VIP Parts Tires & Service / Auburn, New Hampshire

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 162 Manchester ST, Auburn

Postal code: 3301

Phone: (603) 224-4844

Your New and Used Car Dealer, No Games - No Gimmicks, Just World Class Service

At Subaru of Keene, we have the largest inventory of new and used Subaru`s in New Hampshire, Vermont and Massachusetts! Expect a relaxed and family-centered atmosphere when you visit Subaru of Keene. Our award-winning sales team, under the direction of Kelly Barber, is most knowledgeable, personable and enjoyable. We are a pet-friendly dealership that listens to your needs and helps you find the car you want. We treat our customers with respect and appreciation in an honest and straightforward manner. Testimonials from our New Hampshire, Vermont and Massachusetts customers bear this out. Subaru of Keene is the only Subaru dealership serving Southern New Hampshire, Vermont and western Massachusetts that has qualified as a member of AAA`s Auto Buying Program, the easiest and haggle-free way to get a great deal on a new or pre-owned car and all backed by the AAA Auto Buying Program. Feel free to browse our inventory of new and used cars online, request more information about vehicles, set up a test drive or inquire about financing! If you would rather discuss your options with our friendly sales staff, give us a call. We look forward to serving you! Subaru of Keene offers a dedicated internet sales department that allows you the ability to select your vehicle, negotiate a competitive price and arrange for aggressive financing or lease alternatives all in a friendly and hassle-free environment without ever leaving the comfort of your home or office. "Click below to read more of our reviews on dealerrater.com!" http://www.dealerrater.com/dealer/Subaru-of-Keene-review-9787/

Reviews:

DON`T BUY TIRES AT VIP IN CONCORD, NH!!!!

We purchased snow tires from VIP in Concord, NH back in November 2008. The woman that sold us the tires stated that switching them out every spring and every fall would be free because we purchased the tires there. We made the decision to purchase from VIP based on the fact that we were told we would get free change-overs, even though Sam`s Club was cheaper. Sam`s was going to charge for change-overs, so we decided t... view moreo go with VIP. It is now spring (April 2009) and come to find out change-overs are NOT free! Although they offer a discounted price for this-$39 (by the way, did you know that $39 was 50% off of $60????? I have an MBA and I thought that $30 was half of $60....fascinating). In reviewing the paperwork from when we purchased initially, there is no language that says change-overs are free. Shame on me for trusting these people and not getting this in writing. Consumers beware.....DON`T purchase from VIP. They are lying to customers to sell tires. In fact, my fiance`s brother and father purchased snow tires around the same time as we did, back in November. They were ALSO under the impression that change-overs were free. This is just the 3 customers that I know that have used VIP and been LIED to. On top of realizing that we had been lied to, when we attempted to have a discussion with the staff at VIP (which started out with the woman that sold the tires) they were EXTREMELY RUDE and basically told us that we were lying and that no one ever told us that it would be free. In fact, the woman (long curly hair with lots of makeup and jewelry) that sold us the tires LAUGHED as we were having the discussion with the manager about this!!!!!! I`m sure it is really funny to deceive customers just to make a sale. I will be marching in there on Tuesday to have a discussion with the store manager about his staff`s lack of ethics and customer service etiquette. We`ll see if we get our $39 back, but regardless they have lost 2 customers along with all of our family and friends that live in this area. I wish we had known back in November that Town Fair Tire offers free change-overs, balance, rotation and front end alignments because they would have received our business instead.

xtinel / 4/6/2009