Can You Hear It Car Audio / Hampden, Massachusetts

Rating: ★★

Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Automobile Accessories

Address: 203 Shaker Rd, Hampden

Postal code: 1028

Phone: (413) 525-0355

Here at Merrimack Auto you are never just a number.

Family owned and operated since 1977. We pride ourselves with family friendly customer waiting area.

Reviews:

Great Groupon Deal - AWFUL AWFUL customer service skills & attitude. Called in the AM and was told 2.5 -3 hours to install an alarm/starter. Dropped car for appt at noon, called 45 minutes before 5pm closing (specifying car model/color & last name) & was told it`d be done in 15 minutes. Had my father-in-law pick me & my infant up to drop us off to get my car so we could leave right from there for th... view moree 4:30pm birthday party we were already late for. Arrived at 4:45pm & was told 45 more minutes (might have confused which car he was quoting & sometimes things take longer than expected were his reasons). Plain unacceptable considering they had my phone number to notify me of delays so I got upset and I was really hoping just for some type of apology not the attitude that ensued. Then he basically said he can`t guarantee they`d be open for me to get my car if I wasn`t back in 45 minutes to an hour (so I couldn`t get dropped off at the party/my husband would get the car). This new pick-up time leaves me with my 1 year old in a car for 45 minutes on a rainy, foggy night.... and a birthday party I`m already late for - His response "Don`t put your kid on me" - that`s NOT what I was doing, but ok. Returned in 45 minutes exactly and my 65 year old father-in-law went in for me. He was then told that we weren`t gone 45 minutes and it`ll be 15-20 MORE MINUTES..... So my father-in-law stated that it`s ridiculous and they have poor cust service. He was then told by the guy behind the counter that "he doesn`t take $**t from nobody." All situations & attitudes aside: good costumer service means you should be PROACTIVE & UP-FRONT about service delays so the customer doesn`t get stuck between a rock & a hard place. Learn to schedule more appropriately & don`t overbook like that. I have no idea who the guy behind the counter was but I hope it`s not the owner or manager..... Since I already wrote a book I might as well add that when I got there at 4:45pm the other CR-V the he might have confused my car with was STILL being serviced and another woman was there to pick-up a friends car b/c they were running so far behind schedule he couldn`t make it before closing time.

FeedingHillsMom / 1/16/2013

FeedingHillsMom / 1/15/2013

Great service here

I bought a groupon to have an automatic starter put in my car by can you hear it audio. They were extremely accommodating allowing me to bring in my car after five to have the starter installed. Just recently I was having an issue with my power door locks. I brought my car back to them. Although they had several cars in line to be worked on, they took my car in right away and looked at it. Turns out there was an issu... view moree with the starter that was installed (a manufacturer issue, not can you hear it`s fault). They replaced the system and got everything working perfectly. I am very happy with their service and would recommend them.

Achoos / 1/9/2012

Very good installers, they kno...

Very good installers, they know their stuff! They did a remote starter for me on my 06 Jaguar and is working perfectly. I will be back and so does all my friends.

bdl666 / 5/18/2011