Valvoline Instant Oil Change / Napoleon, Missouri

Rating: ★

27 years in Business

Auto Repair & Service, Auto Oil & Lube, Automotive Tune Up Service

Address: 1405 NW State Route 7, Napoleon

Postal code: 64014

Phone: (816) 220-1050

E-mail: vioc_customer_care@ashland.com

Auto Repair & Service, Auto Oil & Lube, Automotive Tune Up Service

master card, cash, check, debit, discover, amex, visa

Air Conditioning Service
Air Filter Services
Battery Replacement Services
Full Service Oil Change
Gearbox Services
Light Bulb Replacements
Radiator Services
Transmission Services
Wiper Blade Replacement

Mon - Fri 7:00 am - 7:00 pmSat 7:00 am - 5:00 pmSun 9:00 am - 5:00 pm

Certified Technicians, Conventional Motor Oil, Diesel Motor Oil, NextGen Re-Refined Motor Oil, Synthetic Blend Motor Oil, Synthetic Motor Oil, Valvoline high quality oil

English

I had an oil change done here the other day and had the worst experience to date. I pulled onto the quick lube station and told the guy I wanted the cheapest basic oil change. He said, "We don`t have cheap oil changes anymore." He got kind of flustered and walked away for a minute to attend other customers. His associate came over and started filling out my information in the computer and they started w... view moreorking on the car. ( I should have left at this point but I really needed an oil change, so I will pay extra whatever.) then the original guy came back and said, "you know sometimes the cheapest oil Change isn`t the best for your car." (Red flag #2) I told him that I was driving across country and was on a limited budget. They finished the oil change in about 2 minutes and added extra fluids to my car within that time. In the end the total for my `cheap oil change` was $43 after tax. I paid and left. Right when I got on the interstate I smelled a horrible burning oil smell and thought, "they probably just got some oil on the engine, it`ll burn off." 75 miles down the road the burning oil smell has intensified so I stop at a gas station and check the oil dip stick. Low and behold, murky oil. Obviously what happened was they did not change the filter but reused my old one. I didn`t have time to go back so I decide to just ride it out until my destination then I will get a new oil change and call the corporate offices later. I get in and turn on the car and my check engine light is on. (This car has never had its check engine light on because I am constantly doing regular maintanance. It was in perfect mechanical condition.) what had happened is the guy used the wrong type of oil for the car (Which is what that burning smell was), I guess he couldn`t read the cap that said 5w-20. I guess that`s the "cheapest oil change isn`t always best for your car" service. He was proving his point in the dumbest possible way he could, by trying to destroy my car. The moral of the story is, go here if you want to pay $43 and have your car destroyed. Q: How many idiots does it take to screw in an oil filter? A: at this valvoline it apparently takes 3, and they can`t even do that right.

carew84 / 8/10/2013

DO NOT USE BAD COMPANY. They ruined my 2 year old car engine which had only 30,000 miles. They will not take reponsibilty for the oil filter not being placed on correctly which caused a massive oil leak and engine failure. DO NOT USE FOR ANYTHING!

Blue2131 / 1/4/2012

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