Jerry`s Toyota / Nottingham, Maryland

Rating: ★★★

29 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 8001 Belair Rd, Nottingham

Postal code: 21236

Phone: (410) 661-5700

E-mail: jrubino@jerrystoyota.com

New Car Dealers, Used Car Dealers, Automobile Parts & Supplies, Auto Repair & Service, Automobile Accessories, New Truck Dealers, Automobile Leasing

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Overlea

Mon - Fri 8:00 am - 5:00 pm

Toyota

I agree with the last comment... there has to be something fishy with the reviews giving 5-stars... I had a terrible experience buying a car there recently. They change the numbers on you after negotiating, they bait and switch you after signing a ton of paperwork, they will say whatever it takes to get you to keep going and then further down the line they claim they never said such a thing... even if you have it ... view morewritten down in paper... the management tries to convince you they are loosing all kinds of money on the sale, they will fail to mention specific requirements to qualify for the free tires for life program (which requires you to spend at least around $150 per year with them... on alignment and balancing... but they will tell you a million times that you get free rotations every 5k miles... until of course after you have bought the vehicle are the mandatory alignment and balancing brought up to your attention... Finally, once you have signed all the paperwork and they have sold you on how amazingly reliable Toyota`s are, the finance manager will tell you that 22% of Toyotas come back for non maintenance problems before 36k miles so you absolutely need to buy the extended warranty, because you can expect your car to fail more often than you think (less than other brands, of course, but just the same quite a bit because of all the electronics... and you will lose tons of money trying to fix it because it is really expensive to fix the new Toyotas)... it goes on, and on, and on... they insult your intelligence at every turn... you can expect a really really nice salesman that will be really kind as you are put through all the classic dirty car dealership sales techniques... I WILL NEVER buy another car from Jerry`s and I suggest neither do you... DO NOT BUY A CAR HERE

joaonorona / 2/29/2012

I am very surprised by all these positive reports, I have the worst experience, they ripped me off....not to mention worst coustmer service (of course after sighning the papers). I wish every one has such kind of experience so that they will go out of bussiness.

Hallu / 1/11/2012

Just purchased a new Camry from Regina. I would recommend buying your car from her if you need a Toyota. She was very kind and not pushy. I was very pleased with my overall experience at Jerry`s Toyota!

jyi615 / 9/9/2011

I was a first time buyer here at Jerry`s Toyota and my experience here was INCREDIBLE!!! That same night, I drove off the lot in my brand new 2011 Toyota Corolla. I am beyond pleased by the customer service provided here at Jerry`s Toyota. Big Thanks to REGINA DIEM who welcomed me with EXCELLENT customer service. I must say she is an EXCELLENT sales consultant!!! She provided me with EXCELLENT service. She didn`t... view more pressure me to hurry up and buy like other sales agents. She made me feel welcomed and at ease. Being a first time buyer I really needed that feeling. I would STRONGLY recommend her services to any old/new consumers in search of a car.

SdotT / 8/3/2011

Recently I decided to buy a new car to replace my substantially well worn car. This would be my third car purchased at Jerry`s Toyota because they have extremely good customer service. The Sales Consultant who helped me that day - Jonathan Sanders was extremely patient when I wanted to look at all the Camrys on the lot; I even test drove one model.
I was also able to negotiate a price that I liked and Jonathan w... view moreas very helpful in dealing with his boss to get me the price I wanted. I would definitely go back to Jerry`s Toyota to purchase a car in the future and totally appreciated the help that Jonathan Sanders provided.

arjun225 / 7/22/2011

I went to Jerry`s Toyota to purchase a new 2011 Toyota Venza. I was welcomed by great coustomer service from (leasing agent) Regina Diem. She was great, she wasnt pushing me to buy or in a rush like most sales agents I have come in contact with. I was given an estimated quote, and taken for a test drive right away. I did not purchase my car that night. But I decided to wait and do a little more research. And to my su... view morerprise I was able to find my vehicle for $4000.00 cheaper online. But when I returned they willing gave me the internet price that I had seen durning my research. I am really statisfied !!!

keyjay / 6/30/2011

I negotiated a price online, and it was increased when I requested a copy of the purchase order. In the end, I was able to get it for the price we originally agreed on, but only because I had done my research and was not willing to pay any more!

When doing the paperwork, I told them I already had financing elsewhere. They insisted that I fill out what they called a ""Cash Application"". I specifically said se... view moreveral times to the manager and saleman, DO NOT RUN MY CREDIT! I asked and was reassured that this was NOT a credit application and that they couldn`t sell me the car unless I filled it out. Needless to say, the next day I received a credit alert and guess what....ding, ding, ding, YOU GUESSED IT, 1 Inquiry made by Jerry`s Toyota.

Now although I walked out of there with the car I wanted for the price I was willing to pay. They outright lied to me and totally disregarded what I asked of them several times, they have forever lost a customer. This is so unfortunate because what could have been a relatively great buying experience turned into losing a customer.

It`s really ashame because I would never buy anything but a Toyota, but I won`t buy again from Jerry`s.

toyotalover2011 / 6/3/2011

I went to Jerry`s Toyota because my friend said they got a good deal on a Rav4. I went in and was greeted by the sales manager Dave, and then he turned me over to Fletcher who gave me a deal, and I am very happy with my New Rav4. Thank you Jerry`s.

Brenda

btucker756 / 4/12/2011

After looking at most other truck brands I decided to go with the Toyota FJ Cruiser. I went by or at least spoke to most of the other dealers on my side of town. Why does Toyota have so many stores? Any way, I went to Jerry`s Toyota and was greeted (vs being stalked like live prey) with a friendly sales person, Tom. Tom was great, he knew the FJ inside and out. We talked about the FJ and it`s capabilities and he ment... view moreioned a few extra accessories. The FJ is a real go anywhere do anything truck. I absolutely love it. Can`t wait to get the parts I ordered on my FJ. The sales process was very relaxed. No pressure and No BS. Friendly staff and informative. I would buy another car there tomorrow if I needed to.

jerseyb70 / 4/12/2011

I allways bought my cars from the other guy on Bel Air Rd, But I wanted to keep them honest, So I went To jerry`s, last Sat. and It`s True "" FOR THE BEAST DEAL ANYWHERE YOU JUST GOTTA COME TO JERRY`S""
my sales person FRANK was very helpfull on my new Tundra, and the manager John, beat the other price I had gotten by allmost $800.00, and my payment was allmost $20.00 less then my trusted dealer that I had buyin... view moreg vehicles from for more than 30 years.

Jerry`s also gave me tires for the life of my truck, not oil changes that Toyota gives for free, like my old dealer...

Go see Frank C. and John M. at Jerry`s !!!!

AND LETS GO O""S !!!!!!!!!

tsummers1947 / 4/12/2011

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