Atlantic Volkswagon / Milmay, New Jersey

Rating: ★

13 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 6820 Tilton Rd, Milmay

Postal code: 8234

Phone: (609) 641-3111

Craftsmanship & Creativity

Decorative Iron: * Balconies * Basement Doors Fabricated and Installed * Railings * Stairs * Window Bars Alloy Rims Repaired Structural Steel Fabrication and Erection Welding Repairs and Fabrication Steel, Aluminum & Stainless In Shop or On Site

Categories:

New Car Dealers, Used Car Dealers, Auto Repair & Service

Payment:

discover, master card, visa

Open hours:

Mon - Thu 9:00 am - 9:00 pmFri 9:00 am - 8:00 pmSat 9:00 am - 6:00 pmSun Closed

Brands:

Volkswagen

Extra phones:

(609) 646-8600

Reviews:

In September 2011, my husband ...

In September 2011, my husband and I ordered a new 2012 VW Passat TDI from Atlantic VW and gave the dealership a $1,000 goodwill offering. The car was ordered and we were told about 6 weeks for delivery. Six weeks turned into almost 4 months. My husband continually called John Park, the sales manager, and after unanswered calls and messages, he finally told my husband in early January that the car had actually com... view moree in ten days earlier and was sold three days later! I guess our goodwill offering and custom order did nothing to assure this vehicle was ours. John Park did not sound sincere when apologizing for the mistake; the apology was ridden with excuses. John made ridiculously absurd compensation offers and did nothing to make up for his mistake. While John Park was looking for a dealership to trade with, I took it upon myself to call several dealerships in the area to find the car I wanted. A couple weeks ago, John Park called to say he found a car for me. I told him that I was actually on my way to another dealership to look at the car and asked him how he planned to compensate me for my aggravation, time and his mistake. When I wasn?ˆ™t satisfied with his answer of a small, negligible discount, he began yelling at me about what a great deal he was giving me. I was fed up to say the least. I no longer trusted John Park and was unsure of his commitment to making this sale. I ended up working out a deal with Prestige Volkswagen in Turnersville, New Jersey and we drove home with the exact Passat TDI I originally ordered that night. My husband made arrangements to collect our money 2 days later. When my husband got there, John Park was nowhere to be found and he never submitted the paperwork to refund us our money. My husband waited almost an hour to get our money back. I will never recommend Atlantic VW or any dealership this sales manager, John Park, works for. In the state of our economy today, it amazes me that we would be treated in this manner and that a sales manager of all people wouldn?ˆ™t care enough to take care of customers that already handed him money. The dealership held our money and reneged their side of the deal. I can only imagine this was an attempt by John Park to win two sales, even if that meant the original customers had to wait longer. My daughter is now more than 6 months-old and I?ˆ™m happy we finally have a safe and reliable vehicle for her; I?ˆ™m just disgusted that it took this long with this much aggravation.

alafountaine / 1/28/2012

worst customer service!

I am so sorry I ever purchased a jeep from this place! I wanted to surprise my son with a 4 door Jeep for his graduation,and of course I waited til the last minute.From the moment I walked into the door it was horrible.We agreeed on a down payment and when the paper work was done and ready to be signed the down payment was $900 more then we agreeed on,hidden fees were listed and when we asked ,the manager blew us of... view moref,parts were missing for the soft top and 2 months later still waiting.They offer a free full tank of gas and when I asked they stated they dont do the full tank anymore.I am happy to say ""I loved the jeep so much""I went to Lilliston and purchased my own 4 door Jeep.Atlantic Chrysler should do some one on one training with Lilliston!My family and I purchase many vehicles and I wil never go back !

debralynn / 7/11/2008