Quality Express Car Care Center / Ada, Michigan

Rating: ★★

Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

Address: 4359 Division Ave S, Ada

Postal code: 49548

Phone: (616) 249-7770

ASE Certified Technicians - ONLY THE BEST!

Full Service Auto Care Since 1997ASSOCIATIONASE Certified/NAPA Auto Care Center

Reviews:

Unorganized

I am writing this from their lobby. I dropped my car off 4.5 hours ago for an oil change and am still waiting. No one knew what the status was, oneam told me they forgot about it, and the guy in charge seems very frazzled and unsure of what is going on. No real sense of customer service and didn`t take ownership of the situation. Not to mention the waiting area said it was 94 degrees. Will not return.

lisa.hamacher.9 / 8/30/2013

DONT GO HERE!! i took my ca...

DONT GO HERE!! i took my car to this shop a while ago an they were terrible!worse service iv seen with this super loud annoying guy with a bad attitude! also i took my car in to get a few things fixed when i got it back after i paid i noticed they didnt fix everything i told them to an i still PAYED for it! ontop of this a couple days ago i brought my car back because it didnt run an they were the closest (h... view moread no choice) so i gave them another chance! and believe it or not these idiots told me they WOULDNT FIX MY CAR BECAUSE I LEFT A BAD REVIEW ON YAHOO...... so now im stuck with a broken car,and a $120 towing bill for a car that was never touched! WORSE SHOP I HAVE EVER GONE TOO!

robertPL91 / 12/20/2012

Great Service!

I`ve been having all of my vehicles repaired here since they opened. These mechanics do a great job. The prices are right and I`ve never had a problem. I stopped in there for squeaky brakes, thinking i may need them redone. Nope, brakes are good for a while yet, just an adjustment and they didn`t even charge me for it. Here, you deal directly with mechanic, not some guy dressed up answering the phone, pretending to k... view morenow what he`s talking about. They know their stuff, that`s what matters to me.I want it done right, I highly recommend them!! Thanks guys!! ~~~

pattiblakeslee / 5/6/2012

Rude and lousy service! Rude ...

Rude and lousy service! Rude and lousy service! The first problem I had with them was about a year ago. Took an SUV in for an alignment. When I picked it up, I was told that it was aligned, but he couldn`t align it and have the steering wheel centered. He also mentioned play in the steering gear. When I mentioned there was an adjustment for that, he said that it would cause memory steer. I later took the vehicle to ... view moreanother shop who aligned it properly, and adjusted the steering gear without any problems. Recently I had a leaky tire. Even with this previous problem, I took it there to have it repaired. It was just a leaky tire. What could go wrong? Before even spraying the tire, he looked at the sidewall and said that it had dry rot, and would need to be replaced. He just happened to have a tire like it, although a slightly different size that he could sell to me. I told him that I recently had the tires inspected, that they were fine and to check for a larger leak, as air seeping through the sidewall would not go flat overnight. He refused. I asked for the tire back, and that I would take it elsewhere to have it fixed. He got angry, carried the tire out next to the car, and threw it on the ground. I took the tire to the shop where I buy my tires, who checked it, and sealed the leak around the aluminum rim. They said the tire was just fine, and all tires will develop small cracks over time. (I`ve found some places are telling people that tires need to replaced unnecessarily due to small cracks in the sidewall, or tread valley. Educate yourself here. http://www.tirerack.com/tires/tiretech/techpage.jsp?techid=30 ) I went back to talk to the manager about the problem, and to explain that the cracks do not necessarily dictate replacement. He ignored me at first, and then finally yelled: "Can`t you see that I`m working on a car here?" When I told him that it would just take a couple of minutes for him to listen to me, part of his response was: "If you`re here to complain that we didn`t fix your tire, I don`t care!" Go there at your own risk.

Landru / 1/2/2012