Merchant`s Tire and Auto Service Center / Mount Washington, Maryland
Rating: ★
22 years in Business
Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair
Address: 704 York Rd, Mount-Washington
Postal code: 21204
Phone: (866) 595-6470
Expert Technicians & Comprehensive Service. Find A Location Near You.
It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.
Categories:
Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair
Payment:
master card, visa, amex, discover, cash, check, financing available, invoicing available
Open hours:
Mon - Wed 7:30 am - 8:00 pmThu 7:30 am - 5:00 pmFri 7:30 am - 8:00 pmSat 7:30 am - 7:00 pmSun 9:00 am - 7:00 pm
Brands:
Uniroyal
Reviews:
Terrible Customer Service
I had called in ahead of time to make an appointment to get an oil change, they looked me up by my phone number and name and I asked them how much the oil change would cost. They said around 20.00
When I got there they said I would have to wait a while for them to order a special filter for my car. I asked why they had not ordered it ahead of time, they said because I may not have showed up so they didnt want ... view moreto waste their time. So Instead they wasted my time. Clearly, there is no point making an appointment.
When they finally finished the worker said it would actually cost 55, vs 20, because the filter had costed extra. No one told me this when I asked how much it would cost when I called, and they could see what kind of car I had. I explained this, the worker was completely rude, and told me he`d give me the discount to ""get rid of me"". He was very argumentative and unapologetic.
The only reason I chose Merchants was because it was a little cheaper than some other options, but next time I will definitely be spending the extra 10-15 dollars to go elsewhere. Avoid this place, go somewhere else.
When I got there they said I would have to wait a while for them to order a special filter for my car. I asked why they had not ordered it ahead of time, they said because I may not have showed up so they didnt want ... view moreto waste their time. So Instead they wasted my time. Clearly, there is no point making an appointment.
When they finally finished the worker said it would actually cost 55, vs 20, because the filter had costed extra. No one told me this when I asked how much it would cost when I called, and they could see what kind of car I had. I explained this, the worker was completely rude, and told me he`d give me the discount to ""get rid of me"". He was very argumentative and unapologetic.
The only reason I chose Merchants was because it was a little cheaper than some other options, but next time I will definitely be spending the extra 10-15 dollars to go elsewhere. Avoid this place, go somewhere else.
lilmill / 10/3/2011
Dishonest & hidden charges
I was billed for an alignment program, I did not request. The representatives at the store were very vague, rude and unfriendly.The company has a `sale` buy 2 get 2 tires two weeks after I get my four tires, and Merchants will not honor the sale or discount anything from what I paid for the 4 tires. The amount of hidden fees and the HORRIBLE customer service proves this business operates under bad practices and obvio... view moreusly does not want to retain customers. If the entire staff took a basic 101 customer service course, I think the service might improve. If the store employees were honest about the charges and fully explained the invoice, I think more customers would return to this location. The store manager actually made the experience worse, which is a telling sign as to why the rest of the staff are so miserable. I will let anyone I know not to take their car to Merchants` in Towson, MD. I feel swindled.
bmoregrl / 3/13/2010
Dishonest/ Poor Service
I have been going to this Merchants location for over 10 years and always thought the best of them. Recently, I have noticed a change in the quality of service.
I went at first to get a Md inspection and found out that they had lost their inspection license. A few months after having my car inspected elsewhere I decided that the tires needed replacement. I went and purchased top of the line tires and had them ... view moreinstalled with a lifetime rotation/ alignment plan. The cost was about $700.
I got a call later that day that while installing the tires they found that my rear axle was cracked and needed to be replaced. I should have stopped right then and gone to look, but since I trusted their past service I told them to go ahead and replace the part.
They supposedly got an axle and replaced it the same day. The cost was now $1300.
When I went to pick up my car I was informed that the mechanic accidently cut the antilock brake line when replacing the axle. They assured me that it was safe to drive and told me to leave my car with them the next day so they could repair the abs line.
After repairing the abs line I went to pick up my car and as I pulled out of their parking lot. I heard a loud ripping and snapping noise. I got out and saw that the mechanic who parked my car had extended the front bumper so far over the cement parking stone that, as I pulled out, a piece of metal rebar which was sticking out ripped my undercarriage and split my bumper.
I immediately got out and informed the manager who said his friend that did autobody work would handle it. I should have called the police right then, but I decided once again to trust them.
I came by the next day to drop of my car and have the damage repaired and was informed that he hadn`t contacted his friend yet and to call him tomorrow. I called and was given the run around again. I decided that maybe my husband could get them to speed up the process, so he stopped by and talked to the manager who told him to have me bring to car by the next day and the repair would start. The next day when I came back he said it couldn`t be done because of rain.
After carrying on like this for so long I had enough and called my insurance company. I gave them a full account of what happened. When they contacted Merchants, the manager said he had no knowledge of the incident. The insurance company made me pay for the deductable until they could prove that Merchants was responsible.
So far they are still fighting in court to get Merchants to pay. I will never go back there again! I just wish I hadn`t paid the extra money for the lifetime alignment/ balencing on the tires I purchased.
I went at first to get a Md inspection and found out that they had lost their inspection license. A few months after having my car inspected elsewhere I decided that the tires needed replacement. I went and purchased top of the line tires and had them ... view moreinstalled with a lifetime rotation/ alignment plan. The cost was about $700.
I got a call later that day that while installing the tires they found that my rear axle was cracked and needed to be replaced. I should have stopped right then and gone to look, but since I trusted their past service I told them to go ahead and replace the part.
They supposedly got an axle and replaced it the same day. The cost was now $1300.
When I went to pick up my car I was informed that the mechanic accidently cut the antilock brake line when replacing the axle. They assured me that it was safe to drive and told me to leave my car with them the next day so they could repair the abs line.
After repairing the abs line I went to pick up my car and as I pulled out of their parking lot. I heard a loud ripping and snapping noise. I got out and saw that the mechanic who parked my car had extended the front bumper so far over the cement parking stone that, as I pulled out, a piece of metal rebar which was sticking out ripped my undercarriage and split my bumper.
I immediately got out and informed the manager who said his friend that did autobody work would handle it. I should have called the police right then, but I decided once again to trust them.
I came by the next day to drop of my car and have the damage repaired and was informed that he hadn`t contacted his friend yet and to call him tomorrow. I called and was given the run around again. I decided that maybe my husband could get them to speed up the process, so he stopped by and talked to the manager who told him to have me bring to car by the next day and the repair would start. The next day when I came back he said it couldn`t be done because of rain.
After carrying on like this for so long I had enough and called my insurance company. I gave them a full account of what happened. When they contacted Merchants, the manager said he had no knowledge of the incident. The insurance company made me pay for the deductable until they could prove that Merchants was responsible.
So far they are still fighting in court to get Merchants to pay. I will never go back there again! I just wish I hadn`t paid the extra money for the lifetime alignment/ balencing on the tires I purchased.
AThompson223 / 11/6/2009
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