Allston Collision Ctr Inc / Hyde Park, Massachusetts

Rating: ★★★★

Automobile Body Repairing & Painting

Address: 420 Cambridge St, Hyde-Park

Postal code: 2134

Phone: (617) 254-8200

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Reviews:

Low Quality Work

Got in an accident affecting the front passenger side bumper and fender area. Two months and 5 days ago I dropped off the car with them because of the good reviews on google. I was told I would be called throughout the process so I can take pictures or they would email me pictures. That didn`t happen, but I wasn`t expecting it, and they seemed busy, so no big deal. I called to get status updates and told numerous... view more times I would get a call back. Never did, but people forget and some have bad organizational skills, so no big deal. Seven weeks in (and numerous calls), I`m told they`re having trouble getting parts. No big deal. 2 months in I stop by and get to see the car in process. Paul tells me he`ll waive the 15% Geico was going to make me pay. That`s a nice gesture in exchange for the time it took. I picked up the car today. The front bumper is about 1.5 inches off center. There`s a centimeter gap between the fender and corner lamp. The brackets, visible in the wheel well, are still bent. The bumper cover is epoxied to the brackets. Over spray all over the hood and wipers. This IS A BIG DEAL! They`re taking another swing at it and I will certainly make this a five star review for five star work. The quality of the work is the number one trait I want in a body shop. If you want to save money and deal with friendly people, it`s a fine shop. If you want your car repaired right, this might not be your best bet. UPDATE: Picked up the car for the second time. Overspray has been cleaned up. Bumper is still off center. My corner lamp is now epoxied to my headlight.

DoriftuEvo / 10/11/2011

Very smart people

These guys are very smart.

When I aksed the service charge, they gave me a very convincing price and brougt me there. However, once I visited there, they made me wait in somewhere else and gave me a call and notified me another price (about 30% added). They explained it was just a mistake, if I did not want the new price, just pick up the car.

When I first called to them, I gave all the information, mo... view moredel year, name and number. It was not a mistake. A very typical trick.
I just lost my hours and half day.

I would not recommend this center.

sabees / 7/29/2010

Great work, honest people

The guys at ACC know what they`re doing, they take pride in their work, and they`re fair. Don`t take your car anywhere else. Paul Chaet is a great guy to work with. He takes all of the hassle out of dealing with insurance companies after an accident. He goes out of his way to make sure you are treated right, no matter who is at fault, and makes sure you are ""made whole"" when the ordeal is finally over. Also ... view morenoteworthy is the company`s commitment to environmentalism.

AMichael / 2/11/2010

I am a real customer, they will make you just wait months

Never expect them to call you back even if they say so.
Call them 5 times and insist to talk, then they reluctantly will talk with you for the delay they will cause to your car.
(the delay will be mostly because they double up the charge to the insurance company)

Do not believe what they say to provide you such as complimentary rental car on their cost.
they never pay, and will avoid your call again.

SLee / 9/19/2009

collision repair done right

She looks like new, 2006 Toyota HH.
Just a short note,
``Allston Collision Center`` is the best!
The 2006 Toyota Highlander Hybrid was ready this morning.
Magically It looks like new, they straightened out the front end perfectly.
Thanks,
Brendan

bmcfa0384 / 7/20/2009

Outstanding Service Paul!

I can not thank the team at Allston Collision Center enough for my recent repairs. I originally took my car to Atlantic Toyota and the sleazy servie guy told me I needed $2400 worth of work. I placed a call to Paul who said "bring it in and let me take a look". During all of this, I had to take a trip to visit my sick Mom and these guys not only took the time to call me with an estimate while I was out of town, ... view morebut they completed the work in record time. One third of the cost (yup $600 ) later, when I arrived home my car was spotless clean and waiting for me. Paul and his crew must have been trained by the best! Ah yeah, Mick and Dave! Two masters at the art of Auto Body repair who instilled in generations to follow nothing beats excellent work combined with professional customer service! Top notch - thanks again Guys!!!! In this economy I appreciated not being ripped off. :-)

suzct123 / 6/31/2009

Great service

I received great work and customer service at Allston Collision after an accident. Highly recommended.

MikeDelano / 2/25/2009

Best Repair Shop Around!!

These guys are the best! After bringing my car in for repairs from a recent accident, I was amazed at the fantastic job they did to make a 10 year old car look like new again! They were nice, knowledgeable, and professional. Mark and Paul went above and beyond my expectations, and I would recommend them to anyone!

LenL / 11/4/2008

Best Auto Body Shop Ever

Allston Collision Center (not to be confused with another shop with a similar name) is the most professional business of its kind I have ever dealt with. Paul and his staff do meticulous work and provide great customer service. They not only fixed our car beautifully and on schedule -- they also handled all contacts with our insurance company and the car rental firm, kept us apprised of the progress of the job, touch... view moreed up some other minor paint damage, and returned the car detailed and washed inside and out. They are also the first ""green"" shop in the area, reducing damage to the environment caused by oil-based paints and other chemicals. We hope not to be impacted by any other hit-and-run drivers, but we expect to use Allston Collision Center for our car maintenance needs.

This is a third-generation family business that takes genuine pride in its work -- and it shows. I couldn`t recommend them any more highly.

GrammaLo / 11/3/2008

Best Quality Car Service in Town

My experience with Allston Collision Center far exceded all my expectations. They worked around my scheduling conflicts and completed the job in a timely fashion. My car came out great! They went above and beyond just fixing the front end of my car. They detailed the interior and washed/buffed the exterior before returning it to me. Paul and Mark especially made me feel comfortable and at ease during the entire pro... view morecess. It was my first time using their services, and I would highly recommend them to anyone in the future!!

x0jtj6x / 10/21/2008