Ritetrack Auto Sales / Ecorse, Michigan

Rating: ★

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers

Address: 3332 Wyoming St, Ecorse

Postal code: 48120

Phone: (313) 554-4999

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Reviews:

I won a 2008 Envoy with around 118,000 miles from an eBay auction listed by Ritetrack. The dealership refused to sell the vehicle to me even though it was a no reserve auction. They gave three different reasons as to why they wouldn`t sell it to me. First, Kal (a rep of Ritetrack) said the vehicle was sold locally. Afterward, he told me he was mistaken---that the vehicle had not been sold but was showing up in his sy... view morestem as being sold since the dealership was having trouble getting the title to clear. (Odd, because on the eBay auction they listed the title was clear.) Lastly, he ended up saying his boss refuses to do business with me because I called the agency from whom they purchased the vehicle. I asked if this agency would be permitted to tell me whether the title would be transferred to the dealership or if instead it was going to remain an issue that would interfere with my ability to acquire the vehicle. The dealership accused me of trying to obtain "confidential information," but the agency with whom they did business didn`t furnish me with any information they shouldn`t have (including my requested information); nor was I trying to pry for anything I wasn`t permitted to know. I was simply inquiring to determine whether they would be allowed to share this information. I explained to Kal I was simply making an inquiry, and that the agency with whom they did business was responsible for knowing what information they could or could not disclose. He continued to state his boss wouldn`t do business with me, implying I was engaging in some sort of fraudulent activity for simply trying to figure out whether the title would likely transfer smoothly. My personal opinion (I stress opinion, as it`s hard to know for sure what a dealership`s motives are) is that they decided the auction price was too low. I won the vehicle for $4,001 total, which is great for a vehicle that is less than six years old, includes luxuries like heated leather seats and a premium sound system, and likely has mostly highway miles. What I can say for sure is their handling of this situation was unprofessional and very disappointing. My husband and I called the dealership on numerous occasions, and we never made any positive progress. We also asked for Abe (the apparent owner/boss) to call us, and we also left messages on his line. He never called us back. I feel like we were treated quite unfairly in this situation, and I hope they will demonstrate better business practices moving forward.

k.price1 / 11/5/2013