Autocenters Nissan / West Alton, Missouri

Rating: ★★

27 years in Business

New Car Dealers, Used Car Dealers

Address: 1825 E Edwardsville Rd, West-Alton

Postal code: 62095

Phone: (618) 251-2094

You can always count on Counts!

? Family owned, doing business in the St. Charles County area for 28 years.

Categories:

New Car Dealers, Used Car Dealers

Payment:

discover, master card, visa

Open hours:

Mon 9:00 am - 8:00 pmTue 9:00 am - 6:00 pmWed 9:00 am - 8:00 pmThu 9:00 am - 6:00 pmFri 9:00 am - 8:00 pmSat 9:00 am - 5:00 pmSun Closed

Brands:

Nissan

Extra phones:

(618) 251-3000Main: (618) 251-3000

Reviews:

I just bought a car from nissan in wood river ,il Everyone was awesome eric,scott and curtis were amazing to me they did whatever they could to help me..I WILL def be goin to nissan from now on and will DEF be telling everyone i know on my wonderful expeirience there .... thanks nissan for making my day and worrying about the saftey of my family :)

Julia B. / 11/31/2013

I bought a truck there and the guy didn`t know nothing about it but it wasn`t a Nissan. It was a good price and nice truck. They didn`t really clean it good there was dirty socks in there! The worst part is the car that they kinda forced me to trade I left my ray bans in and the next day I called him and told him, he got them out and I told him I`d be down that Friday. Friday came and I was told he no longer worked t... view morehere. After trying to talk to management several times I`ve have had to just realize that my favorite pair of $300 sunglasses where stolen! I feel management should have tried to get my property back for me!

brandon.sinclair.54 / 9/2/2013

I love the Nissan Juke I bought, probably one of the top favorite cars I`ve owned. However, I don`t really care for the negative energy at this dealership. I won`t go into the situations dealing with service, they were eventually fixed. I would like to discuss what happened to me today. First, I spent most of my day in a chemotherapy lab getting an infusion for a chronic disease. Unfortunately, I had to take car... view moree of some GAP business at the dealership after my infusion, it was on my way home and it needed to be addressed. I was having some mixed info from my bank and the dealership on what paperwork was needed to cancel my GAP with Nissan. My loan was switched as well as the GAP to my credit union. Of course, I`m going to listen to my bank because I`ve been with them for 20+ years, Nissan a year and a half. I`ve had better customer service with my bank, I feel they are more honest and straight forward. So, I waited around for someone to help me, and I waited. No acknowledgement. I know they were busy, but there was no secretary`s desk that I could go to for assistance. I finally went up to a sales rep who had been sitting at his desk. He led me to the right office to take care of the GAP. Had some questions, ran to my bank next door, my banker called the finance office at Nissan and got a voicemail. Ran back to Nissan with additional paperwork regarding to canceling my GAP, cause you see I could get it way cheaper through my credit union. Waited around again for someone to take me back to where they handle the GAP, because I just didn`t want to barge in their office unannounced. Found someone again on my own, and that friendly person took me back to the office. This time I walked into the office. I got a stare down and a filthy look from some lady sitting at her cubicle. To me it was obvious she didn`t like her job. I felt I should had been greeted, how are you? Can we help you with something? that kind of thing, but not the case. Another lady helped with the GAP. It was alright, but I didn`t really like the energy I got walking into that negative office. I felt the people I encountered at the chemotherapy lab getting 6-8 hours of chemotherapy were much more pleasant than the working environment in that office. Really! Don`t like your job find something else.

kraigandtrixy / 5/21/2013

How does this place stay open? Whoever built the dealership next door is a genius, even a crappy dealership would seem like heaven compared to this company

SThoma / 4/14/2013

My family and I have bought 5 vehicles from auto centers over the past year and a half and continue to service our 2 new nissans there on a regular basis. I rated them excellent across the board and they deserve it. They are great people and we have only had one issue with one of the used cars my aunt bought. The issue was addressed and the repair was made at no cost to her. Every time I am up there they are extremel... view morey busy, I guess some people may not like it but it just shows me that a ton of people think the same way I do?ˆ¦shop auto centers and save a bunch of money! Its definitely worth the trip to wood river!

DFlemming1 / 2/27/2013

I am not one to normally file ...

I am not one to normally file complaints but I am so outdone with how this dealership treated me once I purchased a car from them. Shortly (about 2 weeks)after I purchased my 2007 Maxima, I noticed a slight knocking noise whenever I made turns which seemed to be coming from the steering. My car is still under the 90 day bumper to bumper warranty. I brought it in with the understanding that they would take care of th... view moree problem and they also said they would give me a wheel alignment. I get a phone call from them saying that it is a problem with the struts and because it is considered a wear and tear issue that it would not be covered under the warranty. First of all, I thought bumper to bumper was exactly that. I did not purchase this car ...As Is....I did not know this car had this issue from one test drive and it wasn`t something obvious that I would have noticed and I hadn`t even had the car long enough to put wear and tear on the struts. If I had noticed this problem prior to making the purchase and knew that they would not take care of it under the bumper to bumper I would have never purchased this vehicle. This isn`t like something obvious such as dents in the car or wear and tear on the seats that I purchased knowing that it had these issues. I had no idea or like I said I would have never made this purchase. Now no one will help me. I do not have the money it takes to correct this problem and I do not understand why they will not fix this. I am so angry and frustrated that once they made a sale they will do nothing to satisfy me as a customer and now I am stuck with this problem which in turn is going to continually cause me problems with my wheel alignment and tires. And by the way, the wheel allignment was not even done properly...it is still out of allignment. I am not a satisfied or happy customer and I will make sure that anyone I come in contact with will know of the poor service this dealership gives. I work in a company where there are over 270 people in the facility and every chance I get,I will tell them about this terrible service. I feel I have been scammed with this whole car purchase and I will be reporting this to the BBB as well as the news channels and and with any other consumer services I am able to notify. I will NEVER EVER purchase a vehicle, new or used, from this dealership again. Nor will I EVER recommend this place to anyone.

elisabeth.carroll.7 / 9/16/2012

waterdamage/lies

started by driving the 2hrs to look at veh that i was told to be their but in reality was never at dealership. ended up buy differant veh w clean carfax. after having only a week had transmission trouble once n shop found water n fluid warranty barrelly covered half an i was told to b covered 1oo% now its been six months and in the shop 5 times left my family and i stranded twice has multiple issues and dealership wo... view moreuld not even discuss problems when i called also water in front differential that had to b flushed n both censors n tran has electrical issues and eats oil also ac leak all this o an o6 w clean carfax w 6ok miles and ext war purchased has been very trying to get repairs paid 4 lot of out of pocket exp n down time that will never again happen from this very untrustworthy dealership

potosi / 7/31/2012

I am extremely disappointed in...

I am extremely disappointed in how unprofessional and careless the service at Auto Centers has become. My husband and I have purchased four cars from Auto Centers Nissan in the past. Our first few experiences were great, but unfortunately, we`ll never set foot in that building again and will make sure our friends and loved ones don`t either. A few months ago, my husband needed work on his vehicle that would be covere... view mored by our extended warranty, but even though we had a signed copy of this warranty, Auto Centers refused to honor the warranty because &quot;it wasn`t showing up in their system&quot;. It took a week of driving there nearly every day and taking off work early to meet with managers to finally resolve the issue (unfortunately, my cousin had the same issue and never got her situation resolved). Even after this, we tried to give them another chance. We went to Auto Centers in Wood River last weekend to trade in my husband`s car only to discover that the car had frame damage that we didn`t know about prior to purchasing the car. Once this was brought to the attention of a manager there, I was told to be happy I was getting an offer in general since no other dealerships wanted to offer me anything because of the frame damage. My husband and I will never go back to Auto Centers in Wood River. After they received our business, they weren`t too concerned about keeping us as customers; not the customer service I expected. I`ll be contacting You Paid For It as well to make sure that people are adequately warned about what could happen to them there.

DissapointedBuyer / 7/24/2012