Walser Buick GMC - Roseville / Fridley, Minnesota

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 2775 Long Lake Road, Fridley

Postal code: 55113

Phone: (952) 400-7987

Had a wonderful experience at Walser! Just purchased a used Buick Enclave from Walser Buick GMC. Both Matthew Kowalski and Jordan Myers were extremly helpful and polite. Matthew was very knowledgeable about the vehicle and made the entire process low-stress and enjoyable. He even went the extra mile to show me how every single button/feature in the vehicle works. By the time I drove off the lot, I knew everythin... view moreg about the vehicle and had all my settings in place. I`ve never received that kind of detailed service and attention from any other dealership/salesman. Thanks, Matthew, for such a wonderful purchasing experience!

AJMN / 4/16/2012

went in for an oil change- arrived 15 minutes before they ""closed"" (at 6?!?!). was told they ""did not have time"" to do an oil change (really, how long does it take to do an oil change?!) i was told to come back in the am- i asked if i needed an appointment and was laughed at and told there was ""no need to schedule an appointment that early in the am"". I arrived at 730am the following morning (1 hr after they ""... view moreopened"" at 630) and even before i got out of my car was told ""they did not have time"" to do an oil change- they were ""booked"" till 11:30! really, all i asked for was an oil change- i have bought LOTS of vehicles from walser- maybe this will be my last one!?! as a side note- i called the dealer where i purchased my last vehicle and they were able to schedule me in the same day...hmm, customer appreciation??

bayoumash / 1/13/2012

My husband and I were looking for a used vehicle and we had the most positive experience at Walser Roseville. We worked with Nick, and he was so great to us. Really was patient, answered all of our millions of questions and helped us test drive 4 cars. He even showed us one that we never would have looked at in the first place...and that was the one we ended up buying. We loved that the general manager came out t... view moreo talk to us personally and thank us for being there. It just felt like such a friendly environment. They aren`t pushy whatsoever. They were genuinely concerned about what the right decision was for us. It was such a refreshing car buying experience. Thanks Nick, and the team at Roseville Walser for a wonderful customer service experience!! We love our new car!

Keliz33 / 11/26/2011

Alex is awesome to work with he had an answer for every one of my questions. He is patient,knowledgeable over the years i`ve bought a few used cars from dealers. My husband I are both disabled and we did not have to run a bit Alex did all the running for us which was appreciated. But Alex and Walser are by far the best experience i`ve ever had. I had to call back with a question my call was not avoided I had the answ... view moreer I required in less than an hour. So even after you buy they still follow thru great customer service wish all dealers n could take lessons from Alex Marshall and Walser. Thankyou Alex again for a great experience.

GalaxyWabbit / 9/5/2011

We`ve had Pontiacs for a number of years and had purchased our last one at Walser. The experience there was excellent. We`ve not had any problems with our vehicles but I recently had to bring one of our cars in for a recall. Due to our purchase experience I went back there. That experience was smooth and efficient, and the service was great! When I began to have another problem within a short period of time I br... view moreought the car back, hoping it was the recall part because I had just sold the car. I was very discouraged when Jerry came out and explained what they had done and that it wasn`t the recall part. I let Jerry know of my recent sale of the car and that I needed to turn the car over the next day. I wasn`t in a position to pay for a costly repair. When Jerry came out the second time to explain what the problem was my heart sank at the price. But Jerry then said that he had been on the phone with GM and had requested that they cover the part, which they did. I was shocked and couldn`t believe what I was hearing. Not only was the interaction with Jerry positive, he saw my predicament financially and initiated this action I would have never expected. Since the repair was going to take some time they graciously offered their shuttle service, From the front door greeting, to the service staff, to the shuttle staff I couldn`t have asked for better! When I picked up the car it ran perfectly, I could still pay my other bills, and confidently turn over a car I loved to it`s new owner. Thank you so much Walser (and GM)! I will definitely go back for both service and sales!

jakebake / 7/2/2011

The Service Advisor, Jerry Schommer, is really easy to deal with. He is always courteous and friendly. He is professional and knowledgeable and explains any issues and service(s) needed in detail so you understand what the problem is and what you are paying for. When I have to go into the dealership, I always prefer to talk with Jerry.

Nicole Mc / 6/15/2011

I highly recommend the staff at Walser Roseville! What a great, fun, no pressure experience! Alex Marshall took time to understand which auto would fit my lifestyle and located the best deal for me. His was able to easily describe the various options and features including `eco` friendly, safety, mileage, All Star, and other to numerous to list here. Alex continued to follow-up with quick touch-base calls after the... view more sale to ensure that the SUV was meeting my needs and answer any new questions! All of the staff go above and beyond with friendly, knowledgable care and service. I consider the Walser team as friends, from the Sales Manager, to Finance Manager to my BFF Alex! I recommend Walswer Automotive Roseville! And here is the final winning step.... they were able to get a much lower finance rate than my bank! Wahoo!!!! To my surprise that is more after the sale including Walser Rewards Program (52 free car washes, discount gas, and reward points).

kmm612 / 6/12/2011

Service was great! The staff was friendly, approachable and easy-going, yet very knowledgeable and professional. I feel very comfortable bringing my car here for service. What I like best is the fact that they will always give you an accurate price quote for the service that you inquire about. Also if they find that you should need additional service, they will let you know their honest opinion how crucial the servi... view morece is or how immediate the need. In my experience the price quoted before service has always aligned with the price upon completion of service. Walser provides a low-pressure easy-going atmosphere, and as a bonus the waiting room is clean and spacious with complimentary coffee to boot!

Randy389430640 / 5/27/2011

?ˆ?Walser gets an excellent rating from me! I would and will highly recommend Walser Buick GMC ROSEVILLE to anyone.?ˆ? Great Deals! Professional Service! Honest and Straight forward! Very helpful! Great People! My wife and I are very pleased and excited about the service that we received from Walser Buick GMC ROSEVILLE. I was very impressed and happy with our car consultant (Matthew Kowalski), and we also receiv... view moreed extraordinary care and treatment from Matthew?ˆ™s mangers and piers. My wife and I are no strangers to buying new vehicles. We have had extremely terrible experiences in the past with other dealers and we also as well have had good experiences. But, what we encountered with Walser Buick GMC ROSEVILLE and our car consultant Matthew, have now been our greatest car buying experience to date. We have truly found a dealer and the right people that we want to have a do business with from here on out. I am optimistic that it will be a great relationship. Matthew made it so I felt right at ease and comfortable walking in the doors to sit down and discuss buying my next vehicle. Matthew was very professional, warm, kind, non aggressive, easy to talk to and most importantly he listened to our needs. And with that Matthew delivered absolute excellent service and commitment to me. I was so pleased with my experience with Matthew and the rest of the team at Walser (Steve, Jeremy, the GM Jason and the rest of the Walser team) that I brought my wife in to discuss getting her next vehicle as well. We are both proud owners of two new vehicles. I purchased a Chevy Avalanche LTZ that Matthew helped get me into the driver seat. He knew what I wanted and he delivered! I am extremely happy with it! As for my wife, this is where I was the most pleased with Matthew. He had really listened to everything I said throughout our conversations. When my wife arrived at Walser and saw how comfortable I was with Matthew and being at the dealer, she was very excited to talk to Matthew and she knew she wanted to work and deal with him. My wife liked Matthew right away and she is a tough sale. Haha! Matthew keyed in with what she was looking for and he delivered outstandingly. Now, at this point I am super impressed and happy with our decision to now build our long term relationship with Walser. My wife drove away in a beautiful new 2011 Buick Regal. The car is absolutely beautiful, inside and out. Matthew and Walser provided the best deals imaginable for our price, trade-in and interest rates on our new vehicles. We are very happy! As a bonus, Matthew followed up with us soon after purchasing our vehicles to see how everything was going and if we were happy with our decisions. And he continues to follow up with us to make sure all of our needs have been met with satisfaction. And I can proudly say, YES! Our car buying experience has been excellent! Pre-purchase and talking, during the dealing, and everyday after that we get into our new vehicles and drive. I would and will recommend Walser Buick GMC ROSEVILLE to anyone who is the market for buying a new or used vehicle. I can?ˆ™t say enough about our Car Consultant, Matthew Kowalski! And while there, you would be happy to meet the others that made our experience very memorable and feel good as well. I feel very confident Managers Steve Redlinger, Jeremy Larson and the General Manager Jason Masters and the rest of the Walser Family will make you feel right at home. Thank you, Ryan & Laura Harper ?ˆ“ Minneapolis, MN

ryanharperwv1 / 3/13/2011

I recently visited this Walser location (Roseville just off of 35W) and was very pleased. I have visited many dealers in the area and found this location to be above and beyond what was expected.

The first thing I noticed about Walser was the pricing on the corner of every windshield. Most of the dealerships require you to get out of the car and ask for pricing information. What is the point of getting out and... view more talking to someone if you know you can`t afford it? When I got out to look at a vehicle, Andrei immediately took time to answer my questions. He suggested several options, prices, and alternative vehicles in my price range.

After test driving a few cars I began to narrow down my choices. I wasn`t pressured into making a purchase and Andrei kept in touch about new arrivals and kept me informed about the vehicles I previously test drove.

When the time came to make my purchase the staff at Walser Roseville offered friendly advice and even did some work to get me a lower APR than my bank had gotten me.

Today I still keep in touch with Andrei Brinzila and say hello when I stop by. Hopefully I will continue to have no problems with my purchase and if I do, the service staff is as great as the sales staff.

Perks of shopping at Walser Buick GMC of Roseville: Freindly Sales Staff, Good Pricing, Walser Rewards Program (52 free car washes, discount gas, and reward points), Low Pressure Experience, and a Convienent Location.

BC1000 / 3/11/2011

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