Walser Nissan / Burnsville, Minnesota

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 14750 Buck Hill Rd, Burnsville

Postal code: 55306

Phone: (952) 435-5550

I had contacted this dealership because I wanted to test drive a very specific vehicle which was advertised. Their customer specialist team member Andrew R scheduled a time, and verified it with me on the phone. However, upon arriving 15min early for my test drive (and 2 hours after my confirmation e-mail) I was told he had some ?ˆ?bad news?ˆ? for me. Someone was finishing the paperwork on that vehicle at the moment. Th... view moreeir ""customer specialist"" was just sitting at his desk, and made no attempt to call to inform me that the car I was coming to look at was being purchased. I drove over an hour to come and look at one particular car. I had specified I was not interested in any other vehicle. I was ready to pay for the car that day?ˆ¦..just wanted to test drive it first. There was no apology, or anyone acknowledging what I was saying. Instead, ""well you can look at some other options we have"" I said No thanks, and left. After I walked out of the dealership, and was told by Andrew ?ˆ?my manager said the deals not done yet?ˆ?. I told him I?ˆ™m not going to bid for a car. I have a hard time coming to understand that as a business you would Bigger/Better deal it, and pit customers against each other when paperwork is almost done being filled out. The dealership lost a guarenteed $16,000 sale?ˆ¦paid in full. You need to concentrate on being a CUSTOMER SPECIALIST?ˆ¦?ˆ¦if you don?ˆ™t have customers, you don?ˆ™t have income and no jobs.

nurseskb / 1/18/2012

We stopped by and didn`t know what we ran into. Everyone was so accommodating and nice it was almost scary. Didn`t know a car dealer would work as hard as they did to make the sale fit where my wife and I thought our payments needed to be, get the deal we wanted, and the coverage we wanted for the price we could afford. Andrew was a huge reason we hung around and worked with them the first afternoon. Then Jake took o... view morever the next day and worked numbers with us to make everything work out. As we worked with the lender to get numbers to where we needed them Jake continued to crunch the number with us and was extremely helpful. We love our new Pathfinder and everyone says we got a great deal, even the loan officer at the bank questioned the price and said that is a great price.

Deliveryman / 11/2/2011

Absolutely loved the Service from Nissan Walser, I had the pleasure of working with Amanda black, who not only was patient, but took the time to go through everything from top to bottom, and in no way made me felt rushed throughout the process. I love my new Nissan Altima, and will continue to spread the news, thats the staff, environment, and overall experience was well worth it. Also big thanks to Gary.

Correlld / 5/23/2011

I was suspicious of ""best price - no haggle"" dealerships but I had a great experience. The Nissan Cube I bought was priced right and I got $400 more than I expected on my trade-in. Mark Knutson, a newer sales guy, answered all my questions and I appreciated the no pressure sale. I highly recommend this dealership and will be back there for my next car. Thank you.

sjg612 / 5/21/2011

Usually i don`t like the ""no haggle"" dealers, but their no pressure sales and awesome staff, coupled with the low price, sold me! Amanda was able to answer all my questions, and made buying a car fun! i will definitely go back to this dealer in the future.

catfish696 / 4/18/2011

Our experance Walser Nissan Burnsville was the best. We love our new Nissan Rouge, Thanks Amanda. The whole experance was great, from the sales ( Amanda) to the finance manager to the detail crew. We really don`t like shopping for a car but they made it a great time, very relaxed, the time flew by. I`m looking forward to our 2 free oil changes and 52 free car washes. We left feeling great. Again the whole experience... view more was fabulous.

kcbtyler / 4/8/2011

Walser Nissan at Burnsville is a GREAT Dealer to work with! We bought 2 cars for last couple month from them and both times was impressed by experience. These people are top flight. They were knowledgeable, pleasant and enjoyed they work. From the time we stepped onto the lot, everyone there treated us in extremely friendly relaxed manner. Vernon was especially helpful. He introduced us to the cars, he gave us compl... view moreete run down of all the features that cars had and answered all our questions. During both our visits we were able to test cars, complete paperwork and drive out on our new cars pleased and happy. Walser Nissan is excellent service, knowledgably staff and great attention to details. I am definitely going to come back to them if I would need another car.

smpocht / 3/25/2011

Consistently steller service. I have never had an unpleasant experience with Walser Nissan service in Burnsville, MN. Service staff are consistently courteous, prompt, respectful, and never intimidating. I always feel comfortable expressing my needs and well attended to within a quick time frame. They are flexible and accommodating to my needs. For example, recently a staff member brought my car around after it was ... view morefinished as a courtesy since I am 7+ months pregnant, they expressed their concern that I not have to be out in the cold/ice if not necessary. I arrived very early for my service appointment, during a very busy time. I expected to wait, but was pleasantly surprised with only a brief wait and nothing but pleasantries. I highly recommend this service department above all others.

DocR / 2/3/2011

After an accident in June my wife had to buy a new car while I was out of town and John Tower at Walser Nissan helped her on site while patiently answering all my questions over the phone. When I was back in the US I was impressed with the purchase but noticed that the roof had a few dents that must have been the result of a hail storm some time ago. Of course I gave my wife a hard time buying a less than perfect ve... view morehicle. I was convinced the dealer would now no longer take responsibility but when she called John, there was absolutely no problem. He took the car in for repairs, gave us a rental car free of charge and we have been impressed with our Murano ever since. John followed up with us periodically and so last week I decided to replace my old car and buy from him again. It took all in all 5 days from when I called him to driving my new Altima of the lot. I am also impressed by their efficient service, by their friendliness and their business practices. I have no time to haggle for price, so I love that they state their best price first, how else following the purchase would I know that I truly got the best deal.

JAGH / 1/10/2011

Dan Lacroix was very welcoming and easy to work with. He set the expecations up front as to what was going to be done to my vehicle. He left me feeling confident that the services I went in for were going do be executed to a high quality standard. I had zero questions and was relaxed the entire time. I look forward to bring my vehicle back for future needs.

ACAIN27 / 10/18/2010

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