Kret`s Garage / Ray Twp, Michigan

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Automobile Electric Service

Address: 36370 Main St, Ray-Twp

Postal code: 48047

Phone: (586) 725-5621

Reported them to the Better Business Bureau, Michigan Department of State Bureau of Information Security & Attorney Generals office. Here is why: Took my truck to get diagnosed, staff told me they were too busy to please bring it back in 2-3 days. Then they changed their mind and said they would look at it for me but no work could be done on it since they were so busy. I call them back 5 hrs later to find out... view more they went ahead and did work to the vehicle (with "top of the line" parts) without calling me with an estimate or informing me. I asked for price - could not give it to me. Called the next morning - still no price available. Go to pick up the vehicle and they wanted $395.20 for spark plug/wire change. If they would have called me and told me what was wrong with the truck and how much they wanted to charge - I would have told them NO WAY. I know how to perform that maintenance to my vehicle. They do not act like an experienced car garage - more like rookies! Experienced car professionals call their customers with a quote and inform them of what needs to be done BEFORE doing the work and expecting the customer to dish out almost $400.00!!!

Unpleased123 / 8/7/2010

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