Pinnacle Automotive and Tires / Blackwood, New Jersey

Rating: ★★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies

Address: 1119 Catharine St, Blackwood

Postal code: 19147

Phone: (215) 925-2886

Reviews:

So - I think I just found my n...

So - I think I just found my new neighborhood mechanic! My car has been acting funky and deciding to not turn on out of the blue (I thought it was just because it was sick of me driving it to work on the weekends...I mean who works the weekends?!?) So last weekend I stopped by a PepBoys to have the battery checked. For $15 they checked the battery, altenator, and starter and said it was all fine so it much be a `m... view moreajor problem`. On that note I took my keys, paid the $15 and said `Thank you very much goodbye` aka `screw you I know it`s nothing major PepBoys` and went on my merry way. A week later, on Saturday, my car started acting funky AGAIN. It died on me while stopped at a light on 10th and Washington and this nice guy pushed me over into a parking lot, gave me a jump, and suggested I take it to Pinnacle down the street. Within 10 minutes they had it pulled in, battery tested and diagnosis explained - battery is bad. Even though they obviously had other work going on, they took the time to show me the meter reading and explain to me that battery needed replacement. 20 min later I was driving home happily with my new battery and running car. Its great to find a repair shop open on Saturdays at that! I even talked to a woman in the waiting room who stated her and her husband had been going there for years... Thanks Pinnacle - I`ll most def be back!

dickM99 / 4/6/2012

So -I think I found my new neighborhood mechanic!

dick99 / 4/5/2012

This is actually my first ever...

This is actually my first ever review but I was compelled to write one after the simply OUTSTANDING customer service I received from Pinnacle Automotive!!! I chose this shop truly based on the Google ratings and reviews and I am so glad I did! Everything the previous 5 star reviews said in their praise of this shop is 100% right on...no bull! And yes, they took care of me like I was their only customer and yes they e... view morexpertly detailed the car afterwards (took me a couple of days to find and appreciate all the extra things they did). So, If you want a repair done right, great customer service, at a very fair price...go see Mark at his shop. You won`t be disappointed :) Mark, many thanks to you and your fine staff. I`ve asked our Garage Manager to refer all future business to you guys (thanks for the extra business cards), so I hope you get more business as a result! One very happy customer!!! Richard

richardbellz / 2/28/2012

Be careful if you go there after reading their good reviews

I was impressed by the reviews, I went there for a problem in my car. After their inspection I was asked more than 800 dollars for replacing some parts (whose market price is less than 200$ in total). The labor cost was almost 400$ for less than 2 hours work. I rejected their proposal (accepting to lose only 57$ instead of several hundreds). The day after, I went to another mechanic who replaced these parts (checked ... view moreand replaced even more), and I paid only 300$, which is the fair amount for the task, I think. After this bad experience with them, I went back to the review sites to read the reviews again. After a simple analysis on all reviews on ""google"" and ""city search"", I had the feeling that the reviews about this business are fake. I have no proof of course, but there is a very significant pattern in the reviews: - Almost all are 5 star reviews - I analyzed all review dates: they have been entered in clusters around a few time intervals (e.g. in city search 35 5 star reviews in only two clusters that span each around ten days, similar in google). - Almost all 5 star reviewers have only a single review. Their account is created the same day. According to me, they extensively work on a well planned promotion campaign of their business.

grugy / 2/17/2012

Ive been meaning to post this ...

Ive been meaning to post this review for a while but havent had the time recently, but here it goes! I can not recommend highly enough a better place to take your car for any type of service be it mechanical or auto body. I found Pinnacle Automotive & Tires through Yelp and, based on the reviews, decided to bring my car there for service. I had just bought a used 1982 Mercedes Benz 300D Turbo Diesel and needed a ... view moregood mechanic because I was going to use the car to commute from Philly to DC on a daily basis, so I needed my car reliable. I brought my newly bought car in for a thorough inspection (which I should have done before I bought it) and Pinnacle gave me a laundry list of problems. They were very nice however and well aware that I didn`t have a lot of money, so they kindly told me what absolutely needed to be repaired and then helped me form a plan to take care of the other repairs in the future. Long story short, the Mercedes ended up being a money pit and I sold it lol. Then, I bought a 2009 VW New Beetle and decided to continue to use Pinnacle as my repair shop rather than the dealer just because of their superior customer service. Mark, Dennis, Demond, and the rest of the team are great. They know me by name and remember little details about me which really makes a difference. They always address me as Mr. Pinto and are always enthusiastic when they greet me. I`m picky when it comes to my car, so when I requested a specific type of oil be used during an oil change that they didn`t carry, Demond went out of his way to special order the oil for me and get the oil change done within a matter of hours. Then, I got into an accident with my new car and did some body damage and damage to the rear axel. I took my car to Pinnacle and they arranged everything with my insurance company and got the job done efficiently. The work was spectacular, second to none,and you wouldn`t even know that I had gotten into an accident. I was very very very pleasesed and cant thank them enough. At the time, I also had them change the oil in my car since it was at the shop anyway and the owner, Mark, was kind enough to give me a discount on those services since I just dropped close to $4000 in repairs at their shop. Trust me guys and gals, Pinnacle Automotive is the place to go to get your car serviced! They are staffed by wonderful people, expert technicians, and do exceptional work. I can honestly say from experience Pinnacle is definitely THE one stop shop for all of your auto repair needs.

MrDannyP / 2/17/2012

Wow im impressed

My car broke down on me 2 days ago after going through a car wash (or at least I thought it broke down), called AAA and we couldn`t get it started. After reading Google reviews and on the recommendation of the tow truck driver, I called Pinnacle Automotive. Even though they closed at 5:30 and it was 6, the receptionist was SUPER nice and said don`t worry, bring it right in. Dennis met me out front and greeted me with... view more a warm smile and told me no worries, we`ll take care of it for you, and I felt relieved. Dennis called me by 10am yesterday to say that actually all that had happened was my anti-theft key had been knocked out by one of the washers and they found it on my driver side floor mat. Even though they could have easily charged me the $125 for the diagnostic test, they waived the fee. I was SO pleasantly surprised by this, and will 100% be going back to Dennis and Pinnacle for my future car needs. Thank you!!!!

danielleM / 2/10/2012

I had a wonderful experience a...

I had a wonderful experience at Pinnacle Automotive AGAIN! I purchased a 2003 Certified Honda Accord in 2007 and took it to Pinnacle for the inspection and repairs, and this year I bought another Accord but the 2012 model and did the same. Dennis and Mark were great to work with. They all treated me like royalty and put up with my whiny temper tantrums from time to time through out the process. :) I cant imagine go... view moreing anywhere else to service my vehicle. My experience keeps getting better! I would recommend and have referred many family members and friends to Pinnacle. Lucy S.

LucySingleton / 2/10/2012

Thank you to the staff at Pinn...

Thank you to the staff at Pinnacle Automotive for excellent service. My family and I were heading toward Philadelphia for a weekend trip from out of state during the Chritmas holidays, when our Moutaineer began shaking violently. We were able to make it to your service center in the late morning. Mountaineer was diagnosed and repaired before the facility closed, thereby not stranding my family (including three childr... view moreen under five) in PA for multiple days. Brian and Dennis helped to load and unload the truck for us and were friendly and thoughtful with the children. While this may seem like just good customer service, we appreciate it - Thanks again!

miketzer / 2/10/2012

its so hard to find a good mec...

its so hard to find a good mechanic these days n ive been just about everywhere! I have finally found that great mechanic at pinnacle. Everyone from the owner, who took the time out to help me find the used parts i needed to bring the repair down to my price range, to the service adviser, who also worked with me on a lot of things, to the staff who were very curtious and held up traffic so i could back out safe, were... view more all great. what a great place this is i would highly reccomend pinnacle to anyone looking to have any service done to their car. these guys are ok in my book. Thanks guys :)

DonnaCheese / 2/10/2012

EXCELLENT SERVICE!!!!!!!!!!

its so hard to find a good mechanic these days n ive been just about everywhere! I have finally found that great mechanic at pinnacle. Everyone from the owner, who took the time out to help me find the used parts i needed to bring the repair down to my price range, to the service adviser, who also worked with me on a lot of things, to the staff who were very curtious and held up traffic so i could back out safe, we... view morere all great. what a great place this is i would highly reccomend pinnacle to anyone looking to have any service done to their car. these guys are ok in my book. Thanks guys :)

donnacheese / 2/9/2012