Prime Toyota / Jamaica Plain, Massachusetts

Rating: ★

8 years in Business

New Car Dealers

Address: 1575 Vfw Pkwy, Jamaica-Plain

Postal code: 2132

Phone: (617) 469-7111

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

New Car Dealers

Neighborhoods:

Upper Washington / Spring Street

Open hours:

Wed - Fri 1:00 am - 8:00 amSat 9:00 pm - 9:00 am

Reviews:

AWFUL experience...go elsewhere!

I`ll try to make a long frustrating story shorter. I spent a week researching Vehix and Autotrader and found a Toyota Camry at Prime Toyota/Honda in West Roxbury that fit what I was looking for. I called the night before to inquire if available, WP(name withheld to protect incompetence) said `yes` at 8:30pm (dealer closes @ 9pm). I called the morning I was to go see the car, S. &amp; DS (name withheld for same ... view morereason) both said car was still available. I packed the family up to make the 1 1/2 hr drive (morning traffic) and 15minutes before arriving, D.S. calls to say the car was sold the night before (your draw your own conclusion). 2 hours of my morning wasted. A.C. called to try to make ammends by insisting that he had other cars and that they would drive the care TO MY HOUSE for me to look at (sounds impressive). A.C. called me with a car that he said that was equal to the other (car was $900 more with less options). I told A.C. that if they would match the price of the other car then I would love to see and consider purchasing after test driving. He said he would get `right back to me`. An hour later, I called to ask if the price could be matched. A.C. said &quot;I busy right now, I`ll call you in a couple of minutes.&quot; At this point I have wasted half a day trying to get this done. I called A.C. back 40 minutes later to say that we had plans at 3pm and that there was no way the car could get to me in time to test drive so I`m cutting my loss of time and told him not to call me back. Now the cherry on the cake. THREE MINUTES LATER! I get a call back from A.C. telling me he just listened to my message and that he had been busy with a showroom full of customers. (You see up to this point, I thought I was a customer of A.C.`s but I didn`t realize my mistake until then. It amazed me that A.C. couldn`t call me back in the time frame that he specified, but all it took was for me to leave a voicemail and I got him to call me in three minutes! Amazing! I wonder which cherished customer he told to wait a couple of minutes while he called me back!). Well all A.C. wanted to do was make excuses for why things hadn`t progressed due to him being busy. My day stareted at 8am, loading up the family to see our potentially new family car. My Prime Toyota nightmare ended at 1:48pm with me hanging up on A.C. due to him not treating as a customer but rather as an intrusion on his time to help customers who were at the dealership intead of those that he was in the middle of helping. Maybe my experience was an isolated case. But I felt it was worth warning people of it because I`m sure it wasn`t the first time and probably won`t be the last time that the communication and efficiency at Prime Toyota in West Roxbury was subpar. Thank you for your time in reading this review.

meetings22 / 7/31/2008