CarSmart / Lemay, Missouri

Rating: ★

Auto Repair & Service

Address: Lemay

Postal code: 63119

Phone: (314) 968-9496

E-mail: info@carsmartstl.com

We Take The Dents Out Of Accidents

? Family owned, doing business in the St. Charles County area for 28 years.

Reviews:

Called Carsmart to check on th...

Called Carsmart to check on the price of a front end alignment. The man on the line stated, it would be best for me to bring my vehicle to them so they could take a look at it and give me an estimate on the repairs. I asked, how much would be? He stated, oh, that`s free. This was going really good. So I immediately took my vehicle to them. Upon my arrival, we filled out a sheet about how my vehicle was acting. I said... view more, it`s pulling to the right and the wheel shimmies back and forth over 40 mph. The man said, we`ll check it out and call you back. Would you like a courtesy shuttle? I replied, sure. Oh this was going great. I waited for their call to tell me what was wrong with my vehicle. This is when the experience went to what I like to refer to as "Dirty Business". The man said, our tech drove your vehicle & yep, it`s pulling to the right and shimmies over 40. Now for $80.00 we can find the problem. So glad I left my vehicle with them so they could confirm what I told them it was doing. $80.00 really? I am 41 years old & I have only paid a few times to get an estimate on repairs. The places I usually deal with put it on their rack for free or for a really low price & I only pay a fee when I`m on the road & it`s in a pinch. Whether I mistook the man`s words for free doesn`t matter. He truly worded the conversation & made it sound like the estimate was truly free. I would not have wasted my time to find a babysitter, leave my house & waste gas so they could drive my vehicle to confirm exactly what I told them.

reviewin / 5/5/2012