Suburban Automatic Transmission Co / Glendale, Massachusetts

Rating: ★★★

49 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 235 High St, Glendale

Postal code: 2453

Phone: (781) 893-8860

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Categories:

Auto Transmission, Automobile Parts & Supplies, Auto Repair & Service, Brake Repair, Automobile Accessories, Towing

Payment:

master card, visa

Services/Product offered:

Auto Repairs
Transmissions

Neighborhoods:

South Side

Open hours:

Mon - Thu 8:00 am - 5:00 pmFri 8:00 am - 4:00 pmSat 10:00 am - 12:00 pm

Brands:

Standard, Valvoline

Extra phones:

(617) 894-0470(781) 891-4866(617) 327-6275

Reviews:

THEY SAVED THE DAY!!

Finally a business which cares for the customer before their profit!! I was stranded with my 7yr. old son on a recent Friday afternoon when my car broke down on Rt. 128. I spoke with David at Suburban who not only sent a tow truck, they brought us back to their service station and treated us as if we were family...seriously unheard of in these times. They realized my situation, and looked at my car immediately. D... view moreavid set us up with a car to use while repairs were made and we were on our way, but not before my son became fast friends with Emme the friendly black lab who looks over the waiting area. Seems unbelievable but it`s true. There are still family run businesses out there that truly care about the customer. By Tuesday our transmission was fixed and running better than ever. I had the pleasure of meeting the owner, Mel Mezzone, Davids dad, who with his jovial manner had me laughing from the start. I can honestly say there is no chain service station that would have treated me this way. My car was previously "fixed" by Hyundi in Auburn, MA and I was treated not only rudely, but like a number, not a person. I do, however have to thank Hyundi for if it was not for their shabby work on my car, which was the reason for my breakdown, I would not have had the pleasure of doing business with David and Mel Mezzone...thank you guys for caring!!!

hljincharlton / 8/20/2008

Do not go there

The transmission oof my car had to be replaced completely. Suburban did it for 2,900 $ and gave me one year warranty. I brought it back a couple of times, because the gears would slam in or it felt weird, ehen the car was shifting, but Suburban never found anything. 14 month after the replacement the "check engine" light started blinking, so I brought my car to a garage. I was told, that a "transmission" - code tri... view moreggered the light, so I went to Suburban. They fixed it, but because the warranty was over (just two month), they charged me 450 $ for a sensor, that had to be replaced. I picked the car up, drove only one day, when on the highway the car would not shift in the fifth gear. It was a weekend, so we kept on driving it. You had to wiggle the handle to shift and the gears would really slam in. This was ovious, but Suburban said, they could not find any problem. I brought it back two more times in one week, because it was so obvious, that something was wrong. All of a sudden, they explained, that they found the problem, but it would cost between 1,000 and 1,500 $ to fix it. I complained, so after a short talk, he came down to 700 $ he wanted to charge for that job. I told him, I`d go to another place, because I could not trust him any more. With this other transmission place and the garage, that checked the "check engine" light, we figured out, that. 1. the replacement of the transmission costs regularely around 2,000 $, not 2,900. 2. the transmission code, that triggered the "check engine" light had nothing to do with the sensor, that was replaced. So this job was useless and 3. the sensor costs 50 $, with labor a maximum of 250 $ and not the 450 $, that I paid. Resumee: I got screwed, what Suburban does is fraud. Do not go there!

Jens1Waltham / 6/13/2008