Needham Collision Inc. / Waltham, Massachusetts

Rating: ★★★★

16 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Detailing

Address: 20 Clyde St, Waltham

Postal code: 2492

Phone: (781) 433-0004

Commitment to excellence.

At Needham Collision, Inc. we combine decades of experience with the latest technology to provide you with the best in automotive maintenance and repair.? Our commitment to excellence ensures the highest quality workmanship available in the industry. Our professional and personalized service will instill a sense of great confidence in each and every one of our customers. For all your auto body repair and maintenance needs, trust Needham Collision, Inc. We understand automotive work can be stressful, especially if you have been in an accident. Rest assured our team will get you back on the road as fast as possible, with your vehicle as good as new. In the meantime, we have car rental services on site including complimentary pick-up and drop-off so your life barely skips a beat.

Categories:

Automobile Body Repairing & Painting, Automobile Detailing, Auto Repair & Service, Automobile Restoration-Antique & Classic, Truck Service & Repair

Payment:

debit, check, cash, all major credit cards, insurance

Services/Product offered:

Paint workFrame workWheel Mounting/BalancingWheel AlignmentPaintlessPrintless Dent RemovalGlass ReplacementDetailingOEM replacement partsTowing

Open hours:

Mon - Fri 7:00 am - 5:00 pmSat - Sun Closed

Amenities:

Waiting room with coffee, tea, and water. ? We offer complimentary pick up and drop off to local customers.

Languages:

English, Italian

Reviews:

I took my car here after someone side swiped me in a parking lot. They were very professional and took care of all the arrangements with my insurance and rental car. I would definitely recommend them to my friends and family. My car look GREAT!!

SusanM54 / 5/20/2013

Bad service

I went to Needham collision once in the past and they were good for pricing, but this time my crash went on insurance. The car has been in the shop for 3 weeks now. Last weekend I called and they told me my car would be ready mid-early next week. Tuesday comes a long and no call, so I call back and they say mid-late afternoon on Thursday. It`s now Thursday and they said my car won`t be ready until tomorrow. I planned... view more my week around having my car when they told me I could but they weren`t accurate

dylani1 / 4/26/2012

HIGHLY RECOMMENDED!

WORK GREAT WITH ME AND INSURANCE. EVEN DID EXTRA WORK WITHOUT CHARGE. HIGHLY RECOMMENDED...WOUDN`T TAKE MY TRUCK ANYWHERE ELSE AND THIS IS THE 3RD TIME.

BRICKKI / 1/26/2010

The Best Around

I have been a customer at Needham Collision for 8 years. Since the beginning they have always taken care of everything from the insurance to the fixing of my car. The owner and his wife were so accomodating and pleasant. They have always been kind and understanding of my situation. I would also like to add that I have never been in such a clean body shop. The person from 3/08 was probably having a bad day. It should ... view morehave been a clue when he saw the amount of cars that were being repaired.Needham Collision is a wonderful place to do business with in a situation that can not be pleasant. Kudos to Gino, his wife and their employees!!!

tnigrl / 11/13/2009

MOBILE DENT REMOVAL WIZARD

We considered the best in the auto business due to our expertise with handling difficult (pdr) dents that other Boston area dent wizard companies would not touch. As a small PDR company, we provide personalized service with special attention to every customer and to each job.

toresas777 / 5/21/2009

This is the best Body Shop around. This I know from personal experience and the many referrals given over the years. The gentleman that posted in 3/08 is obvioulsy frustrated with the insurance process and is completely unaware of how it works. You get two tows with every collision and if you wanted to move your car you had every opportunity to. Gino can certainley give you an estimate but the insurance company has... view more the final word on what will be repaired and what is prior damage and they (the company) can tell the difference. You should have been speaking to your insurance agent and they should have been helping you resolve your issues with the company. Insurance can be mind numbing, I know as I have been doing it for over 25 years. But I also know that Needham Collision cannot be matched for their knowlege, claim service, repairs etc. I have had clients call and Thank me for referring them to Needham Collision and they themselves have given referrals. In addition Needham Collision is so highly thought of that he is on many, many company preferred shop listes. So I guess the gentleman that posted in 3/08 just proves you can`t please everyone. But I really feel your issue, if there really is one, is with the insurance company.

barndog1 / 8/31/2008

Greedy for your money and worst customer service

Circumstances forced me to take my car to Needham Collision at Needham, MA after an accident. Gino, owner, was very nice(pretended to be nice - in hindsight) and promised that all problems will be taken care off and the car will be restored to it`s original state.
Problems surfaced first when I called in after a day`s time to ask about any supplementary repairs. Instead of telling me about the state of the car and... view more other additional repairs, he told me that he`d ordered the parts for repair (without my permission - I had not written or given verbal permission for repairing the car - only asked him to give me a supplement). When I then asked him about bent parts I saw in the undercarriage, he then said that he didn`t have time to put the car up, open it and check it out, and that he needed a couple of more days time. Then, my question was how can he go on to order parts without checking all possible repairs. He replied saying he`s been in the business for 30 years and knows what he`s talking about. I had to leave it with him for lack of time because of insurance company`s rental coverage days limit.

10 days later, when I go to pick up the car, the paint job was bad, it caused the car to stink for more than a month after the accident. Two sounds kept coming from the damaged areas and the car reacted very badly on the road. When I took it back, I was told that these issues existed prior to the accident and nothing can be done about it. Unless, I pay for it and have it fixed.

I was not at fault and the other person`s insurance paid more than 3k for all repairs, so money was never an issue for any repairs that were needed. But my guess is that he didn`t bill the insurance guys, cos those repairs would have exceeded the blue book value of the car and my car would have been totaled, in which case he would not make any money.
He didn`t give me a clue of what`s happening for the 10 days of repair and then washed his hands of the two issues, leaving me high and dry

newenglandzone / 3/5/2008