Freeway Ford / Wayzata, Minnesota

Rating: ★★★

3 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 9700 Lyndale Ave S, Wayzata

Postal code: 55420

Phone: (612) 915-0427

Where Customer Service Is Our Number One Priority !!!!!

Auto, Truck and Farm Parts. Paint and Hydraulics. Tools and Supplies.

Categories:

Used Car Dealers, Automobile Parts & Supplies, New Car Dealers, Auto Repair & Service, Automobile Accessories

Payment:

discover, master card, visa

Neighborhoods:

East Bloomington

Open hours:

Mon - Thu 8:30 am - 9:00 pmFri - Sat 8:30 am - 6:00 pmSun Closed

Brands:

Ford, Lincoln, Mercury

Reviews:

Great experience

Needed major work under the powertrain warranty. Service was prompt, friendly, and honest. Courtesy ride was very convenient. I plan to come here for all work on my 2009 Ford Edge.

atwardowski / 6/9/2013

STAY AWAY!!

I test drove a vehicle on Nov 17th, and liked everything about the car, except noticed the ""check engine"" light was on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored!

H... view moree finally agreed to the lower price with the engine light issue resolved, but could not give me a straight answer about what the problem was when we came to pick the car up. He thought it was the oxygen sensor... Less than 70 miles later (2 days of driving), the engine starts sputtering so badly we were unable to make it home, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair. I called the Freeway Ford Used Car Sales Manager, and asked what he would be able to do to help make the issue right for us. He told me that he`s sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this ""underlying issue"" must have developed after I drove the car off the lot! He went on to say that he understands why I`m upset, but under state law he has no obligation to do anything. (Since our used car was over 100K it isn`t protected by MN 30 day used car lemon law) Sounds to me like he has heard from disappointed customers before & is perfectly okay doing nothing to resolve the issues.

I sincerely hope the $1000 they`re saving by treating us poorly is lost 100x over by customers AVOIDING THIS DEALER LIKE THE PLAGUE. They are your worst nightmare, slick, weasel-y used sales car types, have proven to be dishonest & they don`t care about keeping or satisfying their customers AT ALL.

STAY AWAY!!!!!!!!!!!!!!!

car1234 / 11/24/2009