New South Ford-Nissan Inc / Marion, Mississippi

Rating: ★

New Car Dealers

Address: 1200 N Frontage Rd, Marion

Postal code: 39301

Phone: (601) 693-6821

Guaranteed Credit Approval

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Reviews:

STAY AWAY FROM THIS PLACE!! I...

STAY AWAY FROM THIS PLACE!! IT IS A RIP OFF WAITING TO HAPPEN! I have NEVER liked New South and I`ve driven Fords all my life. I have always found their service department rude, inefficient, and inconsiderate. Unfortunately, Bill Ethridge Lincoln was forced out of business by Lincoln and New South was all that was left to work on Fords, so to New South I RELUCTANTLY went. They did not disappoint. My AC abr... view moreuptly stopped working a week ago. Not being a complete idiot, I turned it off and did not turn it back on until I had a chance to take it to the dealer to look at it. FIRST, they charged me $60 just to LOOK at it and tell me what was wrong. SECOND, they told me the disc had fallen off the clutch compressor and their technician "just wasnt comfortable replacing it because he didn`t know how much damage had been done to the compressor so everything has to be replaced". NONE, says I, cause I TURNED IT OFF AS SOON AS THERE WAS A PROBLEM. "Sorry, just not comfortable doing that". Great. Took the estimate for $1289 to my mechanic and he could not believe it. He asked if they told me what was wrong with it. I said, "yeah, the disc fell off". He opened the hood, tightened something with his hand and told me to start the car and the AC would work. I did and it did. Botttom line: a BOLT had fallen out and the disc to the compressor clutch was loose. He fixed it in 30 minutes for $65. FORD needs to shut this travesty of a service department down permanently and force Lincoln to bring back Bill Ethridge`s Service department. WHATEVER YOU DO, DO NOT GO TO NEW SOUTH FORD FOR ANYTHING. They will make your life miserable and rip you off at every opportunity!!

mrschunk12 / 9/21/2011

This place needs help!!!

I have been to this dealer 4 times for service and more than I can count trying to get service set up. The 1st time was for a recall on my nissan truck. Many things went wrong from the very start. The rep ordered the part and would call when it came in so I waited a few days and called to see if it was there ... it was not ordered!! Okay so now the part was ordered and once again they will call upon arrival of the ... view morepart. Waiting Waiting .. Left town for 3 weeks on vacation. Come home and called they sent the part back because we did not have the repair done in a timely manner!!! ( I was waiting on the call.) Reordered part took it in.. "we will call you when it`s ready", the end of the day came no call. So I called they did not have it ready. The job should have taken 2 hrs (per the rep) I dropped it off early that morning there was no reason not to have to finished. They had the truck for 2 whole days. (AND they do not offer "loaner" cars!!!) This is also true about the 2nd trip in only for the fuel pump they did order the part when they said they did and they didn`t return the part. Still no respect for the time of others!! Oh don`t think I`m stopping there ... One of the back seat belts on my 06 Ford Focus stopped latching, so I called to get price of part and job ...$60 - 75 for part and install doesn`t include tax.. Ok we can do that .. ordered the part and WAITED on a call .. tried to call a few times, left some messages (not returned), had front desk walk over some messages (not returned)! So I load up the 3 kids inwhich one had to sit in the front due to the seat belt (VERY UNSAFE) and drove over. The guy was nice so I tried to be. He asked me to come back in a few days. Sir, it is unsafe fro me to drive over with the kids buckled like this.. and I continued to explain the phone calls I had made. (he was still very nice even as I started to rant) Finally the part arrive after the same BS for about another week and half.. got it fixed .. got the bill $$314.00 .. OHHH NO .. So what do I do we can not pay that? SO I called him out on it he took the labor off and I still paid twice as much as I should have. So now we are at the latest recall on this truck, whick has become a very bitter love/ hate relationship ... love the truck hating Nissan right about now!!! This dealer ship does not understand people have a life and better things to do than call everyday waiting on a part!!! I have called everyday for about 2 1/2 weeks for this part so I could make an appt. I called today and they have the part and the job takes about 3 hrs. The rep stated they have ten parts and can only do 2 a day. Okay I get that. So call I make an appt. for Friday, because that would be perfect for me? My little girl goes to school until 1 pm on Friday and I can take the baby to the mall for a few hrs (It`s a 10 min walk). NOPE they don`t make appts. So they pretty much want you to call to see if they have a part for your truck drive to the other side of town and wait to see if they can get you in.. they will drop you off somewhere or take you home but that still leaves you with no transportation a place where there is no city transport system and no way to do take care of other things that may have been planned on any given day. I know my grammar and sentence form may be off a lot. I am by far not a writer and a just a little heated and the moment. I hope you find this is helpful.

fortners1 / 8/27/2010