Cinderella Carriage Co / Sherborn, Massachusetts

Rating: ★

Auto Repair & Service

Address: 47 Smith Pl, Sherborn

Postal code: 2138

Phone: (617) 876-1781

We`re your American Car Care Center dealer

We have the latest in diagnostic software for the brands we specialize in, although we also service all makes and models. Our professional technicians have over 30 years of combined experience and the automotive diagnosis and repair field, and they will stop at nothing to assure that every customer of ours is pleased with their experience here. Honesty, integrity, and customer satisfaction are the pillars of our business, and the reason for our continued commitment to our customers.

Categories:

Auto Repair & Service

Neighborhoods:

Cambridge Highlands

Open hours:

No info

Reviews:

Avoid it!

I`ve been to Cinderella Carriage twice. First time was fine, but my second (and last) visit was awful. I dropped off my car because the engine light came on and it was handling rough. After an evaluation, Cinderella called to tell me that the repairs would be $2700 for a new turbo-- too pricey for me to justify given the car`s age, so I told them not to do the repairs as I`d buy a new car.

When I picked up... view more the car, the bill was higher than what I`d been quoted: they`d done an oil change before determining that I needed a new turbo. I wasn`t pleased, as I hadn`t requested an oil change and wasn`t due for one. They said it was part of diagnostics and since i don`t know a lot about cars, I decided to take their word for it, although I found it a bit misleading of them.

2 minutes into my drive, I realized that my car was barely drivable. It was handling far worse than it had when I`d dropped it off, and I couldn`t accelerate. I was almost in an accident since I was forced to drive at a very low speed and couldn`t get out of anyone`s way. Before I could pull over, my car died.

I called Cinderella back. The manager told me that after I`d left, the mechanic came in and said that my car was in ""horrible shape."" I was livid. I explained that I easily could have been injured given that I had barely any control over my car, and that I certainly wouldn`t have tried to drive if they`d told me that my car was in such ""horrible"" shape. I couldn`t believe that they`d let me get in a car that was unsafe and told them that their appalling lack of communication with their own mechanics was unacceptable.

Ultimately, they gave me a full refund and I appreciated that, but I had to fight for it. They apologized for the ""inconvenience,"" which I found insulting...they put my safety in danger, and called it a mere ""inconvenience?"" They may be knowledgeable about Volvos, but they have much to learn about communication with their mechanics and customers.

mezzogal / 9/11/2008