Luxury Haus / Fort Lee, New Jersey

Rating: ★

1 years in Business

Used Car Dealers

Address: 335 Grand Ave, Fort-Lee

Postal code: 7605

Phone: (201) 346-9700

Cash paid on the Spot for Your Junk Car includes towing

Family owned with 2 Yards and over 20 acres of parts for your vehicle. With so many Used Vehicles, chances are we have the part you are looking for. If we don`t, we can find it! B & B Towing and Recycling, is constantly purchasing unwanted cars for top Cash Paid. We pride ourselves in the largest Used Part Inventory in New Jersey. And we not only provide towing for the cars we buy, but we are a full service Towing company that tows locally and long distance. No bait an switch pricing quotes. Simply call us, tell us the year and make of your vehicle, and we will quote you a cash `Paid on the Spot` for your car. To make things go as smooth as possible, please have your vehicle title available. B & B Towing and Auto Wrecking We Move Anything, Anytime, Anywhere! For thousands of customers in northern New Jersey who drive themselves to work, to school, to run an errand, and who also drive themselves to reach a higher standard in everything they do - B & B Towing and Auto Wrecking is just a phone call away. We are here, always, to provide towing service in an expedient, professional manner, in case you happen to hit a bump in the road. Our aim is to assist you to get on your way again safely and with the least amount of hassle.

Categories:

Used Car Dealers

Open hours:

No info

Reviews:

Today is October 17 2013 and w...

We bought a 2012 BMW 328 from Luxury Haus on September 14 2013. Today is October 17 2013 and we still don`t have registration for our vehicle due to missing title. Temporary plates expired 2 weeks ago. We are unable to use the car. Dealer did nothing to resolve the problem. Do yourself a favor and stay away from that place.

Kamil P. / 10/18/2013

This place is not closed, but I wish they were. THIS IS MY EXPIRIENCE, please read THROUGHLY. Be very careful with this place! They may have a decent selection of vehicles with big replica (fake) wheels they install to lure people in...DON`T FALL FOR IT LIKE I DID!!! I recently bought a 2012 X5 with 6K miles and 20" fake M wheels...seemed like a good deal, however, nothing but head aches since. I drove from CT j... view moreust to check the X5 out. As soon as I get there, Rich my salesman tells me "Oh, this X5 is under deposit" the oldest trick in the book. I then proceed to leave and he`s literally pulling my shirt and says "oh wait I talked to Chris the manager and he says we can sell it to you instead", RED FLAG!! Wish I just walked away. Also, watch out for the fine print of rebates, wheels, and dealer fees added on to the internet price (almost $4400+)...such a scam! The X5 had minor cosmetic issues that they promised to fix post delivery, due to "not having the parts" (2 ripped interior panels, fix dent, and replace cracked side view mirror). They also told me out of state registration fees cost more because they overnight everything to my DMV to get my plates FAST...30 days later, still no CT plates, still no replacement parts, and now I`m driving around with expired NJ temp plates. I`ve called them almost everyday, and Edith the title person has no idea where my plates are "soon, soon" she tells me week after week. An outside company takes care of their registration apps, but she won`t give me their name or number...HUH?!? Just when I thought it couldn`t get worse. I finally get scheduled to come in for the cosmetic issues. Still no plates however. 2 hours in the shop I get the X5 back. They actually swapped out my damaged panels and side mirror for USED, LESS damage parts off one of an older X5 on the lot. Unbelievable, seeing as those panels are only $35 each from BMW. With an added bonus of the mechanic`s oily handprint all over the areas he worked on including my leather seats. I confronted the service manager Ron, (who walks around in flip flops and basketball shorts) about the USED oiled up panels...he tells me "Oh I`ll clean it, BUT nowhere in the WE OWE does it say NEW, all we`re entitled to do is replace them with what we have" REALLY???, that`s why they made me wait a whole month for parts supposedly being "ORDERED"...such BS!!! I demanded to talk the manager Chris that instant, but all of a sudden is office is shut he`s so very busy and can`t talk to anyone the rest of the day...unbelievable!! In conclusion do your research on this place, and stay away. Find other reviews and see for yourself. Look them up on the NJ Better Business Bureau...Rated an "F". Don`t fall for the "positive" reviews, you`ll notice that per negative review, follows 2-3 super positive reviews, and never any mediocre ones. Read all the negatives and you`ll see a similar trend in people`s stories. Read all the positive and they`re about "great", "wonderful", "super"...put 2 and 2 together, you can almost see the smoke being blown!!! I ended up ordering new panels myself, and now dealing with the phone tag games with Ron to try and get my dent taken care of. I`m sooooo ready to be done with this HACK of a dealership!!!!!!!! Oh by the way, I`m in the process of filing a claim with BBB. Thanks for the stress Luxury Haus!

JeromeB18 / 7/24/2013

Go to Better Business Bureau New Jersey online before you visit this dealership; they have an F rating based on unresolved customer complaints. Based on internet add I drove from MA to New Jersey and I bought a car on 3.23.13 and five weeks later still didn`t have the paperwork I needed to register it. During those five weeks they promised to call me back with updates and only called me once, I had to call over 20 ti... view moremes. They "bought" the car back on 4.25.13 - PROBLEM I RETURNED THE CAR and even though I have a written contract for it, THEY NEVER FOLLOWED THROUGH WITH OVERNIGHT PAYMENT OF $25,501.6 and no surprise they won`t respond to calls, texts or emails. I`ve had to file a complaint with the ATTORNEY GENERAL AND HIRE AN ATTORNEY. Could some of the positive reviews be written by a buyer who had a good experience and not a Luxury Haus employee, maybe. But if you visit this dealer, you could be me!!!! Consider the risk.

RobertFE / 5/5/2013