Brakes Express Goodyear / Bloomfield Hills, Michigan

Rating: ★★★

Auto Repair & Service, Brake Repair

Address: 23390 Telegraph Rd, Bloomfield-Hills

Postal code: 48033

Phone: (248) 208-9899

Bringing People and Buses Together

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

Auto Repair & Service, Brake Repair

Payment:

amex, company card, discover, mastercard, visa

Open hours:

Mon - Fri 8:00 am - 6:00 pmSat 8:00 am - 3:30 pmSun Closed

Reviews:

DO NOT GIVE THIS MAN YOUR MONEY! I work in Southfield, so when my brakes started making a horrible grinding sound halfway to work, I decided to take it somewhere to get fixed because I live 40 miles away. My husband reached out to a few different places in the area, and decided to go with Tire Giant on Telegraph after speaking with Chuck the owner on the phone. All we were looking for was an honest mechanic to f... view moreix my brakes so I could get home safely. Instead what we received, was an dishonest man. When I dropped my Jeep off, Chuck offered to take me back to work which was down the road. I found it unprofessional that he used someone else`s vehicle who left it there for repair, to drive me to work. This should have been a sign that this man was not trustworthy. My husband dealt with the rest, received a quote from Chuck saying that my front brakes were worn out and they needed repair. He also said that my rear brakes were 15% away from being in the same condition as my front ones. He also added that I needed new tires (which I don`t, I just recently got a new set of 4). After discussing with my husband, we decided to not go with the almost $500 for the front and rear brakes and just do the front for $260. My husband is capable of fixing brakes however, to ensure that I got home safely, we decided that the rear could wait till I was home. I called Chuck at lunch time to see if my Jeep was ready to be picked up and confirm the amount for the brakes. He proceeded to tell me that it was going to be $280 dollars. I brought to his attention that him and my husband had talked and he quoted us for $260. He said yeah yeah, we did talk and yes it will be $260. Once I got there, he changed the price on me yet again, saying that it was going to be $270. At that point, I was frustrated and very confused on his changing story. I paid the $270 and made my way back to work. Once my husband was informed that he charged me $270 (the extra 10 dollars meant nothing to us, it was the purpose of his constant changing scamming story) that put us over the edge. I went back in for a refund of $12. When I went back in, I had to remind Chuck about 3 times who I was and what the refund was for, he was playing dumb. Once we were home, my husband decided that he was going to change my rear brakes since I only had 15% left on them. After taking the rear brakes out, my husband noticed I had OVER HALF of the rear brake pads left. When my husband talked to him today about our concerns with his dishonesty, he told us he never said that I had 15% left. Which he clearly did because he quoted us at almost $500 dollars and said that I needed the rear changed ASAP. He also included a free oil change the next time I came in on my receipt. However, he now is saying that the oil change was only if I got the front AND rear done. As you can see this man lives up to the stereotype of a dishonest mechanic. Goes against hisevery word! I HIGHLY SUGGEST YOU STAY AWAY FROM THIS PLACE! He takes advantage of people who do not know much about cars and individuals in a binding situation such as myself. CHUCK you are a scammer!

HonestGalReview / 5/2/2013

Stay away! Chuck the manager i...

Stay away! Chuck the manager is a dishonest manager! When I came to him I asked for a honest non overcharging mechanic and honest repair quotes. What did I get the opposite. We changed the front brakes with them for just under $300 which is over priced, but I understand the company has to make money that is not my issue. Chuck also told me that the rears had 15% left and you shouldn`t drive on them to much longer.... view more One week later I change them myself and the brakes have over half life left. Once again another story of a dishonest auto repair shop man. Chuck is the reason why I will never again go to someone i don`t know personally as they just want your money and recommend things you simply don`t need. Very sad businesses are run like this and try and take advantage of people who don`t know much about cars. Unfortunately for him I actually know cars. He Nice at first then denied he ever said 15% and became very rude and mouthy. He could have handled more professional, but choose not to. People beware please!!

HonestRvwforU / 5/2/2013

Wow! Now that`s a deal! I wa...

Wow! Now that`s a deal! I want to wish a happy Labor Day to the folks at the shop as they got me road-ready for the holiday weekend and luckily found a severe leak during their safety inspection. A previous shop had supposedly fixed it. Glad I got it fixed today instead of breaking down 200 miles from home on a Holiday and having to get towed back!! Thanks again and God Bless You!!!!!!!!

BirminghamChrisD / 8/32/2012

Absolutely superb service with...

Absolutely superb service with a smile! They get busy so I suggest dropping your car off in the morning if possible. I was up at the counter chatting with the manager for about an hour and what I noticed and was most impressed with was the high number of repeat, satisified customers that came in. That tells you a lot about a business.

KennethZ / 8/30/2012

Painless repair experience! G...

Painless repair experience! Great staff, great prices. I will highly recommend this place to my friends. Thank you for taking care of me and my wife!

firemanharris / 8/23/2012

Excellent Service!! FIVE STAR...

Excellent Service!! FIVE STARS!! I had my brakes done there and saved almost $100 compared to a couple shops down the road, and I got treated better as well. Some places talk down to women, but everything was shown to and explained to me beforehand with respect! And they are not "high pressure" like some places. I will return with my other car!

LolaJames / 8/17/2012