Madison Automotive / Southaven, Mississippi

Rating: ★★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Used Car Dealers

Address: 440 Union Ave, Southaven

Postal code: 38103

Phone: (901) 276-6460

E-mail: info@madisonautomotive.com

Best Auto Upholsterer in Gulfport, MS

Dont hesitate to call us today!

Reviews:

Very Helpful!

I noticed down below that someone said Madison doesn`t honor their warranties. I felt the need to clear this up. I had a check engine light on a while back and it turned out to be one of my catalytic converters. I had this repair shop replace it. A few weeks ago I went back to them with another check engine light when I failed inspection. They found the converter was failing. It had been a little over a year since I`... view mored had it replaced so I thought I was screwed. But Madison went way beyond what I expected and warrantied the converter (even though I was beyond the warranty). And as agreed, I left the car with them for a couple of days and they even took it through inspection for me! I am really happy with the work they`ve done. I can`t say everyone will have the same experience as me, but at least in my case, they DO honor their warranties! and they do a very good job and are nice people.

Collin2112 / 2/30/2012

Their pick up and drop off service is great!

I own a 1998 Subaru Legacy that requires some more work due to it`s age. I wouldn`t take it anywhere else than Madison Automotive to get worked on. The hardest part of taking my car to the shop is always getting someone from work to pick me up and to get back to the shop. With Madison, this is included - no more favors to ask for - no more lost time!

Mark van Stolk / 11/17/2011

Honest & Trustworthy

I have a 2001 Lexus IS 300. I am in outside sales, so my car requires a lot of maintance. I have been taking my car to Madison Automotive for 5 years. I have always received the best service! I used to take my car to the dealer but they are way over priced and try to sell you more than you actually need. Terry at Madison Automotive has always been honest and straight forward with me. I also signed up for their loya... view morelty program. Being single and on my own, it has saved me from having to shell out thousand of dollars for repairs or regular up-keep and maintance. I would highly recommend Madison Automotive to all my friends. They also take very good care of my parents cars as well!!!!!!

lexusis300 / 11/15/2011

Thanks for the quick repairs

I really appreciate the good work you did on my car, as well as how quickly it was finished. You had it done ahead of time and that is a GREAT help when you are trying to get the children to school and yourself to work. I also think it is wonderful that you take the time to explain what is wrong and how you are going to repair it. You treated me with respect and honesty. I have decided to sign up for your loyalty p... view morerogram as my car is getting older and needing a little more TLC. I am happy to find a business that still takes pride in their work and cares about the customer. Thanks again, D.J.

STARSHINE / 11/15/2011

Very Satisfied

I`ve been taking my `97 Oldsmobile Intrigue to Madison Automotive (midtown) for about 3 years now and I`ve never had a problem. I had some trouble in the past with one of the bigger chain automotive shops and I was overjoyed to find a locally owned and operated shop that does quality work and has people I feel I can trust. Terry is a delight to talk to and they always keep me informed about what`s going on with my ve... view morehicle, give me fairly accurate time frames for the repairs, and (the thing I love the most) they don`t do unnecessary repairs. If they see something important that needs attention, they let you know, but they`re not pushy and they`re very good about explaining things. You won`t spend unneeded money. Also, I work 7am-4:30 most days, and if at all possible, they will give me a ride to work and pick me up to make things easier for me. In closing, I have been extremely happy with all of the work Madison has done for me, have enjoyed getting to know the people there, and will continue to take my car to them (and any future cars, once this one gives up) in the future. I highly recommend them.

XMysteriousMuseX / 11/14/2011

I could have eaten a ham sandwich instead.

Let me package my review of this shop in a list of best practices they should consider following if they wish to maintain the long-term health of their business: 1. DO NOT say that you do perform classic car restoration, when in fact your facility does not even have a spray booth. 2. DO NOT say you have tons of experience working on foreign when in actuality your lot is full of 99% GMC, Ford, and Chrysler. 3... view more. DO NOT guarantee a new customer that they will get the service they ask for (especially when that customer drove and hour and a half) and fail to kindly call that potential (eager to spend money at your shop) customer and inform him that you are not, on this day, at right capacity to service his needs. 4. DO NOT go out of your way to employ strategies that in the end amount to a vain attempt to make the customer feel like a novice idiot. 5. DO NOT be the owner of the establishment (who did not say a single word to me the entire time I was there) and walk around the shop smoking a cigarette while inspecting cars. Especially mine. Last I checked, gasoline and spilled oil are both quite flammable and potentially explosive. 6. DO NOT imply that the customer should get rid of his or her car because the issues the vehicle has are not in the slightest insurmountable, but in fact far outside the capabilities of your geriatric shop. If this shop cannot enact these (and most likely a host of other DO NOTs) then they should knock their shop down and put up a park. If you can`t tell, I had a horrible experience with these people.

tw83 / 4/23/2011

Doesn`t honor warranty nor guarantees

I took my car to Madison Automotive to have it repaired because it was overheating. They did a diagnosis and said the thermostat was the cause, and guaranteed that it would fix it. Unfortunately after getting the car back, it still was over heating the exact same way as before. They failed the work with me in resolving the issue after I took my car back and they finally said they didn`t know what was wrong with it... view more. So they guessed it was the thermostat now I`m out $400. The prices are not comparable to other shops, they are far higher. Beware of this shop!

ccaden / 8/17/2010