Youngblood Nissan Chrysler Jeep Kia / Battlefield, Missouri

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 3505 S Campbell Ave, Battlefield

Postal code: 65807

Phone: (417) 882-3838

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

New Car Dealers, Used Car Dealers, Auto Repair & Service, Brake Repair, Used Truck Dealers

Payment:

all major credit cards, amex, discover, mastercard, visa

Open hours:

Sales Hours Sun: 0000 - 0000, Mon-Thu: 0830 - 1900, Fri-Sat: 0830 - 1800|Service Hours Sun: 0000 - 0000, Mon-Fri: 0800 - 1800, Sat: 0800 - 1500

Reviews:

I absolutely hated my experience with Youngblood and regret ever purchasing from them. I would never ever recommend Youngblood to anyone, and would highly discourage them from purchasing or servicing their vehicles there. In order to give you an accurate and unbiased review, I`ve detailed my experience below (it`s quite long but gives you a good idea of how your experience will most likely be). The Service department... view more is the worst I`ve ever been to, and although my car is under warranty, I take it elsewhere to be serviced now. I purchased my car from Youngblood pre-owned 6 months ago, and have needed several things fixed on it since (which I understand, it is not a new car). Issue #1: Originally, as part of the purchase agreement, they were going to fix one of the lights on the dashboard, and told me to schedule an appointment with Service whenever. I called to make an appointment the next week to have the light replaced, and when I picked up my car after the appointment, they informed me they had diagnosed that my light had a short in it and needed to be replaced and that I would have to schedule another appointment to have it replaced! They also were going to charge me for the appointment and the new part. I told them that it was part of my purchase agreement, but they refused to call Sales and told me I would have to call Sales to have them send it over. After failing to get in touch with my Sales representative several times, I gave up. They ended up waiving charges for the diagnostic appointment to tell me exactly what we already knew, but still wanted me to pay for the light to be replaced. No communication between the departments whatsoever, and an actual refusal to communicate when asked by the customer. Issue #2: About a month ago (5 months after purchasing), the battery died, and needed to be replaced, as it couldn`t be fixed with a jump. I have a hybrid, so I wasn`t sure which battery was the main problem. I scheduled an appointment for first thing in the morning at 8:30 a.m. and dropped my car off the night before. At 8:30 punctually, I showed up at Service to make sure my appointment was running on time and get things taken care of. Although I received TWO confirmation emails from their website about my appointment, they said they had no record of my appointment, and it would probably be pushed back until the afternoon. The service tech, Neal, said it would most likely be $80-120 to be replaced but they would call me if it was any more money so I could make a decision. I informed them I worked until 6:00 that night so they would need to call me when it was done so I could pick it up before they closed. At 5:15, I received a call that they had already done a complete replacement for $240, and that I would need to get there in the next half hour to take care of things before close. I asked if the replacement was covered by my warranty, but they couldn`t find my warranty on file. So I spent 20 minutes on hold with the Sales department to try to track down my warranty. I ended up paying over the phone and was told I could pick up my keys in the Sales department. When I got there, they had the incorrect keys and I had to wait for another 30 minutes while my keys were tracked down. Although my appointment was at 8:30 am, I had to make several phone calls, paid much more than I expected (I would`ve taken it elsewhere to be replaced if they would`ve called me like they said they would), and in the end, I wasn`t finished with them until 6:40pm. Since they didn`t finish my car until so late in the day, Neal told me he didn`t have time to discuss what was wrong with the battery, and why they replaced it, and said he would provide a detailed report or call me the next day. There was never a report to be picked up and no phone call was received.. All in all, utterly unacceptable and unprofessional. I tell everyone I know to avoid Youngblood.

ahall3211 / 8/10/2013

T.J. Johnston is first class. ...

T.J. Johnston is first class. So is Youngblood. I am not an easy person to sell a car to, especially a new one. I actually tried Youngblood about 7 years ago and straight up walked out. They were vultures back then. I can honestly say it`s the best experience I`ve ever had at a dealership. They actually listened to what I had to say and applied it. That`s rare at ANY dealership...

NathanMcC / 5/14/2012

Shady Tactics

My son brought in his 2000 KIA Sportage yesterday (Blue Book value in excellent condition = $2190) because the driver side window would not go up or down. He scheduled a 10am appointment for service and arrived at 9:45am. At about 2:30pm the service department called him back and told him that they had done everything they could to diagnose the problem without talking the door panel off, and wanted his approva... view morel to do so. He was advised that this would cost about $100. (Presumably, doing everything they could without looking inside the door [really?] would have consisted of trying the window switch and making sure the printer was loaded up with paper for the `World Class Inspection` report. More on that later) He gave them the go-ahead because he did bring the car in to get the problem fixed after all. At 4:30pm, they called him back and told him that they wouldn`t be able to fix it today, since they close at 5pm, but they had his World Class Inspection Report ready and they proceeded to enlighten him with the recommeded repairs: $4,265.81! Did he want to go ahead and authorize the work? Uh no! Well, the good news is that if he just wanted to fix the problem with the window (the reason he brought the car in...remember?), it would require a new door window motor. That repair would be $538.12. Of course, they couldn`t be sure that he wouldn`t need a new window switch as well. Can`t tell that until you replace the moter. If they needed to put in a switch to make the new moter actually raise and lower the window, that would be an additional $284.20. Did he want to authorize that repair now? (In case you don`t have a calculator handy, that comes to $822.32...37.5% of the entire Blue Book value of the car ...assuming that it is in excellent condition otherwise). Now I haven`t always given my son credit for the good sense that he obvioulsy possesses, but he demonstrated it clearly by saying ""No thanks!"" to that offer and cutting his losses at $103.69 for them to tell him what he already knew (the door needs a new window motor) and providing a totally unreasonable estimate for the repairs. Oh, and I almost forgot, `The Youngblood Worldclass Inspection Report`. So what is this fabled document? A 13 page list of recommendations and pricing totaling $4,265.81 that will presumably bring his $2100 KIA up to World Class standards. Things like a $513.38 spark plug and wire replacement. (Obviously using materials that are being developed on the International Space Station). How about a $225.00 Manaual Transmission fluid change service? Ka-ching! Ka-ching! Ka-ching!... $4,265.81 please. I stopped by the service department this morning and spoke to the service advisor (Laura) who `assisted` my son. She was really quite nice in helping me navigate the 13 page World Class Inspection Report to understand all of the recommendations, but she declined to purchase the other three working door window motors and switches that are still in the KIA for a discounted price of $2100.00, which would be a 15% discount over their service price. I was surprised, given that they are obviously focused on profit margin. When asked if she would spend $822.32 to fix the window if it were her car, she said `No`. When asked if she thought a recommendation of $4,265.81 worth of repairs for a $2100 car was a good investment, she declined to answer. Bottom-line? Stay away. Over-priced parts, shady tactics to get you to spend more than you wanted, and slow service. (My sons car was there for 7 hours to have them look inside the door and do no actual service)

ShakeMartini / 12/22/2011

can`t trust

Don`t trust Chuck W. -he`s a dishonest person.

mrprogo / 3/29/2011

What a Place! :)

Benny`s a great guy he was very nice and professional!

jcardinals / 1/30/2010

Great Sales Experience

Matt is an awesome salesperson, highly recommend!

firemanmissouri / 1/23/2010

Outstanding Service!

I have had outstanding service while purchasing and servicing my vehicle at younblood!