Honda Of Tiffany Springs / Parkville, Missouri

Rating: ★★

23 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 9200 NW Prairie View Rd, Parkville

Postal code: 64153

Phone: (816) 452-7000

Automobile Accessories, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers, Auto Repair & Service, Wholesale Used Car Dealers

discover, master card, visa

Mon - Thu 9:00 am - 8:00 pmFri - Sat 9:00 am - 6:00 pmSun Closed

Accord, Civic, Crv, Element, Fit, Honda, Odyssey, Pilot, Ridgeline, S2000

Customer service was a nightmare! We bought a brand new Honda Odyssey from Honda of Tiffany Springs on July 25 2012. The business manager Tim Minter pushed hard to sell us an extended warranty Honda Care, at $1585. One week later, I called Tim Minter to cancel the Honda Care warranty. We were told the refund would go to the lien holder (Honda Financial Services). But we didn?ˆ™t see any credit even after more than two ... view moremonths have passed by. We called Honda Financial Services and were told credit should be issued from the dealer since we canceled the contract through the dealership. We called Honda Care Headquarter and were confirmed that credit should be issued from the dealer. And we were told the refund was already wire transferred to the dealer on August 18 2012. We contacted Tim Minter via emails and phone calls, asking him to contact us immediately. But we never heard a word from him! On November 1 2012, my husband went to the dealership and asked the General Manager George Ponko. George said he had no idea about the money. We called the Honda Care Headquarter the fourth time. This time, the agent faxed us a written confirmation stating clearly that Honda Care Headquarter wire transferred $1585 to Honda of Tiffany Spring in August 2012. With this fax in hand, we went back to the dealership. Tim Minter still claimed he didn?ˆ™t know about the refund until he saw the fax. Then he admitted he received the same fax from Honda Care Headquarter. He then left the office. Few minutes later, Tim Minter came back with a check of $1585 and he handed the check to us. I was extremely puzzled since he just adamantly claimed he didn?ˆ™t see the refund few minutes ago! And he gave us the check even without the authorization of his manager, George Ponko. We felt Tim Minter deliberately hold the $1585 refund from us because he was upset that we canceled the Honda Care which he worked so hard to sell to us. This is very unethical since we still had to pay interest for it, while he garnished interest from his bank. According to the terms of Honda Care contract, a ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within 45 days after the cancellation of the contract. Since we didn?ˆ™t receive the refund/credit after more than 60 days of the cancellation, we are entitled to receive a $317 penalty from the dealership. But the General Manager bluntly refused to pay us the 10% interest/penalty. After we filed a complaint to BBB, the business didn`t do anything to solve the dispute. I still didn`t receive any feedback from them. No phone calls, no email. They even canceled a contract which I purchased from another dealer. This contract is not even their contract, but they canceled it for me and another dealer.

LinaMDickson / 6/28/2013

Absolute scam artists. I bought a used Maserati from this place and they knowingly sold me a lemon. I talked to the mechanics at Aristocrat Motors and they told me the mechanic`s at Honda of Tiffany Springs where aware of the issues and did not take care of them. How this is legal, I do not know. If I could give them negative stars I would as they sold me an 80k car that was not safe to drive off of the show room flo... view moreor.

Robert.wolters.88 / 4/23/2013

I see some pretty bad reviews listed here, but I must tell you, I have nothing but good things to say. I am not going to tell you I got everything I wanted, but the dealership worked to get me as close as possible. I told them my needs prior. They did what they needed to in order to get me in a new car. It was quick, painless, and pressure-free. The people I dealt with were friendly and honest - particularly Joe ... view moreand Jessie. I would recommend everyone check them out.

getting older / 4/19/2012

Purchased a car from this dealership and they messed up the sales tax of my car which was supposed to be included in my loan amount, i informed them of the mistake and they said there was nothing they could do. They did not try and make me a happy customer after buying a car and they did not make me feel like they cared. would not recommend to anyone!

JLadd4420 / 2/29/2012

I worked there as a cashier and I don`t hear out of my left ear and the men treated me like trash. They made fun of me, harrassed me, humiliated me and I finally had to walk away for the sake of my sanity after only 2 weeks. I turned them into the EEOC and didn`t get any help there so I am going to file to the federal court. I am an older woman and I think the men were looking for a 20 something who weighed 80 pou... view morends and that just wasn`t me. I did a great job for the company in the short time I was there but not even the office manager could help me. They say there is no age discrimination, oh yes there is and it`s at Honda of Tiffany Springs by the airport. TERRIBLE TERRIBLE PLACE TO WORK for an older woman. So be ware when answering an ad for a cashier, don`t put yourself in the position I was in. They will not get my business, my family business (and my Uncle owns about 6 trucks he trades every 18 months for his work) and hopefully after anyone reads this, they won`t get your business either. STAY FAR AWAY

awindsor / 1/7/2012

I`m not generally one to take to the internet to complain but this time, I feel it`s warranted. I actually opened an account on City Search to post this in hopes that it saves someone the unfortunate burden of dealing with these people. The 1-star rating is being generous but this site requires a rating. Here`s my scenario: 1. Bought used car on 1-24-11 2. Check engine light comes on 20 hours later 3. Car goe... view mores back to dealership for service 4. Pick car up and drive for 2 days 5. Check engine light comes on. Again 6. Car goes back to dealership for service. For 6 days * It`s at this point that I begin voicing my concerns and displeasure. My concerns were met with complete bewilderment on the part of the staff I`ve been dealing with. As though this is all perfectly normal. Not so from a consumer`s standpoint. ** Numerous calls to dealership went un-returned. 7. Pickup car from dealership. 8. Alarm goes off every time I unlock the car. * At time of sale, I was told the car had no alarm. 9. Instrument cluster now reads in French. And as though this varied assortment of ridiculousness wasn`t enough, as I write this review on 2-22-11, I still DO NOT have the necessary paperwork to register the vehicle. I was told the day that I bought the car (1-24-11), that I would have the paperwork w/ title in 10 business days. 30 calender days and I`m still waiting... Buy at your own risk!!

1 Angry Customer / 2/22/2011

I bought a used honda, when told about wrecks i was told that there was a dent in the bumper so they replaced the plastic bumper. When going to sell the car because of moving i found the entire front end of the car was replaced, and the car fax report they gave me did not even show a major collision because of ""lag time"" so they did not feel the need to inform me. Even though they passed the car on its ""120 point ... view moreinspection"" they must have just missed the frame damage and entire front end!!!!! Paid over 16k but worth 8k!

mejks123 / 2/12/2011

I was really dreading the experience of buying a car, however, I was pleasantly surprised that Honda of Tiffany Springs gave me a great experience buying a certified used 2007 Honda Accord. I worked with Joe Mcnair (salesman), Steve Scantlin (used cars sales manager) and Jesse Mora (finance manager0. I recommend them.

WolfTimmington / 7/14/2010

I went into Tiffany Springs Honda and talked to Tim Minter. He gave me a ball park area of prices he thought were reasonable that were lower than the published sticker prices. I shopped around and found their prices very reasonable for 2007 and 2008 Four Door Accords. I went back to him the next day and walked out by COB with a 2007 Accord that was right in my price range. I was please with the price I paid for t... view morehe Accord, but I was happier with the honesty in Tim`s dealings and his no nonsense, brief, sincere, negotiating. He asked me questions to determine my needs/likes in a car and we quickly narrowed it down to 2-3 cars for me to test drive.
Honda financed the purchase and that process of signing paperwork took longer than I anticipated, however, at the end I recieved an excellent rate. The rate exceeded the best bank rate I found by 3%.
Tim Minter (Sales Associate), Jesse (Financing), and George (GSM) were fabulous to deal with and I had a very pleasant car buying experience. AFTER the deal was done and I was trying to figure out how to get two cars home, Tim even offered to follow me home! Service cannot get any better than that. I am a huge fan of Tiffany Springs Honda and recommend Tim Minter to anyone looking for a Honda!

Very Satisfied 13 / 1/24/2010

I had multiple sales people team up on me to sell me a car I didn`t really want. They were deceitful on the price, kept making stupid arguments, and would hardly listen to my firm price limit. They also broke at least a couple of laws in how they handled the sale (missing legally required paperwork). I would have to ask them for any extra paperwork half a dozen times, and sometimes go to a manager. When they fi... view morenalized everything, I ended up with a used Jetta that only had 1 key (they cost around $300 from the dealer), no owners manual, I had to talk to someone from the bank that owns their cars to get a door fixed that they had already ""fixed"" once before I bought the car, and they didn`t get us the paperwork to title and license the car until 40 days after the purchase (past the 30-day deadline for registering it). Thankfully Northtowne Volkswagen gave us an extra key, an owners manual, and an apology in addition to fixing the door, since the Honda dealer couldn`t do the work. Northtowne just made Honda pay for it. October 1st they got the notice canceling the extended service contract and gap insurance. They messed up the payment twice on the gap insurance, and I still don`t have the full amount, when it`s almost June. They have yet to pay me anything for the extended service contract. The first time I contacted them about any of it, they tried to tell me that I needed to do more than what required by the legally binding contract, and fulfilling it wasn`t enough. Most of the other times they just tell me they`re still waiting on the other companies to get back to them with information, which is probably a lie, since it usually takes me two minutes to get the information. They`re also trying to charge me a cancellation fee on the service contract, when the contract doesn`t allow one in Missouri, and deny me from collecting on the 10% penalty per month that gets assessed by Missouri law. When I checked last month, the company managing the service contract still had it listed as active. Even if they take so long that they have to refund the cost of the car in penalties, buying from them won`t have been worth the hassle. Having to give them a star out of 5 is too much.

jbo5112 / 5/27/2009

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