Boch Toyota/Scion / East Walpole, Massachusetts

Rating: ★

1 years in Business

New Car Dealers, Automobile Parts & Supplies, Automobile Accessories

Address: 277 Boston Providence Tpke, East-Walpole

Postal code: 2062

Phone: (866) 595-6470

New Car Dealers, Automobile Parts & Supplies, Automobile Accessories, New Truck Dealers

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Toyota, Yokohama

(781) 769-8100

If I could give 0 stars, I would to this dealer. We went in person once and saw a car we liked and negotiated on the price. They said they were not sure if the car we liked was still available as it was on hold for the owner`s sister. They said they would check the availability of the car and also let us know if they can sell it to us at the price we were requesting. They called us back a couple of days later and ag... view morereed to the price and also said the car was available. We confirmed three times with them if the car was really available and they were 100% sure as we did not want to drive all the way to Norwood from Nashua if it wasn`t the case because we did not want to relocate a car and pay extra. The lady put us on hold and confirmed with the salesperson who said the car is available at the price we agreed upon. We drove all the way there and it was a Sat. so it was a zoo in there. Everything was so dysfunctional. The front-desk manager was giving a bad attitude to the salespeople right in front of all the customers. The sales guy we were working with told us to go look at the lot for different colors. We were confused and said we already know what we want. He kept telling us to go take a look and that he`s with another customer and needs 10 min. We went and came back then waited for over an hour because we couldn`t find him initally. We asked the receptionist to page him and when he came back he said he is still with another customer and he`s just trying to find a business manager that can handle them. After an hour of trying to locate a business manager, he finally came back after being told numerous times by the sales manager that he needed to assist us. When he came back he said the car is not available. I told him we clearly had asked and they confirmed it was over the phone which is why we came all the way here. He said I know but we texted the owner`s sister to confirm and she said she does want it so I already located a car for you and it`ll be here by next Friday. We said fine. Then as we start the paperwork, he brings over a sales manager that now said we cannot sell it to you at this price because it`s going to cost us to bring the car. We said it`s your mistake for not knowing the status of the car that`s in your lot and telling us it`s available when it really wasn`t just to get us to come here. He wasn`t willing to listen or agree...so at that point we decided to get out of there. It was one lie after another. As we were walking out I said this is really unacceptable and we will not be coming back here and give the place a bad review to which he responded with a mere "OK". So, I guess they don`t care about customer service and will go to any extent and lie to get people in the door. Horrible place! We ended up buying a car from Herb Chamber in Boston and payed more than what we would have, but we`re glad with the decision and outcome. Working with Boston Herb Chambers Toyota was seamless and they have great service.

S M. / 10/16/2013

If there were a zero star I would give them `zero`. I was told I needed brakes, so brakes I got. Who knows if I needed brakes, doubtful. After a few miles I heard a noise, back to Dealership, they allegedly fixed the noise. The noise was back...this went on for 3 or 4 events. Then a discussion with a Manager, and i was told a `pin was not installed`. NOT installed on BRAKES, and to come back because they didn`t... view more have the part. The part was available but they wanted me to come back. After `discussion` the part was available and allegedly installed. Noise continued. A Dealership down the street inspected the brakes and said that part was NOT installed. Emails, letters to Ernie Boch ... useless .. a Service Manager said they would do nothing and didn`t care that it was BRAKES, that he had already paid the mechanic.... So that`s how much they value my life, your life etc. Makes u wonder how they sleep at night.

kansas10 / 7/5/2012

Told on the phone that check engine light code P2610 was placed in a technical services bulletin for 2005/2006 Corollas...no mention of mileage or warrantees.....repair or replacement of computer would be no charge-not normal wear and tear issue. At the appt. was told it was a miscommunication (didn`t honor what I was told) and charged $1153.00 with lots of sorries, nothing we can do, car is out of warrantee. Email... view more to Ernie Jr. was futile...referred back to service. I emailed Dept. of Consumer Protection about the scam they are running.

lmason9964 / 6/4/2010

I called this dealership and asked if a certain car was available, I was told it was, while i was on the phone i explained to the salesperson that i had over an hour ride with 3 kids the salesperson assured me that car was still there. so when i got there they suprise it was sold, i then fuming went back to my car and called the dealership from the parking lot with my husbands phone and asked about the car and the s... view morealesperson assured me that the car was there. lied straight to over the phone and i caught him in it. Dont GO HERE, AWFUL AWFUL AWFUL, AND I`M SURE I`M NOT THE ONLY ONE THIS HAS HAPPENED TO.

katiew978 / 3/27/2009

my friend and I decided to drive down to Boch toyota at around 8 PM.
she decided she wanted to buy a new car and I know I wanted a new car too.
She had been researching consumer reports and other sites in comparing a Toyota Yaris and a Corolla.
This was our first trip to a dealer and a sales man named amoury.
We told him that we were in the market for a vehicle but didn`t intend to make a decision right t... view morehen.
we asked him about the Yaris, he was playing around with the numbers and came up with some amount. My friend was doing most of the talking but after the guy was continually misunderstanding and not answering her questions directly I butted in and asked him information straight.
So they keep on talking about this Yaris and we take a test drive of it. my friend wasn`t happy about it. She started asking him about the Corolla. However, the salesman was bullying her into buying a Yaris. I had to intervene saying listen we need to know about a corolla not a Yaris.
He questions us how will you pay,We said we can make a down payment with a check but as previously mentioned we are not interested in finalizing the sale today.

So he brings his manager in and the man bargains admitted that the deal sounded good, we told him we cant decide today and need a night to think over it.
He dismissed us. however, the other guy actually tells us not to waste anyone else`s time next time.
Im like this is your job stop complaining and whining about it.
When we proceeded to tell his manager about it, the manager said I cant blame the guy we gave you a good deal!
Thats nasty! in short told us we actually wasted their time.
Please do not go here if you do not want to be traumatized, harassed, bamboozled, swindled, pushed, or anything else!!!
Just because they see two young women not overly dressed, they degreade us and assume we cant pay for it.
I probably earn more than the two of them combined!!!

emmabebi / 3/30/2007

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