Karen Radley Volkswagen / Pomfret, Maryland

Rating: ★★★★

Auto Repair & Service, New Car Dealers

Address: 14700 Jefferson Davis Hwy, Pomfret

Postal code: 22191

Phone: (703) 497-0900

No Job Too Big or Small - Fast Service

Open Daily 24 Hours, Open 7 Days, and Open Holidays, Appointments Available, 24 Hour Emergency Service Available Over 35 Years Experience

Categories:

Auto Repair & Service, New Car Dealers

Payment:

all major credit cards, financing available

Services/Product offered:

Karen Radley Volkswagen has a very simple goal: To be the best at everything we do. As a group of dealerships headed by a woman, we have fought hard to win and maintain the respect of the manufacturers we represent.

Open hours:

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 6:00 pm

Brands:

Volkswagen

Reviews:

5 Star Experience purchasing a new vehicle.

I recently purchased a vehicle from this dealer. The first thing I noticed is the facility is immaculately clean, and all the vehicles were the same. They had a great selection of new vehicles. The salesperson made me feel very comfortable, and wasn`t pushy about me ""buying today"" The price was better than I expected, even after doing extensive research with other dealers. I also was surprised with the financing th... view moreey were able to secure for me, which was considerably lower than my credit union was offering. I like to consider myself a well versed consumer, and I highly recommend this dealer. -Dustin

Dustin Steercock / 2/15/2012

false promises and misleading quotes

I have been disappointed here on several occasions. As a final promise for the purchase of my Acura TL I was granted two simple things...the first being that I could get a second car key and the second being that they would fix the inside light. At the time the service department was closed so I could return on a later date at my convenience. I returned ? 4 months later as it is a 2 hr drive round trip and I do not... view more have much free time. I told the service gentleman when I dropped off my car that I was there for my second key to be made and to get a servicing, as my first maintenance was due. I also decided to get a tire fixed while I was there and figured I would kill a couple birds with one stone. During the week I left my car there I sent an email to the service department to tell them what I was needing. Also, I talked to my assigned service person and reiterated my original requests and received and overall quote. Upon returning late Saturday to pick up my car I discovered that they did not make my second key or fix the inside light (the only two reasons I originally went there). Also, I discovered that the quote I was given over the phone was grossly misleading and my actual bill was almost double what I was told. At the office I was upset and made a request with both the secretary and my original salesman Rudy to contact me when the service department opened Monday. I paid my bill and had to leave as it was an hour back home and I could not leave my car again. Upon returning home I realized that the inside of my trunk covering the spare tire was missing. After waiting a week without any contact from the service department or anyone I received an automated email to describe my experience. I told them what had happened and how I was disappointed at my original request not being made as well as the misleading quote. I sent an email to both the sales and service department as well as left a message in the office. Shortly after I received calls from 2 people and I told them my story and they assured me they would be sorting it out and contacting me. After receiving no response for another week I contacted them and reiterated my experience with the service department and the customer service department. Very promptly after I did receive a call from an individual Jimmy who said he would be taking care of me and assured me that he would contact me shortly and resolve this. 3 days later I decided to call again to check on what was happening. I was then told that they were sorry that the quote was misleading and it is something they are working on. I also was told that they would be unable to even give me the promised second key or inside lightbulb that Rudy promised me because it was after 30 days that I brought my car in. Also, I was notified that they did a check in the garage for the cover in my trunk and found nothing. As to why they never took the initiative to call me and let me know first I am unsure. Overall my experience with both the sales department and service department was very disappointing. After spending 22K on a car and hundreds on an overpriced servicing/repair I would assume that I would be treated more as a valued customer. I gave them the chance for my business of frequent servicing and referrals of friends; however, as of now I would not recommend ANYONE going to either department. The sales department has shown me that they only care about making the sale and not customer service after the car leaves the lot. Also, the service department has shown me that they are disorganized and only care about making money. Ironically when I talked to my original service representative about how I felt his original quote was already a bit steep he told me in response ""it`s a money making industry."" I completely agree with his statement now as I was not only made false promises, but I was not even prioritized when I gave them multiple chances to correct their mistakes.

Stormj06 / 12/12/2011

First, let me thank you for giving your clients the confiden

First, let me thank you for giving your clients the confidence that you are taking a personal interest in their service. I know that the service department was busy on Monday, but you made me feel like I was your only client and that you had the issue under control. I also appreciate the fact that you took over my service even though I couldn`t remember who originally took my call. In regards to the Navigation scr... view moreeen """"Wallpaper"""" about which I spoke with you on the phone, I am a graphic designer and have created several navigation screen designs that I think Radley Acura customers might be interested in. I attached a few samples, however they are PNG format for e-mail viewing only and not for installation. I have about twenty designs that coordinate with most Acura color combinations. I believe the hard-drive will hold ten at a time. I can even incorporate a Radley logo (attached) or a personal photo into the design. The wallpaper can be set to pop up automatically when the nav system is not turned on so that you don`t have a blank screen. I put too much work into these designs to give them away, so, if you think there is a market at Radley for this feature, I`d be willing to put together a package including detailed instructions for customers. I know I`ve had raving comments for the ones that I installed on my TL. Friends love them and think that they are part of the Acura perks.

Virginiaguest / 3/8/2011

It was the best experience I`ve ever had in purchasing

It was the best experience I`ve ever had in purchasing a new car. There was no pressure salemen; I was able to browse the lot in peace. When the salesman, (Bob), did come out he was easy going, friendly, informative, and waited for me to make up my mind on whether to proceed. I`ll definitely tell all my friends about Karen Radley VW of Woodbridge. Oh, and I love my new Jetta. Thanks to all for making the experience s... view moreo easy.

annabarnes / 2/29/2011

We were delighted with the extraordinary service

We were delighted with the extraordinary service that you provided on taking such good care of our Acura. You can be assured that we will continue to be grateful customers.

annabarnes / 2/29/2011

Jeff and the guys in the service bay went above

Jeff and the guys in the service bay went above and beyond to not only take care of my 20,000 mile service, but also a couple minor concerns of mine. I will not hesitate to bring my vehicle in for future service work, as I know that no other dealer can work with my hectic schedule and guarantee that they will have me in and out the same day, with no hiccups.

dagbugg / 2/24/2011

It was a pleasure working with professionals

It was a pleasure working with professionals like Sal and Mark in the purchase of my Jetta TDI Sportwagen. The whole purchase process was one of my better buying experiences in a long time.

MarleeSt / 2/14/2011

My husband and I recently purchased our first Acura

My husband and I recently purchased our first Acura (2011 MDX) from Radley Acura in woodbridge. We were very pleased with the friendliness and professionalism of the staff and the service we received. Our salesman ""Henry"", who is new to car business made his first sale ever when he sold us a new MDX; He SOLD the car! ...Henry is a great asset to the Karen Radley group and was very competent and knowledgable about t... view morehe acuras; we are looking forward to purchasing more cars from Radley Acura in the future!

MarleeSt / 2/14/2011

Cyndi stood out from all the internet sales specialists

Cyndi stood out from all the internet sales specialists. Her information was honest and up front and then when I was ready to buy and she referred me over to Sal, I had the same experience with him. I wish I had started with your dealership and skipped all the rest!

BahBahBah / 1/32/2011

I was very impressed

My wife bought her Acura from your dealership and she has always been a happy camper with the service she received. We live in Ashburn but she always gets her car serviced at your dealership. This latest event at the dealership needs to be addressed because I believe Brian went above and beyond what he has to do to satisfy a customer. My wife doesn`t drive her car much and she only had 40,000 miles on the car, how... view moreever the car just passed 5 years and went out of warranty. As the luck of the Irish would have it, as I was driving home just before Christmas, my engine light came on. i called Brian and he informed me to bring it in immediately. The very next day he called me and informed me that the part that was needed was a major repair ($1,200), that he ordered the part and was seeking assistance from Acura because he didn`t think that this item should have went this soon. The mechanic that worked on the car totally agreed. I didn`t have much hope that this would happen because that is the nature of the business; warranty is warranty. It took Acura a couple of days to call back and they offered a 25% assistance. Brian didn`t even bother to call me but went right back to Acura and told them basically that was not good enough and this shouldn`t have happened. When he was done, they offered him 50%. I must day again, I was very impressed with his tenacity and his desire to help us and keep us in your dealerships family. Brian is a keep. I would like to let him know how appreciative we were and that our new car will be an Acura from your dealership.

bettieshiloh / 1/12/2011