Apple Valley Ford / Newport, Minnesota

Rating: ★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 7200 150th St W, Newport

Postal code: 55124

Phone: (952) 431-5900

New Car Dealers, Automobile Parts & Supplies, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Accessories, New Truck Dealers

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(952) 997-5492

I called in to get a second opinion about a serivce that was being done at another dealership and the service advisor here told me ""that Ford would not cover that tow to their dealership""- which I didn`t expect or ask about. He then proceeded to tell me that ""I was getting too many people involved in my situation""- when I just simply wanted a second opinion. I was taken back at how degrading the service advisor I... view more spoke to was, and what lack of customer service they have here. I will NEVER bring my truck here. Their service department is a complete disappointment.

KM1904 / 5/2/2012

I went to AVF to look at a used Fusion. I had the financing lined out through my credit union with a great rate already, but they talked me into letting the finance manager run my credit to see if I may qualify for a special rate through Ford Credit on the certified used car. I agreed. The finance guy thought they could get it done through Ford, so I OK`d him to submit it. I didn`t end up buying the car there (I deci... view moreded that it wasn`t a smart financial decision given what I was already driving.) In the few weeks since, I have received credit denial letters from at least 6 banks. I worked in the car business for almost 10 years, and I know the tricks. I am also protective of my credit rating since starting over a few years ago, and I am irritated that this dealer submitted my app to so many banks. I did appreciate the patience that the salesman showed as I visited the dealership three times, driving multiple vehicles, while trying to make the best decision for me.

KJSGenie / 1/30/2012

I bought a used car from this dealer and also purchased the extended warranty. In the 16 months I have had the car, it has been for service covered by the warranty 8 times, 4 times for the same problem. The shortest time it was in the service department was 4 days. They never tell you what is going on and when I do call them, I get different stories, some of which turned out to be lies. To top it off, the last time i... view moret was in they damaged both front fenders.

dfb627 / 11/23/2011

I recently purchased a 2011 Ford SuperDuty. At the time of purchase, I was also sold the extended service plan consisting of ""8 oil changes, 8 fuel filter changes, transmission flush, brake maintenance"" for the great price of $1500.00...covering all maintenance for the first 60,000 miles"". Folks...that means oil change and fuel filter change every 7500 miles on a diesel truck, no other maintenance necessary. My... view more problems started after the first oil change when I was actually told that my first fuel filter change didn`t come until 15000 miles. No worries...still seemed like a good deal. When I made it to 15,000 miles, I was then told that my first fuel filter change wasn`t due until it had 20,000 miles. As a result, I canceled the plan and received a pro-rated credit for the unused portion of the service plan. I ended up paying $255.00 for each oil change. The staff at Apple Valley Ford was no help at all, they are still unable to provide information regarding the maintenance plan that they so conveniently recommend. I have filed a complaint with the Attorney General of Minnesota. I would definatly rate this dealership a big fat ZERO.

dfry / 12/28/2010

My wife and I recently had a problem with our tires on our Toyota. We found Apple Valley Ford Lincoln Mercury through YellowPages.com and were impressed with the service team. Not only did they have all makes of tires available, but they had service available on Saturday and Sunday. A dealership that has certified trained mechanics available 7 days a week at prices that cannot be beat! We also found out that they... view more will service all makes, all models, all the time! What a great experience. Our famies of vehicles has found a new dealership to service all of our needs. We will let everyone know that Cole Dambroten and his staff at Apple Valley Ford Lincoln Mercury is the only place in the southern metro area to take your vehicles even if they are not a Ford, Lincoln, or Mercury. You can also schedule your service online at www.applevalleyford.com. Thanks Apple Valley Ford Lincoln Mercury.

Sambuca2 / 5/30/2008

I am currently leasing two vehicle from Apple Valley Ford and can`t say enough about their excellent customer service. I would highly recommend Apple Valley Ford.

stanleytlock / 3/15/2008

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