Baystate Ford / Norton, Massachusetts

Rating: ★★★★

3 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 703 Washington St, Norton

Postal code: 2375

Phone: (781) 344-3500

Your One Stop Shop for Tires and All Automotive Service & Repairs.

Kellys Tire Mart Brake & Muffler Center services Domestic & Foreign Cars, trucks & Motor homes (RV`s). We provide wheel balancing, tire repair, front end alignment shocks, struts & cv joints. We also do exhaust repairs also custom exhausts and catalytic converter repairs. We have cooper tires and also Goodyear tires. We are open Monday thru Friday 8am to 6pm and Saturday 8am to 3pm. Customers Served Residential, Commercial, Industrial

Categories:

New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Automobile Accessories, Wholesale Used Car Dealers, Auto Repair & Service, New Truck Dealers, Used Truck Dealers, Automobile Leasing

Payment:

discover, master card, visa

Services/Product offered:

* New Car Dealer
* New Truck Dealer
* Used Car Dealer
* Used Truck Dealer
* Auto Repairs on all Types of Vehicles
* Ford Dealership
* Car Dealership
* Truck Dealership

Our ASE Certified Tech can work on all Makes & Models, foreign and domestic.

Open hours:

Mon 9:00 AM to 9:00 PMTue 9:00 AM to 9:00 PMWed 9:00 AM to 9:00 PMThu 9:00 AM to 9:00 PMFri 9:00 AM to 6:00 PMSat 9:00 AM to 5:00 PMSun 11:00 AM to 5:00 PM

Brands:

Ford, If you are looking to buy a new or used vehicle and need financing, Baystate Ford is the dealer for you. Our finance team can assist you with securing affordable options on any new:

* Ford Crown Victoria
* Edge
* Escape
* Escape Hybrid
* E-Series
* Expedition
* Expedition EL
* Explorer
* Explorer SportTrac
* F-150
* Five Hundred
* Focus
* Freestar
* Freestyle
* Fusion
* Mustang
* Ranger
* Shelby Cobra GT500
* Super Duty
* Hybrids on Our Lot

Extra phones:

(508) 238-1598

Reviews:

Editorial review from Citysearch

HORRIBLE, DISHONEST, FALSE ADVERTISING, ILLEGAL SALES PRACTICE. Spoke with Greg, Brett and Leo for 1 week prior to driving the 3 hours to BAYSTATE FORD in Easton, MA to purchase their advertised used vehicle.
My husband is a disabled veteran, and I have a traumatic brain injury.
Greg reduced the trade-in price for our vehicle by aprox. $3,000 after we arrived. We had disclosed all information pertaining to our ... view more2011 Subaru Outback prior to our arrival, and were given a range of price. We were told their used truck we ended up purchasing from BAYSTATE FORD was FULLY SERVICED, and SAFETY INSPECTION PASSED. We were told all their vehicles have a 60 day warranty, this is printed on their website. The truck we purchased was delivered 5 days later to our home, as it was not ready while we were at the dealership. I drove it 20 minutes, and it broke down, being rendered undrivable.
It had to be left at our local repair shop. We had our own safety inspection performed, only to find the truck needed extensive front end suspension repair, the power steering radiator reservior was completely empty, rusted and leaking everywhere - completely visable at eye level. If a safety inspection, and full servicing had indeed been performed by BAYSTATE FORD, this would have been easily seen, as stated by our mechanic. BAYSTATE FORD refused to honor their warranty, and refused to pay for the needed repairs after the inital phone call. After numerous discussions, with each phone call being passed on to the next saleperson, BAYSTATE tried to manipulate us to pay the $2800 repair bill, minus a $500. credit they would offer. On the next phone call, a $500 discount on their $3200 extended warranty policy was offered, as long as we paid for the repair bill, minus the $500. We had been told previously we could only purchase their extended warranty program at the time of the sale, 5 days prior. WHY OFFERED NOW? We mentioned the Attorney General`s Office, the D.M.V Dealer and Repair Complaint Division, The Massachusetts Lemon Law, and the Department of Consumer Protection Department of MA, The Better Business Bureau and BAYSTATE`S own written warranty only required the buyer to pay $100 deductible in the event of repairs. They then agreed to pay the bill. Now, BAYSTATE will not pay for the Enterprise car rental we were forced to take on during the repairs for 5 days, as they originally agreed to do, when we first reported the truck broken. Enterprise even ackowledged BAYSTATE has a charge account with them. We were passed from Greg Sargent, to Leo Stern, to Bill Capese with each conversation, NONE taking reponsibility, all making excuses and arguing, NONE returning any phone calls. We have filed complaints with all the govenment agencies listed above, filed suit, and have notified corporate headquaters of their illegal activity, false advertising, and unprofessional sales staff. DO NOT BUY FROM THIS DEALERSHIP. IT IS AS BAD AS IT GETS. The BBB of MA. has 13 complaints registered against this dealership already - please take note of this!

stacym795859011 / 6/26/2012

SLOW and misleading

I bought a vehicle 12 days ago and I still have not received it. The dealership did not submit title paperwork until 6 days after the purchase date. When I call all I get are excuses. I could have driven to the DMV, filed all necessary paperwork and paid all fees and been back to the dealer within 1 day. This is ridiculous and completely unacceptable! If I had known it would take this long I would not have purch... view moreased the vehicle. Stop making excuses and take action Baystate Ford!

claxb4 / 9/21/2011

No pressure what so ever

I recently purchased a F150 from Baystate Ford. My salesperson, Jeff, I don`t remember his last name, was awesome! There was no pressure what so ever and he even talked me out of a vehicle because he didnt think I needed it. I originally went in to buy and F250 but after talking with Jeff we decided that there really wasn`t any reason to spend the extra cash....is this guy a salesperson? I don`t think so! I`m very ha... view moreppy with my truck and highly recommend calling this company and talking to Jeff.

tara mulroy / 3/32/2011

No pressure at all

About 2 weeks before I bought my car, I had stopped by Baystate to have a look around and test drive a few cars. When I meet Kevin, I explained my intent and the type of car I was looking for, and without any pressure at all, he showed to a few cars that we thought fit my needs and let me take them out for a test drive.After deciding to go with a Ford vehicle, I went back to Baystate because of the great service I go... view moret and met Gerry who patiently listened to all of my concerns and answered everything to the best of his knowledge, and if he didn`t know where I could go for the answers. When I had decided on a car, Gerry worked with me on the price and never once did I feel shortened on the price.I would recommend both of them to anyone!

alisa moran / 3/30/2011

Quick and painless buy

I asked Kevin to make my car buying experience as quick and painless as possible. We were able to reach an agreement in 15 minutes. There was no going back and forth between him and the numbers guy. The longest part of my visit was the paperwork. I would not only recommend this dealership, but go see Kevin, he is a great guy!

nicholls polaski / 3/29/2011

will definitely be returning

The minute I walked in the door I was greeted and introduced to the salesman that would be helping me. I told him what I was looking for and what I wanted to spend. And after a couple of test drives and me being very stubborn, Kevin showed me just what I needed and love!! Not at one minute did I feel like I was dealing with a car salesman, but more like a friend. I would highly recommend Bay State Ford and Kevin Hega... view morerty. I will definitely be returning there in the future to purchase my next vehicle!!

ShakitaD025 / 3/23/2011

Got me excatly what i was looking for

Buying my car here was the best choice i have made! Everyone around was so friendly, and not once did i feel like they were pushy. They helped me get the deal i had been looking for, that no other dealership would offer.

Clinton Rivers / 3/17/2011

Very pleased with the entire process

I was pleased with the entire process. Everything went very quickly and smoothly.The salesman was right on the ball after I sent in an email request on the vehicle I was looking at and then he took all my necessary information to get the ball rolling on getting me financed for the vehicle I was inquiring about.The finance people were very quick on the approval process and all the necessary paperwork was done very qui... view moreckly and efficiently. Within a very short period of time I was approved and driving off my very new Mustang. :)Bottom line; this is the only place I would purchase a car going forward.

Lara126 / 3/10/2011

Best experiance

This is the best dealership to deal with I bought a new Edge from them a few months ago and the experience was very pleasant. The sales staff and finance department were vey easy to deal with. I recommended this dealership to everyone.

guest1219 / 2/29/2011

Great Deal!

I went to Baystate Ford thinking I had found the deal of a lifetime, an 09 Ford Focus for just under 9k. I saw in their ad that it required 3500 down, which was about what i was planning. The salesman I dealt with explained that you need to add the 3500 down to the asking price, and that alot of other places do it too. I didn`t really believe what he was saying, but I unhappily agreed to still look at the car. It was... view more in great condition and I really did like it. Although it was more than I was looking to pay, I was told they could help me on my payments and interest rate, again ok sure. I left to look at a few other cars that were similar in price but didn`t have to add 3500 to...or so i thought. Even though one place didn`t have anything in their ad about it, they told me i was to add 6500 to their 7500 Focus, PASS! The other focus i looked at had an accident on the car fax (which they refused to show me at first and tried to only give me an ""Autocheck"" that didn`t show any accident. I don`t if it is phony or just not thorough, but don`t trust autocheck) and didn`t sound right while I was driving. I went back to my computer and looked at a few other websites and the one at Baystate was actually a pretty good deal. It was actually almost 800 less than what edmunds says I should have paid. Long story short, I went back to Baystate and drove their focus. It drove perfect and was super nice. I said I would try to work with their price because it was pretty good, if they could really help me on my payments. They even got me a better rate than my bank could and got my payments to 195 a month which is why I wanted a 9k car originally. Even though you have to add 3500 to the price, it was completely worth it. Their car was so much nicer than all of the other ones out there.

micahosden / 1/28/2011