Car Craft Collision Repair / Norton, Massachusetts

Rating: ★★★

29 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 310 Bedford St, Norton

Postal code: 2351

Phone: (781) 878-3357

We do things no other auto repair will do for you!

* Outstanding auto body repair and refinishing * Handle all Insurance company paperwork

Categories:

Automobile Body Repairing & Painting, Auto Repair & Service

Open hours:

Mon - Fri 7:00 am - 5:00 pmSat 9:00 am - 1:00 pm

Reviews:

Great Service!

Prompt & professional service. Great work. My car looks beautiful. Unfortunately this is the second time my car was hit from behind while I was at a full stop. The service and workmanship is consistantly great. Thank you Car Craft for making this process so easy for me.

rita234567 / 6/18/2010

WARNING!

Please, save yourself and get your car far away from Car Craft. Immediately. A company that claims customer satisfaction commitment "to the core" is actually only committed to false advertising to the extreme. Bringing my vehicle there has been nothing but one huge mistake. From the day I dropped it off, a Wednesday, to the first time they contacted me (the following Monday, even though I was told I would be con... view moretacted within one day) to a month later when I got my car back... it was pure torture. $1200 - 1500 they quoted me. Okay, I said. $2,700 they charged me. Thanks? The website claims they keep you informed, however they never cared to inform me of anything. After saying that it would take a week, I called them after ten days. Tomorrow, they said, promising a call by one o`clock. I called them the next day at five, reminding them they owed me a call. "Oh right," I was told "today was just a crazy day..." was their nonchalant answer. I told them I just want to know if my car was ready. Nope. Tomorrow, they said (again.) Fine. I will see you then. Finally, my car was ready, and they chose this day to tell me they do not take credit cards. Hmmph. Thankyouverymuch for the fair warning. Think about it. Aren`t car repairs one of the main things people need credit cards for? What reputable company would not take credit cards? I was stuck with no options, and have never experienced less appreciative, less helpful people in my life. I called to talk options, and was given the owners phone number (in Braintree). I called to speak with him, and was told I could not by his office assistant. I was told by the original office assistant (Abington) to speak to the owner again. I told her I was not being allowed to speak with him. This game continued for a little while until the assistant (I never was allowed access to the owner) told me they would only take cash (not even a check) from me. Everyone has $2,700 in cash lying around these days, right? Wrong. And who feels comfortable handing over $2,700 in cash to a company that has done nothing but screw them? I was never informed of their payment policy the whole month my car was there? Unprofessional. Overall, the whole experience was deplorable. It is a shame to think of a company taking full advantage of their customer in so many ways, and then claiming to be unbeatable in customer satisfaction. So please do not read the website. If they were honest, it would read: "Your business means nothing to us, which is why your satisfaction is not even a thought in our minds. We do not understand the inconvenience of being without your vehicle. We not only pledge to take as long as humanly possible to do the work, but also to lie about when it will be ready, and never initiate contact to keep you informed on its status. We will rip you off and treat you with disdain the whole time!" Do yourself a favor: drive away. Fast.

Cara1310 / 7/16/2009