Cape Auto Body Service & Sales / Plymouth, Massachusetts

Rating: ★

61 years in Business

Auto Repair & Service, Used Car Dealers, Automobile Inspection Stations & Services

Address: 53 Samoset Street, Plymouth

Postal code: 2360

Phone: (508) 746-0330

Shop Online, Find Store Locations, Service & More!

Your Northampton NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Categories:

Automobile Inspection Stations & Services, Auto Oil & Lube, Auto Repair & Service, Used Car Dealers, Auto Transmission

Payment:

master card, visa, amex, discover, check, travelers checks

Services/Product offered:

Sales
Wheel Alignment

Open hours:

Mon - Fri Closed

Extra phones:

(508) 746-0333

Reviews:

DON`T BRING YOUR CAR HERE!!! ...

DON`T BRING YOUR CAR HERE!!! On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told m... view moree my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8?ˆ? drive ratchet. When I needed to remove the ?ˆ?only two plugs?ˆ? Cape Auto replaced, I needed to use my 1/2?ˆ? drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I`ve visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic`s shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the ?ˆ?only two?ˆ? spark plugs they claimed to have touched??? At this point, I am going to have to remove the cylinder head for this bank of cylinders and make the repair myself. This repair is going to cost way more then the original service done by this company. I`m not sure what has changed with this company...but I would never use them again nor recommend anyone to bring their vehicle there.

Chief_Engineer / 12/2/2012

DON`T GO TO CAPE AUTO IN PLYMO...

DON`T GO TO CAPE AUTO IN PLYMOUTH. DAVE GALLERANI, OWNER, DIDN&quot;T HAVE THE NERVE TO SPEAK TO ME MYSELF ON THE PHONE WHEN ONE OF HIS MECHANICS PUT A SERPENTINE BELT ON MY CAR TOO TIGHTLY. IT SQUEAKED, SNAPPED AND KILLED THE ALTERNATOR WITHIN TWO DAYS OF THEM &quot;FIXING MY PROBLEM.&quot; NICE FIXING JOB! IT COST ME $400 TO REPAIR WHAT THEY SCREWED UP. I TOOK THE CAR TO MY NORMAL MECHANIC AFTER TH... view moreAT, WHICH I WASN`T ABLE TO DO ORIGINALLY DUE TO CIRCUMSTANCES I WON`T GET INTO HERE. GALLERANI`S WEBSITE SAYS &quot;BECAUSE YOU DRIVE HOME OUR REPUTATION.&quot; WHAT A JOKE. THEY ONLY CARE ABOUT THAT IF YOU`RE WILLING TO SMILE AS THEY SCREW YOU OVER. IF YOU QUESTION THEIR HANDIWORK, AS I DID, YOU GET TO SPEAK TO &quot;MR. GALLERANI`S REPRESENTATIVE,&quot; WHICH WAS OBVIOUSLY CODE FOR HIS LAWYER. HE DIDN`T HAVE THE NERVE TO TALK TO ME HIMSELF. WHEN HE FINALLY DID, AFTER ME HOUNDING HIM WITH PHONE CALLS AND EMAILS, HE TOLD ME THAT IF MY MECHANIC WAS WILLING TO CALL CAPE AUTO SAY IT WAS THEIR FAULT THEN MAYBE WE COULD TALK ABOUT A REFUND. UNFORTUNATELY MY MECHANIC DIDN`T WANT TO GET INVOLVED, WHICH REALLY SUCKED BECAUSE THAT LEFT ME HANGING HIGH AND DRY. GALLERANI WAS RUDE WHEN HE FOUND THAT OUT (EVEN MORE RUDE THAN HE STARTED OFF THAT IS) BECAUSE HE KNEW HE HAD ME STUCK. I WOULD HIGHLY RECOMMEND PEOPLE STAY AWAY FROM CAPE AUTO- THEY ONLY TAKE RESPONSIBILITY FOR JOBS WELL DONE AND TURN THEIR BACKS ON THOSE WHOM THEY HAVE COST UNNECESSARILY LARGE AMOUNTS OF MONEY.

CAPEAUTOBITES / 11/11/2011