Dean Team Volkswagen / Kirkwood, Missouri

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 10205 Manchester Rd, Kirkwood

Postal code: 63122

Phone: (314) 966-0303

E-mail: kirkwood@deanteam.com

Save Lots Of Green, At The Dean Team!

Dean Team Volkswagen is a St. Louis County new car dealer and used car dealer.

Reviews:

I have had very bad experiences of shopping cars there, the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease agreement In 2010. They gave me a demo car with already more than 3000 miles on it. I ended up paying 460 dollars a month with three year lease contract. They even list the same price of brand new car on the agreeme... view morent. Sadly, I am from other country, I went alone and signed the paper works. After that, the salesman and finance person kept ignoring my requests of lower down the payment since it is a demo car with more than 3000 miles on it. I have been been sadly paying that much money for almost three years. Recently, since the lease is about to end in few months, I went there to check with them regarding to either trade in my car or refinance. This second experience is even worst than the first one.On May 3th, 2013, I went there again The new salesman,Mike Siska, well trained salesman, gave me a deal based on my need of finance a 2013 new jetta. First, it is 3000 down payment and 350 monthly payment. I was about to walk away after long discussion and saying I may come back later with my wife. However,accidentally, he had my car key,. He wouldn`t let me drive my car back coz he sad I couldn`t drive my car back because my car mileage is way beyond it is supposed to be as a lease car. I would have penalty for that. So, he let me drive their car back to pick up my wife. I was wondering why he has right to keep my car key. My lease won`t be ended until several months after. Next, I did drive Mr car back and asked my friend instead my wife to go with me to talk with them. My friend English is much better than me. After my friend and I talked to the salesman. The salesman gave us another deal, that is, beside end the lease earlier and waive the penalty of my high mileage, no down payment and 200 monthly payment a month with 6 years contact . I was happy with than and signed the paper. However, after he tried to work on that with his manager in the office, he said to me "I am sorry, I cannot offer u the deal, how about no down payment and 350 a month with 6 years contract,,"My friend and I was confused about the point of signing the paper when he agreed to give us 200 a month with 6 year contract . We were asking to leave with returning my key. The general manager,Kyle Steinberg came to talk with us, saying his salesman is new(what 10 months working there is not quite new) an d doesn`t not know how to make things work out. We were still questioning about the point of signing the original deal. The manager kept saying it is impossible to have that deal and he gave us other optional deals, Finally, we were asking my key again to leave and he did give me the key and walk us out of building. Before we exited, he came out with not nice words" be careful, every mile u add on ur car will cost money" I would never ever go to this place again even though they always have nice looking cars in the lobby.

yhuang11 / 6/18/2013

Editorial review from Citysearch

I came to Dean Team with several cars in mind, and a budget to follow. Richard was more than happy to help me on my 5 day long search for the car I wanted. He returned phone calls immediatly, found me a BETTER deal on a BETTER car than 3 other dealerships I visited prior to my stop at Dean Team and he stayed late(on two occasions) to help me find other options. No pushy sales tactics, just a great deal on a great car... view more. Richard wasn`t afraid to make friendly suggestions to make the buying process easier, and was full of helpful information. If you`re looking for something specific, give Richard a call, he can make it happen.

ToAu316 / 6/22/2012

Editorial review from Citysearch

Quick Service. Fair Price. Friendly People. When I got there, I was met by Rich Reichert on the showroom floor. I told him I had been to the dealer in O`Fallon, IL and had already driven the TDI. Dean had the car I liked on the showroom floor. Since I had already driven a TDI, I didn`t need to drive another at this time. I needed a firm price and it had to be good, because I was 110 miles from home in a town I had ne... view morever been in before. They knew the price had to be right and they needed a good look at my 06 Cadd SRX. They called in someone to look at it, and when he did, we struck a deal. They pulled the car I wanted off the showroom floor and got it ready for me. I left in the car that evening

EAr053 / 6/13/2012

Treated fairly and with respect by all

Treated fairly and with respect by all staff. Always think I could have got a better deal, but that is a reflection on me more than the dealer. Time to purchase the call was good. Buying a car always seems to take so long. Received a fair price for my trade. Really will like the free car washes. Dealer installed a new battery just so they could be sure I wouldn`t be stuck anywhere (battery was dead when we test drove... view more).

12monkey12 / 6/6/2012

Zach, was very friendly and was very

Zach, was very friendly and was very helpful and made our shopping for a car a lot easier then we thought it was going to be .

MaFer888 / 5/30/2012

Thanks

Richard was very nice to work with, he was freindly, provided answers to all our question, it did take a little to much time getting the offers back from the sales manager. I would of liked a better deal, but was satisfied with the one we ended up with. the car was cleaned and detaled when we received it and a 90 service apoitment was set up, I guess we will see if the service that was promased will be there. thank y... view moreou

HePia304 / 5/16/2012

Dean Team is great!

A.J was super friendly and not pushy at all. It took me a month to purchase the vehicle that I wanted. AJ was patient and very helpful. I am recently widowed and was very scared to do this. No regrets at all. The Dean Team is great. Thank You!!

aKir p810 / 5/7/2012

above and beyond

Dean Team went above and beyond to get me what I wanted and to make sure I was satisfied. They were all very friendly and every department seemed completely genuine about ensuring the customers satisfaction.

Lecoamen / 4/25/2012

Best Dealer

I purchased a car last week from Charles at the Dean Team in Kirkwood. Charles was very honest about being a knew salesman and answered my questions as best he could and when he couldn`t he stated he would find out. Its nice to have a fresh change in purchasing a car, I enjoyed my experience and will send others to Charles at the Dean Team. Honesty goes a long way in my book.

Ensburn429 / 4/16/2012