Ell-Bern Svc & Tire Ctr / East Boston, Massachusetts

Rating: ★★

6 years in Business

Auto Repair & Service, Tire Dealers, Wheels

Address: 785 Tremont St, East-Boston

Postal code: 2118

Phone: (617) 262-9163

My Money. My Choice. My Meineke.

Welcome to A1 Affordable Towing & Repair A1 specializes in expert towing and recovery. Our performance exhaust specialists can add power, style and performance to your vehicle A1 Towing and Repair is a family and locally owned business. We have been operating in West Bridgewater since 1993. Proudly serving our local customers and surrounding towns. Building trust with a great service Customers Served Commercial, Residential

Categories:

Tire Dealers, Auto Repair & Service, Wheels, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing

Payment:

amex, discover, master card, visa

Services/Product offered:

Struts
Wheel Alignments

Neighborhoods:

South End, Shawmut

Open hours:

Mon - Fri 7:00 am - 5:30 pmSat 8:00 am - 1:00 pm

Brands:

Cooper Tires, Yokohama

Extra phones:

(617) 247-3410

Reviews:

This shop is a big joke. I dr...

This shop is a big joke. I dropped off my car for an oil changed and told Ell - the owner- that my car was park on the side of the street. I gave him my information and described my car to him. I left my contact information and left the shop. 10 mins later I got a call from Ell with an attitude, stating he couldn`t find my car. (seriously?) AND that he had no time to send for one of his guy to go an get it. I ex... view moreplained to this person that my car was parked 200 yards from his shop (as I told him before I left the shop). At that time I just decided to get my car back and forget it about it. Being myself in the customer service industry I was SHOCK to say the least about how this people treat their customer. In my opinion NO ONE from the SE community should be doing any business with this shop. How these people stay in business? that`s the mystery.

richard.perez.750 / 10/21/2012

The WORST

First off, they answer the phone rude! They can " never hear or understand what your saying" and their prices and attitudes are absurd!!! For the past 3 years anywhere I go for synthetic oil change it is 49$. I have ALL my receipts!! Theirs is 79.99 plus a $10 fee for my car and 4.00 fee for disposing oil PLUS tax. Meaning I`m going to pay nearly $100 for an oil change!!! Where do you guys live?!?!?? When I... view more say politely " don`t you think that`s a little much?" he screamed and hung up on me! Another reason, forget about flexibility with appointments. If you have a coupon you HAVETO go in at 8am on Saturdays! No other day or time...don`t they realize people have jobs and families?! The WORST! SAVE YOURSELF TIME AND A HEADACE!

tarynm / 9/22/2012

excellent

i have been a customer of theirs for many years. always satisfied. all work is completely guaranteed. would not go any where else. i will continue to be a loyal customer.

stvblm / 11/30/2007

Worst Service. Ever.

I`m not a tremendously hard customer to please. I only ask that the person or persons performing the service on my car be professional. I`m not even asking the service provider to be nice, mind you. The treatment I received when I visited Ell Bern this week was beyond unpleasant. I merely asked to have my car inspected since my sticker had just expired. I was belittled and made to look like a fool by any person ... view morewithin earshot. It was disgusting.

When you own a small time mechanic shop you depend almost entirely on word of mouth (i.e. you don`t have a large corporate moniker to hide behind like Meineke or Jiffy Lube). It`s why I scratch my head wondering why, if you depend so much on personal referrals for business, you would treat a customer so poorly. It was as if he were telling me that he didn`t want my business. It`s career suicide.

The bottom line? It`s not worth going there if you`re going to be treated like garbage. Don`t give this guy your business when there are countless other mechanics in the City who would love to service your auto with a smile.

mkenglander / 11/14/2007