Firestone Complete Auto Care / Hazelwood, Missouri

Rating: ★

Auto Repair & Service, Tire Dealers

Address: 6211 Chippewa St, Hazelwood

Postal code: 63109

Reviews:

Do NOT go here!!!

The customer service there has gone downhill for years, but this Saturday they scratched our car! When we got the car back from an emissions test (3 hours later than promised) there was a large new scratch by the driver`s handle. Manager Randy had the nerve to say 1) he was standing next the mechanic the entire time he worked on the car (which is completely unbelieveable), 2) we couldn`t prove they did it!, and 3) th... view moreat because we had a dent --barely visible-- at the other end of that quarter panel, we`d eventually have to repaint the car anyway. We left furious. I`ve never been treated so badly by an auto shop! We`re filing complaints with corporate.

lfieldsesq / 4/11/2011

Worst Experience Ever! They scratched our BMW

Despite poor customer service the last couple times we`ve been in, we decided to give this store another chance. As we left (3 hours later than promised), we noticed a huge scratch right next to the driver`s handle. It was large and obvious and new. The manager had the nerve to tell us 1) he stood next to the mechanic the entire time he worked on the car -- as if anyone would believe that--, 2) that we can`t prove... view more it was them, and 3) that there was a dent on that quarter panel, and so we would wind up having to repaint anyway. The only thing worse than our ruined paint job was this manager`s attitude! I was mortified. We`re telling everyone!

lfieldsesq / 4/10/2011

My advice is do NOT go here.

Miguel Sanchez / 3/13/2011

DO NOT GO THERE

I`ve now gone to this Firestone twice now, because it is so close to where I live. However, on two seperate occasions, they have not only tried to overcharge me, but say that things completely needed to be replaced when they didn`t. I am confident t hat it is because of my gender and my age. I`ve then gone to my dad`s favorite auto mechanic telling them what this Firestone fools had diagnoised only to hear that not o... view morenly were they wrong, but they were making up problems with my car, and failing my inspection test to get new tags. I will never go there again, and will do whatever I can to help other people avoid getting ripped off. I know car shop-businesses are struggling for business, but this is absolutely not the way to get it! They should be ashamed of themselves.

kronea / 7/8/2009