Russel Toyota - Scion / Ilchester, Maryland

Rating: ★★★★

29 years in Business

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 6324 Baltimore National Pike, Ilchester

Postal code: 21228

Phone: (410) 788-8400

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting, Auto Body Parts

Payment:

discover, visa, all major credit cards, amex, carte blanche, check, company card, diners club, insurance, jcb, mastercard

Open hours:

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 6:00 pmSun Closed

Brands:

Toyota

Reviews:

The salesperson, Ezequiel Ojeda, who helped us was very friendly and patient. The sales manager, Walt McDonald, however, was extremely rude, abrasive, and intimidating. We were very interested in buying a Prius and had come to the lot to test drive one, but were somewhat hesitant on the price, as another hybrid we were looking at was offered at less. The salesperson asked us what price would make us seal the deal ... view morethat very day. We honestly answered that if the price of the Prius could match the price of the other hybrid we were considering, then we would absolutely be fine with purchasing with them on the spot. The salesperson had us sign on the matched price point and left to check with his manager. The manager came back to us, did not introduce himself, and immediately began asking us in a very aggressive manner how we expected him to let a car go at that price. We reminded him that we did not expect anything, we were simply asked what price would seal the deal and gave our honest answer - it was up to him if he would like to negotiate further. He then quizzed us on our knowledge of ratings and statistics between the two hybrids we were considering and mocked our use of the word "hybrid," stating that the Prius was the only "true hybrid". It was completely a degrading experience to have a grown man attempt to make us feel as if we were somehow in the wrong for suggesting such a price. We left. The next day we actually purchased a Prius at another car dealership for even lower than the price the sales manager at Russel`s berated us over, so I guess it worked out.

S_Holly / 5/12/2013

Do not go there. They are inco...

Do not go there. They are incompetente, late, and liars. My experience taking my car through the Geico Express Service could not have been worse. I had to return so many times, and I still do not have the paint job properly done. If you want our car with different colors, strick marks, finishing impregnated with particules, second-hand/after market parts, then, this is the place for you. But of course, they will tell... view more you that everything will be professionally done, in a timely fashion!

milton.maciel / 11/11/2012

Outstanding work!

The repairs made on my SUV were outstanding. Thank you!

Amyson / 12/28/2011

Amazing!

THANK YOU times one hundred, Mr. Filling! I had been stopped by a cop for having one headlight off/burned out. That was my reason for being at Russel Toyota. Upon my arrival, I began my usual explanation about-- please tell any repair men-- Do NOT wind down this window at all-- it`s BROKEN. At that, your Mr. Dan Moses told me how that needed to be fixed! I tried to tell him that I was not about to buy a door (as adv... view moreised). Still, somehow Dan got with a ""Pat"" in the Service area. This man, Pat--he knows his stuff--he does, Mr. Filling! It took Pat some time, yet against all odds, Pat managed to get that window working like new (up & down)!

Tanya992 / 11/29/2011

Tim Gruzs extremely helpful, ...

Tim Gruzs extremely helpful, professional and friendly.

KerryD349 / 10/32/2011

Constantine and Rodney were ex...

Constantine and Rodney were exceptional and it was a pleasure working with them both.

JoyceM34 / 10/32/2011

The process was expedient and ...

The process was expedient and the salespersons provided thorough explanations of the extras without pressuring to buy them.

jllesley / 10/13/2011

Terry was a tremendous help an...

Terry was a tremendous help and explained all necessary information in a very professional manner.

rambler07 / 9/23/2011

Corey was a great salesperson ...

Corey was a great salesperson and it was a good experience overall. Very knowledgeable.

chiassonpearlene4 / 9/13/2011

The way I purchased this vehic...

The way I purchased this vehicle save me so much time! My salesperson, Calvin Moh, made the experience stress-free. He was attentive and responsive. Time is valuable and I appreciate that he understood that.

gardvalente / 8/26/2011