Jim Coleman Honda / Clarksville, Maryland

Rating: ★★

6 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 12441 Auto Dr, Clarksville

Postal code: 21029

Phone: (443) 535-0500

Used Car Dealers, New Car Dealers, Auto Repair & Service

Mon - Sat 9:00 am - 9:00 pmSun 12:00 pm - 6:00 pm

Honda

(443) 535-9823(443) 535-8475(410) 531-6401(443) 535-8601(443) 828-1688

One of the worst Honda dealer in Maryland. Be warned! We went to this dealership since they promised they will beat the price which we got from Anderson Honda. Worst decision ever, when we got there, we`ve met with Alex Chan and his manager George Bowie and they pulled a bad cop-good cop circus act in which they insisted the price we got was a price mistake. We walked out and the last offer was around $100 more than ... view morethe price they promised that they are going to beat. The day we are to buy the car, I gave Alex Chan a call, since they are the closest honda dealership to us, I told them if we go there now we want to close the deal even though they are around $100 higher. He agreed but he acted stupid and made us feel like we owe something to him since he agreed. Finally we decided to purchase the car from Anderson Honda even though Alex Chan finally said if we come in, he is gonna match the price and no more games. We finally decided to go with Anderson Honda and transaction went smoothly. The lesson here is if you are looking for a car, please don`t forget that yes you are buying a product but you are also buying their service which is the way the dealer treats you. When George Bowie was playing the bad cop role (being rude), we promised to give his dealership an honest review and here it is.

pop3y3 / 5/22/2013

I contacted Jim Coleman Honda via the internet a few weeks ago and had all my inital questions answered quickly. Apparently, they randomly assign customers to one of their specialists on the internet team, so I lucked out! Jackie Cheng was my salesperson and he was great. He was knowledgable, patient, and honest. The managers were okay and seemed a little more pushy than Jackie, but it was okay cause we mostly de... view morealt with him. The overall atmosphere of the dealership was comfortable and my daughter happily entertained herself in the play area.

We easily got to an agreeable price and I got the Honda I wanted. He was even great after the sale and made sure I understood all the fuctions and what I needed to know about the car. We felt bad cause we didn`t get to the dealership until the evening, so we kept him after hours. Even though he was supposed to leave work at before we got there, he waited for us to arrive and stayed with us until 9PM to make sure everything was perfect.

I highly recommend everyone to contact Jackie specifically for their Honda needs. I saw him again at the Customer Appreciation Night Dinner and Q&A Session (which was nice of the dealership) and he again made sure all my needs were taken care of. Best car buying experience you could hope for.

Good luck to all on your car search!

evefuuu / 12/28/2010

Thoroughly disgusted with the efforts that were made to help me. Jim Coleman "Salespeople" were inconsiderate, not just one but both I had dealt with were too pushy, rude and did not seem to care about the colors I wanted. More interested in just giving me a discount on the car instead of trying to find me my favorite color. Then they put extra equipment that the dealer down the road did not put on and tried to cha... view morerge me $750.00 extra and told me the would not take it off but they would bring the price down by a whopping 125.. I later found out that there was a reason why their deal looked better than other dealers. They put this junk on their cars, propose a lower price, then surprise you when you arrive to make up the difference in profit compared to another dealers price which I later found out was and Honest price but I had to find out for myself, Coleman would not disclose it over the phone. I should have known right away that something was wrong with the quote I received over the phone. I spoke with the manager after the fact and he was considerate but seemed to not care too much for my concern about the sales people and said they were only trying to help. I was very considerate to the salespeople at Coleman and I only wanted that in return and not to be pushed around. It did not even start out as a hello or a handshake. It was this exactly ?ˆ? what car do you want, what payment are you trying to get to and how much are you putting down?ˆ? . Here I am preparing to spend a lot of money and I will NOT give it to people that are not professional in nature. They really need to get their act together. BOTTOM LINE, SAVE YOURSELF THE TIME AND GO SOMEWHERE THAT CARES ABOUT YOUR BUSINESS AND DOES NOT PLAY GAMES WITH PRICES OR MAKES YOU TAKE ACCESSORIES THAT CAN COST YOU IN THE END AGAINST OTHER DEALERS IN THE AREA. TAKE MY ADVICE AFTER WORKING WITH SEVERAL HONDA DEALERS. JIM COLEMAN HONDA IS THE LEAST INTERESTED IN GIVING THE BEST DEAL. THEY ARE MORE INTERESTED IN HIGH PRESSSURE AND THEIR BOTTOM LINE! P.S. The same equipment they tried to charge me $750.00 for cost 220. total at the other dealer if I wanted it. I found out why the difference in the price quote was so significant.

AshRoss / 4/4/2008

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