Sansone`s Mazda / Cranford, New Jersey

Rating: ★

New Car Dealers

Address: 100 US Highway 1, Cranford

Postal code: 7001

Phone: (866) 232-1948

Trust and confidence since 1957.

Because you need to TRUST who`s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to do business with Monro. Visit us today. Monro guarantees our customers the best price for a period of thirty (30) days after purchase. We match price before you buy. If a customer, prior to purchase, finds the equivalent quality parts, service and warranty for a lesser price from any approved automotive service retailer*, and has proof in the form of an advertisement or itemized written estimate, we will match it. We match prices for 30 days after. If a customer finds the equivalent quality parts, service and warranty for a lesser price after purchase from any approved automotive service retailer,* and has proof in the form of an advertisement or itemized written estimate, we will refund the difference. *Approved Automotive Service Retailer:Tuffy, Midas, Meineke, Sears, Firestone, Goodyear, Pep Boys, Car-X, Penske Auto Centers, any Regional or National Automotive Service Retailer or Auto Dealer.

Categories:

New Car Dealers

Open hours:

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 7:00 pmSun Closed

Extra phones:

(732) 815-2500

Reviews:

Not credible

I did 60 K service . It mentioned that they rotate tires but in reality did not . Like there might be some other things they mentioned but did not do. Not sure.

fagy5 / 3/30/2012

Horrible customer service for REPAIRS -DO NOT GET YOUR CAR SERVICED HERE- AVOID UNLESS YOU WANT TO P

I took my Mazda to Sansone`s RT 1 Automall, NJ to check the alternator last week. Having a business trip on 7/30, I wanted to make sure my car was ok. Although I am not a mechanic, I sensed the alternator was going. A simple test is to start the car and then disconnect the battery cables while the engine idles. If the car engine stops, your charging system is bad. If the car keeps running, your battery is bad. Anywa... view morey, I dropped my car off on 7/19/07. On 7/23 they told me that I needed a new battery which they put in for $128. I asked again if they checked the alternator before accepting the charges, and they assured me it was ok. On 7/29 my car died WHILE I WAS DRIVING IT (dangerous, and proves it wasn`t my battery`s fault). I had to recharge the battery for 30 minutes in order to get it home. I also needed to rent a car to go on my trip on 7/30, costing me $79 (Thanks enterprise!). Today after recharging the battery, I dropped it off again at my dealership. They told me that indeed it was my alternator that was bad (something I told them TWICE beforea week ago). When I asked for a reimbursement on the 7/23 original bill, the service manager told an employee to tell me that I won`t be fully reimbursed, since ""The battery would`ve died anyway with a bad alternator"". The manager didnt even have the decency to talk to me directly. I never would`ve gotten a new battery unless they had INSISTED that it was at fault and that I needed a new one. I think I`m entitled to being reimbursed the original $128 and $79 especially since I knew the battery was ok. I also have to wait until tomorrow to pick up the car because the alternator is not in stock. Beware- They made me buy a battery when they knew the alternator was at fault and I`d be back in a week, especially since my alternator is under warrantee and I do not need to pay for it to get changed. This is horrible customer service. The mechanic working on my car was actually very helpful, but his manager is a scrooge!

nipu18or / 7/32/2007