Ballard Street Auto / Jamaica Plain, Massachusetts

Rating: ★★★

10 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 119 Ballard St, Jamaica-Plain

Postal code: 1906

Phone: (781) 231-7000

New Car Dealers, Used Car Dealers, Auto Repair & Service

Mon - Sat 9:00 am - 6:00 pm

In response to beverlyn: The management at Ballard Street Auto has not received a single email or phone call regarding this incident. The vehicle was indeed inspected before being sold and also passed Massachusetts inspection. As for the recall, we sell many different types of vehicles and do our best to stay on top of the latest information regarding them. However, we are not aware of every recall that may exist. We... view more are appalled that the customer would leave such a review without first speaking to us, be it by email, phone or in person. We have been in business for 33 years and we stand behind our vehicles. For example, this very same customer came by at an earlier time for a broken radiator hose and we repaired it, flushed and refilled the coolant system at no charge

BallardStreetAuto / 9/19/2012

I am highly disappointed. In March 2012 we bought a 2001 ford windstar from Ballard St. Auto. We had the van under two months when it came to a screeching halt & a dead stop at a major intersection while we were getting on the highway. The subframe gave out and fell off. We could have been killed & rolled the van if it had happened only five minutes later while driving on the highway at 70 mph. Only after paying $1,5... view more00 for repairs did I realize there was a recall on this van. I tried contacting Ballard through emails and didn`t even get the common courtesy of a response. I understand that it`s a ""RECALL"" for a reason, but you can`t tell me that the dealer didn`t know about this! Why was it not disclosed to us before hand? Any GOOD & educated car dealer should be well aware of defects like this. They DO know about recalls. I don`t care what anyone says. Their business is cars! If they don`t know about recalls then they should find a new profession! Dennis Tarentino should have NEVER sold us this van with such a major safety issue. On the Ballard St. website it says Dennis inspects each vehicle himself. Obviously he did not inspect ours. The mechanic who repaired our van said if the accident had happened at a higher rate of speed or while on the highway we would have rolled the van, possibly killing ourselves, not to mention others in our path. Now I feel like the sucker who bought a complete lemon. It`s a very unsafe van! Even after the repairs I`m scared to death driving it with my babies in the car. I will only drive it locally within the city & I try to avoid taking my kids whenever I can. We are now out $4,500 for the purchase price and the $1500 in repairs for a van we didn`t even drive in for two full months. I will tell everyone where they SHOULD`NT buy a vehicle from. What a shame that a lemon was sold to a family who only wanted a safe family car. How can a person sleep at night with a clear conscience knowing full well they put the lives of innocent people and children in danger? All for a profit! I`m beyond devastated, I have no way to get around with my kids because pretty much.. I`m without a car and without money to purchase another one. Completely taken advantage of by Dennis and Yep, I guess I am that sucker

beverlyn / 5/26/2012

Auto Repair & Service

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Phone: (413) 786-2203

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

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Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

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Phone: (781) 324-8860

Automobile Body Repairing & Painting, Motorcycle Customizing, Towing

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Used Car Dealers

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Auto Repair & Service, Clutches, Brake Repair

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