Lafontaine Cadillac Buick GMC / Clyde, Michigan

Rating: ★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 4000 W Highland Rd, Clyde

Postal code: 48357

Phone: (248) 887-4747

Home of the Family Deal

We pride ourselves on superior service and customer satisfaction. Located at Destination LaFontaine, you don`t have to worry about waiting in an automotive center lobby, getting a babysitter, or bringing a book to read. Destination LaFontaine boasts Lady La`s Salon for manicures, pedicures, and hair; Lady La`s Boutique for gifts, browsing and shopping; Ooh La La Bistro-Cafe for lunch or refreshments; and our entertaining Kidz Zone where the children can play video games, color, read, and so much more. So, when you come to visit us for service on your car, bring the whole family or meet a friend for lunch. Trust us... you won`t be the first ones to forget you are just waiting on your car.

Categories:

New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting, New Truck Dealers

Payment:

all major credit cards, financing available

Services/Product offered:

LaFontaine Cadillac Buick GMC located in Highland, MI is a full service dealer specializing in serving all of your needs.?

Open hours:

Mon 9:00 am - 9:00 pmTue - Wed 9:00 am - 7:00 pmThu 9:00 am - 9:00 pmFri 9:00 am - 7:00 pmSat 10:00 am - 4:00 pmSun Closed

Brands:

Buick, Cadillac, GMC

Amenities:

Gift Boutique
Bistro Cafe
Salon & Spa
Children`s Play Room
Customer Lounge Area
Cable TV
After Hours Drop-Off
Free WiFi
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television

Extra phones:

Local Number: (248) 887-4747

Reviews:

This is the worst dealership I have ever been to. I guess I know what the "family deal" is now. Incompetence runs rampant here. I don`t write internet reviews but after the shoddy workmanship and subsequent smoke and mirrors BS I received from them I felt compelled to warn other unsuspecting customers. Took my wife`s truck in for road debris damge (insurance claim), minor body damage and minor undercarr... view moreiage (leaking pinion seal) work. After 10-11 days we pickup the truck and within 20 minutes the abs light comes on the brakes pulsing badly, later the parking brake light comes on. Took it back in and Mike the body shop manager tries to tell me I need rotors and pads. Why am I talking to the body shop manager? He doesn`t have a clue and proceeds to tell me that they quoted our brake job a year ago but we did not have it done there. I need to talk to the people that did my brake job. Funny. The brakes worked fine before I dropped it off. I had to remind him that I had them put in a bearing hub that I had just purchased since it was going to be in the shop anyway, because he was insistent that changing out a pinion seal could not possibly affect my brakes. So I guess their payback is to screw up the brake job I had done down the street. They ruined a perfectly good set of brakes and wanted me to pay. Oh, I forgot. They first tried to get it done under my insurance. I could not beleive they tried to jam that one through. I`ll be notifying my insurance carrier as well. Stay Away from here! I have bought vehicles here through my company and have recommended them to friends and family. Never again. Don`t take my word for it, read other reviews around the web.

BenA.Bused / 5/31/2013

This dealership can`t be trusted.

Check all the reviews on other sites. This place is awful the way people are treated. As long as you are giving them money they are wonderful and that is the end of being nice. After the sale they could care less about you. Get everything in writing even the simplest and smallest things like appointments. STAY AWAY.

jerrybeaudet / 12/19/2010

LaFontaine "Family" NOT

I tried to purchase a Honda Accord they had on the website for $4981. The sales person ran us around for over two days and kept telling us there was something wrong with the car, but that the mechanics didn`t like Hondas and he was having a hard time getting out of them what was wrong with the car. Well I called back, because I wasn`t getting a call back from my salesman, and he finally told me it had a blown tr... view moreans. So I asked him about a Buick Regal they had, and he told me to come down and check it out. So my son and I drove all the way over there, looked the car over and wanted to buy it. But to our amazement another salesperson told us they took a $100 deposit on it earlier in the day. Well it would have been nice if they would have told us that, so we could have saved our time and gas. So I figured after the way we had been treated so far at LaFontaine, that we would go somewhere else. Well low and behold, come Monday a very nice girl from their customer service group called me and asked how my experience at their dealership was. So I told her what had happened, and she said she would talk to a manager and call me back, or a manager would. Well it wasn`t until the next day that my salesman called us back and told me that do to the run-a-round so far, that the dealership would put in a new trans and sell us the car for the original $4981. I said excellent and made a appointment to go over there again to finally see the Honda. My son liked the car but not the mechanical problems, but if the dealer was going to fix the trans liked we were promised we thought why not. We then proceeded to their other dealership down about 6miles to finally meet with our salesman. We told him that we wanted to come to a deal on the car if they fixed the trans, and that there were 5 other problems with the car and if they would fix them we would be willing to pay more for the car, so my son could have a reliable car for school. Guess what happened? No call the next day, so I called the very nice girl in customer service to see what could be done. She again told me she would get the used car sales manager to call me. This time I did get a call, and boy was he rude. He basically accused me of hasseling the "Girls" upstairs. He then proceeded to tell me he is the guy that makes the final decision and that they would put a new trans in the car and if I wanted it, it would be $6995. And that he had no interest in fixing the other issues with the car. Even talked to the owner of the dealership group, told him what had happened and he promised to meet with his people and call me back the next morning. No call, figures. Well if this is their "Family Deal" I don`t want to be family. So I would tell you guys to look elsewhere when looking for a car.

mlalain31 / 7/26/2008

Exceptional in Every Way!

Great place to do business with, they really take care of your every need. We highly recommend dealing with Mandy, she is the best.

jeannecarrier / 11/15/2007