Matt Ford Sales / Buckner, Missouri

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 29906 E US Highway 24, Buckner

Postal code: 64016

Phone: (816) 650-3136

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

I purchased a 2012 F250 from M...

I purchased a 2012 F250 from Matt For Sales. Gene Wagner the salesperson was honest and very helpful. When I returned for my first oil change on 9/15/2012 I expected the same honesty from the service department. This was not the case. The service adviser Glenn asked if I wanted them to fill the Diesel Exhaust Fluid (DEF). I stated that I had ran out and filled it on the road. He said did you use Motorcraft DEF.... view more I stated that I did not nor did I have to according to the owners manual. I further stated that the owners manual states that I had to use a "API Certified DEF". I said I made certain the DEF I bought was API certified. He said it doesn`t matter Ford will void your warranty if you don`t use Motorcraft. I said well Ford will have to send me an amendment to my owner`s manual, if that is true. He said it don`t matter. At this point I quit arguing. I live by the motto don`t argue with an idiot, they have more experience and will win. Motorcraft DEF cost 5.00 a gallon compared to Piloit/FlyingJ at 2.79 a gallon both are API Certified. Glenn had such an arrogance to him that I just about asked for a manager while I was there. His customer service skills are far below that of a good service department, and he really should not be allowed to have contact with customers until, he has been fully trained. After leaving Matt Ford I called Ford Customer Care and asked if the statement by Glenn was true. No not at all sir Ford Customer Service stated. As a customer the integrity of Glen is questioned. To me it appears he is trying to take advantage of people by scaring them into Ford will void your warranty. I will no longer have service done here, and take my vehicles back to Bob Site Ford where their service department has integrity. I also will probably not buy another vehicle from Matt Ford because the integrity of a dealership lies in the honesty of the service department.

dslong79 / 9/16/2012