Empire Automotive Group / Pembroke, New Hampshire

Rating: ★

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers

Address: 782 Gold St, Pembroke

Postal code: 3103

Phone: (603) 641-8800

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

I made the worst decision in b...

I made the worst decision in buying an `as-is` car from Empire Automotive Group. The car definitely had transmission issues but I really liked the engine. It was so clean and the oil dipstick had what looked to be clean oil. The Carfax report they showed me showed no inspection issues in the past. The car rode nice and the body is in good shape. Though I expected repairs would have to been done, I thought I ... view morewould have a decent car after paying a few additional thousand dollars in repairs As part of the sales, I paid extra for EAG to have their mechanics examine the car, tell me what was wrong with it. They found ball-joint , brake issues and a transmission leak. Nothing about any engine issues. I was already disappointed but I accepted this since I paid for the car `as-is` After putting in for the necessary repairs (the transmission leak turned out to be crack in the transmission housing and a rebuilt transmission), I started driving it only to find out --- Oil was leaking from the valve covers and fouling spark plugs. There are also oil-leaks in other parts of the oil-distribution system. My last drive to the local repair shop was on four of the six cylinders. If I knew about this before I started the repairs, I would have never started them. If I wasn`t taken by the clean look of the engine, there would have been no deal to begin with. In my opinion EAG doesn`t care at all about their customer and will do anything to sell their junk.

wjosephson / 6/2/2012

Worst ever dealership

The service was horrible. We waited forever just to fill out paper work cuz the sales guy was trying to sell to many cars at once. So customer device was awful. Then the didn`t have the title to the car we were approved to buy. They called the next day just before us coming Down to say they don`t kno where the title is but were having the bank they took the car in trade from send them a new one which takes weeks. Yet... view more wanted me to sign papers to lock me into the sale. I demanded my deposit back and it`s been 3 week yet they forgot my number but stated they had my paper work on their desk still. There nothing but liars. The prices online are false advertisement. When u get there they tell u it a tower price so it`s alway 1500-3000 more than what They list. On top of "bank fees" but won`t tell u what the fees are for. I would recommend this place to my worst enemy. All liars, terrible service, false prices They should be taken out of buisness

hjfay069 / 11/29/2011

Be careful on purchasing their extended warranty

make sure you fully understand what the warranty covers. they will tell you that it is a bumper warranty, and after needing to use it and dealing with the warranty company( INTERSTATE NATIONAL DEALER SERVICES INC.) I found out that they DO NOT have such a thing.

trekster / 6/22/2010

Stay away!

If you are reading this you have probably seen all the negative reviews of Empire all over the net. Believe every one of them, they are true.

tenor1 / 2/25/2010

Worst ever

I have shopped around at many dealerships over the past month looking for a used truck... I found this site online and was interested in several different trucks and cars that Empire had listed online... When I took the hour and a half trip up there to see a few of them it turns out that every single one had been sold even when I saw a few of them on the lot later... Turns out ever single price on the website was ... view moremarked down 3,000 dollars because they assume that someone is going to walk in the door with 3k cash on them... After being lured into the "show room" to look an their inventory list the sales man got a cell phone called and proceeded to sit there and have a conversation infront of my GF and I about the parties he wanted to go to later that night... After that 5 minute conversation he decided he had to go park a car and left us sitting at his desk for over 10 minutes... During this time we were forced to listen to another employee their complain to someone on his phone about the price of a bag of weed he had bought from someone... Bottom line DO NOT GO HERE!!!!!!!!!!!!!!!!

Veilside159 / 7/13/2009

Out to rip you off

Yesterday on April 28, 2009 I went to this dealership to look at a featured Internet Vehicle. It seems conviently this vehicle had already been sold. The salesman showed me several other vehicles and I selected to try out a 2003 Honda. I lwas informed by their salemans ( G Kalil ) that it was a little bit more than the one I was lured there to look at. It seems this little bit extra was $4000.00 more, which I was ne... view morever informed untill after. . I tried it out and was will,ing to pay the asking price. Upon my way home I was talking to my wife who informed me that the asking price for this particular vehicle was advertised as $5995. I immediately tried to call the salesman back and no one answered the phone. I get the impression that this organization is just a bunch of thieves looking to rob me or anyone else blind.

joeandy / 4/30/2009