Brown`s Auto Repair / Newton Lower Falls, Massachusetts

Rating: ★★★

Auto Repair & Service

Address: 35 Lincoln St, Newton-Lower-Falls

Postal code: 1867

Phone: (781) 944-7117

I don`t write reviews but I completely agree with the previous reviewer and want Brown`s to have as many stars as possible. We moved to Reading 3 yrs ago and first went to Brown`s upon recommendation. I also wouldn`t go anywhere else. At this point I feel I know them so well I just drop my car off in the morning, talk to them during the day, pick up my car on the way home and leave him a check in the drop box. ... view moreKevin is extremely knowledgeable and honest and I`ve never felt like I was getting ripped off. We take a long trip to Myrtle Beach every summer and always bring our van in with the request: Get it ready for the long trip. Year after year he`s come back with recommendations ranging from, All you need is an oil change -to- If this was my family in the car I`d want 4 new tires before making this trip. Even when we had to replace the tires for last year`s trip, I compared his tire prices to those at Wal-mart and the difference was negligible. One of his guys even talked me out of more expensive tires saying from his experience he sees no difference between option 1 and option 2, the more expensive tires aren`t worth it - just go with these and you`ll be fine in the summer and the winter. I was looking at buying a used car from a family member and called to get his opinion - he said: Don`t do it - I hate those cars [they`re not reliable] and parts will be expensive to replace. My husband hit a curb once and we needed some axle work done. Kevin went to a junk yard upon our request and found used parts in order to save us money. Kevin and his guys are awesome - I highly recommend taking your car there and getting to know them.

larasg / 6/12/2013

Saw the previous review and had to respond. I`ve been taking my car to Brown`s since I moved to Reading six years ago and based on my dealings with Mr. Brown I must say, I`m very skeptical of the claim that he would rip off ANYONE, much less his 87 year old handicapped next door neighbor. Of course, I`m also skeptical that an 87 year old woman would choose the screen name "cheech", but that`s another sto... view morery. As I said, I started taking my car to Brown`s when I moved to Reading six years ago, based on the recommendation of my wife, who has been taking her cars there ever since she started driving. I can honestly say that I have never had a bad experience, nor have I ever had cause to question Mr. Brown`s honesty. In fact, there`ve been many instances where I`ve brought my car in thinking there was something terribly wrong with it and prepared to cough up a lot of money, only to have Mr. Brown find something very minor that cost $50 or $100 to fix. To me, the only thing that rang true in cheech`s review is that Mr. Brown is very good about trying to talk you out of expensive repairs if he doesn`t think it`s worth it. To me that`s a good thing. As I was saying, after taking my car to Brown`s for the past six years I wouldn`t think of taking it anywhere else.

arthurjackson / 3/13/2011

HE GAVE AN ESTIMATE FOR A WATER PUMP FOR $500 (WHICH WAS HIGH TO BEGIN WITH) AND SAID DO YOU REALLY WANT TO PUT THIS MUCH MONEY IN SUCH AN OLD VAN? I SAID TO FIX IT BECAUSE IT HAS HANDICAPPED EQUIPMENT IN IT FOR MY WHEELCHAIR. TODAY I GOT MY VAN BACK WITH A BILL FOR $850. HE PUT A ""NEW"" RADIATOR HOSES CLAMPS ECT. PLUS A 10 FT TRANSMISSION LINE IT DIDN`T NEED. I AM AN 87 YEAR OLD HANDICAPPED WOMAN ON SOCI... view moreAL SECURITY, (HE KNOWS THIS , HE IS MY NEXT DOOR NEIGHBOR) WE ONLY USE THE VAN FOR MEDICAL APPOINTMENTS, MY DAUGHTER DRIVES ME. I FEEL HE SHOULD HAVE LET ME KNOW ABOUT THE OTHER REPAIRS WHEN HE CALLED TO TELL ME ABOUT THE $500 WATER PUMP. MAYBE HE BROKE THE RADIATOR AND TRANSMISSION LINE TAKING OUT THE WATER PUMP!

cheech54 / 8/24/2007

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