Firestone Complete Auto Care / North Quincy, Massachusetts

Rating: ★★

Auto Repair & Service, Tire Dealers

Address: 2 School St, North-Quincy

Postal code: 2169

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

Will continue to use - honest people.

I bring my wife`s car here for oil changes, overall inspections, and tires. Adrian that works there is as honest of a mechanic/service person as I`ve met, and I recommend all my friends and others to go in for great deals & good honest work.

They stayed late for us to service her car before a big trip we were taking...we will continue to use them.

ToThePoint / 6/14/2011

I`ve been going to Firestone i...

I`ve been going to Firestone in Quincy at 2 School street for years and always have had an unbelievable experience.The staff is the best and the wait time is next to nothing.I would like to express my thanks to Josh and the staff personally for their attentive and professional service...Thanks again Josh....silver Chevy (with the compromising ignition)

chevy5450 / 4/16/2011

Suspicious Repairs

The service is slow. Three hours for a tire change. On two (2) occasions in a one year period they offered to repair damage that they found on my car. The odds against having the particular type of damage that they found happening more than once are astronomical. Draw your own conclusions.

RationalOne / 11/15/2010

Worst Experience ever

I went in for an oil change and tire rotations but guess what they did they wore out my brakes. I drove everyday with my car fine but i knew i had some life left on my brake pads so after the oil change adn tire rotation. they gave me an estimate to get my brakes done and filtering and everything for 700 dollars when i got everything done under 200 dollars. So while i was driving my brake pad stopped working so i ... view morecouldn`t brake when i drove there it was fine when i drove it out for at least a mile my brakes were gone. They totally messed my brakes up and did something to it. Don;t ever bring your car to them they will mess it up

david124 / 11/23/2009

Worst Experience With Mechanics in My Life

I went in to Firestone on Friday to get my lower ball joint and CV axle replaced. After hearing the price of 550 I was skeptical but agreed as I was tired of the clunking noise. Then TJ, the person who I spoke with, told me ""Here`s what I`m going to do for you."" I`ll inspect the car and make sure that this is the work that needs to be done, because you never know, this may not be correct."" I`m thinking yea sure w... view morehy not. So I get the quote, Sign off, and get picked up because it was 6 and they close at 7, not enough time to do the front end work.
I get a call at 9 in the morning with an urgent message to call TJ immediately to discuss additional parts and problems with the car. He listed off an arsenal of issues which brought the car over 1100 dollars. With my morning now riddled with auto-dispair, I called him back and discussed the problems eventually deciding to wait on the additional work. He said he would let me do my own oil change to save 10 dollars. wow gee gosh thanks Mr. that should lighten the load.

I waited for a call telling me my car was ready but it didn`t come. I decided to call around noon and they said it had been all set since 10. No call? awseome!!

I hitched a ride to Firestone and walked inside to grab the keys, pay, and bounce. But what`s this?!?! the cost is only 43 dollars? Why? Oh..you didn`t do the work I originally asked you to do besides the oil change and inspection that cost 20 dollars. Which, by the way, was never mentioned to me the previous day.

I walked out dumbfounded that nothing was finished but an oil change and inspection that I never really asked for but was conned into getting(watch out for TJ). I was upset I wasted a day on this company, yet happy that I didn`t waste my money on them.

I can`t blame the workers here, but the company has some major flaws. The communication breakdown was at the heart of my complaint, but the fact that Firestone mechanics are bound by the numbers on their computers and there is no leniency or bargaining. Drivers Beware!

blueyestudios / 3/7/2009

Best mechanics

I went there because I had a funny noise comming from the front tires. It was my brakes that were almost nothing. Which i had gone to Sullivan and they had only fixed months prior I had the nicest mechanic Nick work on my car he was honest and told me exactly what was wrong with my car he wasreally straight foward he told me if i had any more problems just call and Chris the manager was also a really nice guy I woul... view mored recommend this place anytime and i only went to threw that one mechanic and can only recomend him but seeing the boss makes me think they are possibly that great

Sendy74 / 1/16/2009

Can`t be trusted!

We originally took our 2004 Saturn Ion to Firestone for a tire replacement because Firestone tires were on the car when we bought it. I called them because the car was making a ringing noise that sounded like it was coming from the front wheels. The technician on the phone acted like I should bring the car immediately because the sound ""didn`t sound good.""

After three hours, they diagnosed the problem as two... view more things: the brakes were 95% gone and the ""front right bearing"" was ?loose.? I let them fix the brakes but called Saturn about the bearing. Saturn said that if the bearing was actually in need of repair it would be covered under the warranty. The technician at Firestone, though, made it sound like the supposedly loose bearing was urgent and asked me how much highway driving I did because ""I don`t want you out there on the highway at high speeds with a loose bearing.""

Well... The bearing is fine. According to Saturn it is worn but not ""loose"" and is certainly not a safety issue. I asked the Saturn tech if this was something that could need to be replaced in a few months and he said he`s only seen a few of these EVER need to be replaced on the Ions.

When I called Firestone to complain, Chris, one of the managers, offered to ""visually inspect"" the bearing himself. But there`s nothing to ?visually inspect? since this problem is only diagnosed by the sound it makes and the handling of the car.

Long story short- Firestone tried to take me for about $300! The technician who tried to SCARE me into an unnecessary $300 repair was ?nice? but was lying through his teeth! I also paid them about $30 more for the brake job they did than what the dealership would have charged. They do have a price match guarantee so I`ll be going back to get my money but that`s the last time I will step foot in a Firestone!

P.S. The one in Braintree tried to sell me $400 worth of tires I didn`t need when I had about 20,000 miles left on the ones on the car.

Cherisa / 5/28/2008