Russel Subaru / Catonsville, Maryland

Rating: ★★★★

6 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 6624 Baltimore National Pike, Catonsville

Postal code: 21228

Phone: (866) 980-7196

Automotive sales and service

Russel Subaru is an automobile dealership that offers new and pre-owned luxury and passenger cars, trucks, cargo vans and sport utility vehicles. The dealership s inventory of new vehicles includes the Subaru B9 Tribeca, Forester, Impreza, Legacy and Outback. The dealership s inventory of pre-owned vehicles includes cars and vans of various makes, such as Ford, Chevrolet, Honda, Jeep, Mazda and Volkswagen. The dealership also provides financial services, such as payment estimators, leasing opportunities and online credit options. Russel Subaru has a service department that employs factory-trained technicians and provides various automobile repair services, such as oil and filter changes, tuneups, brake repair and computerized wheel alignment. Additionally, the dealership has a collision center that provides basic maintenance needs. It also has a parts department that provides online ordering of parts and accessories. The dealership is located in Baltimore.

Categories:

Used Car Dealers, Automobile Leasing, Auto Repair & Service, New Car Dealers

Payment:

mastercard, discover, visa

Open hours:

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 6:00 pmSun Closed

Brands:

Mazda, Subaru, Volkswagen

Extra phones:

(410) 744-2300

Languages:

English

Reviews:

Buyer BEWARE!!!

The above rating wouln`t let me remove the last star, but this dealer deserves to go out of business! Totally rip off the customer. Took in my 2008 Mazda CX7 back in the summer (had 61,000 miles) for a loud clicking noise when the car is first started then a rattle noise as the car warms up. At the time, the mechanic tells me it`s ""normal"" and there is nothing to do about it. Then I receive a letter from Mazda stat... view moreing that there is a problem with the VVT actuator (the car will demonstrate the exact problem that I have) and they will replace it free of charge if the car is under 70,000. Now, my car just turned 71,000 and they refuse to replace it under the warranty. I had the car in for this exact reason when it was UNDER 70,000 and they say it`s NORMAL?! This I will be taking further and will speak to the Mazda corporation. However, just last week I took the car in because the traction light came on for no reason. They inform me that I will have to pay for the TCS to be ""reprogrammed"" and that it`s not covered under my extended warranty. In Jim`s exact words he states "" I can`t replace every part that breaks in a car."" Hmmm, I thought that was why I got the extended warrany and, when speaking with the warranty co, they informed me that it should have been replaced if there was a problem. Now, Jim is telling me that I will have to pay the $100 deductible if the part displays the problem again! Why did I get the extended warrany and pay additional every month if the dealer is going to manipulate the system to get more $ out of me?!? I tell you to PLEASE BEWARE of this dealer! Rip offs is all they are! I will continue to take this further , but I must warn everyone and tell you to ""GO SOMEWHERE ELSE!""

No idiot / 1/23/2012

Great car, great price, great service

I recently bought a pre-owned BMW from Russel Mazda, and am very happy. May, our sales person, and Bill, the sales manager, did all they could to make the deal happen, including answering our questions quickly, taking care of service issues before the sale and even letting me take the car to a local mechanic for a pre-sale inspection. Every one was really nice, but most importantly, I love the car and feel I got a gr... view moreeat price on it.

SReiss / 1/4/2012

100% Customer first!

Everyone`s attitude including the lot guys is 100% customer first..

ArcherC / 12/22/2011

Great experience!

The experience could not have been better.

MooneyM / 12/21/2011

Auto Mechs Thumbs Up; Collision Repair Thumbs Down

Unlike some of your, online competitors, you do not separate Russel Mazda Auto Repair and Collision Repair shops. Russel Mazda has an excellent Auto Repair Garage. It has an excellent reputation in the area; their Collision Repair has a reputation for doing below average auto body work and for overcharging both insurance companies, and the customers paying for the repairs out of their own pockets. Since ... view moreI have to have a near totaled, near new Mazda repaired this month, I really looked around. My rating is the result of several days of online research, word of mouth in the area from people who have lived here their entire lives, and input from several men who work at area garages that tow vehicles damaged in accidents. Unless their is a sea change in their collision repair shop, my recommendation is: 1. Get your car tuned up at Russel Mazda. 2. Get accident repair/auto body work done elsewhere.

kwethington1 / 7/27/2011

great group

Russel Mazda team was great to work with. They are to be commended!

josiemull / 5/26/2011

Outstanding!

Outstanding overall experience.

lilafletcher / 4/15/2011

Great to work with!

Unlike other sales representatives Young Lee has actually been very flexible throughout our decision making towards a brand new car. Needless to say we are loving our new car and so far do not have many problems.

laquita / 4/11/2011

Highest ratings!

My salesperson was a top-notch rep; give him my highest rating! He did a fabulous job and was really easy to work with.

elcora / 4/4/2011

Very efficient!

I have been a customer for many years and I noticed that your intake procedures are more efficient than ever before--thank you!

rhodasavege / 3/22/2011