Jerry`s Transmission / Bonner, Montana

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 2340 South Ave W, Bonner

Postal code: 59801

Phone: (406) 542-0171

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Reviews:

My initial impression was ...

My initial impression was very positive when dropping-off my transmission for inspection, replacing several seals and a throw-out bearing as I was replacing the clutch on my vehicle. That initial impression was as good as it got. After many weeks of no news followed by many weeks of me hounding them for information by phone and stopping-by, getting the run around, various stories/explanations changing as to wh... view morey and at 7 weeks after much effort I get a call to pickup my transmission. However at pickup there was no receipt ready, no detailed explanation of what was completed/done or hours billed. I was allowed to take home my transmission without payment but when the bill did arrive it was vague; with no explanation of specific parts replaced, transmission condition, or hours billed but was a reasonable lump sum, but again with no explanation for my own records. Now after multiple months of playing some sort of game: me requesting more specific information, they sending me the same bill at the beginning of the month I have decided to pay it to be done with it. Less than professional obviously. Not customer friendly or reasonable from my experience. I still hear that they are the best in town and are very busy, but with service like that for the little guy (small job), I wouldn`t recommend them to anyone in town. If I was required to use their services in the future, I would ask for a copy of the initial work order with a specific time estimate and a request to have them call me if that estimate is not met (not asking a lot eh?). And next time I would pickup my car/transmission if things start getting funny and the initial time frame drags on. If someone from Jerry`s reads this: I would really recommend improving your communication with your customers (calling them when things are delayed) and calling back in a timely fashion when they contact you with questions. Additionally, giving honest information related to completion time frames, making detailed paperwork a norm and letting potential customers know if you`re so busy it`s going to take 7 weeks, so they can make the decision of having their property left there for themselves (versus being felt like its captive). That`s a courtesy that would benefit you in the long run. I believe you do good work, but all the other aspects leave me with a terribly bitter taste in my mouth. I hope you can make those improvements for your business` benefit as well as all your future customers.

DMCmissoula / 6/3/2012

Jerry`s Transmissions Rocks

My motorhome broke down on Hwy 12 Wednesday evening. Got it towed to Jerry`s Transmissions by Thursday evening. Friday morning they started on it and had the tranny rebuilt and reinstalled late Monday evening. Worked their butts off. Not their fault, but the new torque converter was not balanced correctly. So they spent Tuesday pulling the tranny to replace the torque converter. Put us on the road Tuesday eve... view morening. 1300 miles in 2 days later got us home without a hitch. Kurt really cares for his customers. I can`t recommend these guys enough. David

Really-Satisfied / 9/21/2010