Westland Car Care Center / Salem Twp, Maine

Rating: ★★

Auto Repair & Service, Automobile Body Repairing & Painting, Used Car Dealers

Address: 7666 N Wayne Rd, Salem-Twp

Postal code: 48185

Phone: (734) 525-0860

Have used them several times, they have taken care of me and my car very well. The man I have worked with has gone way above and beyond, they seem very honest and accommodating...very kind and have fixed my car. They have fixed what other garages have made worse and have not charged extra.I would recommend.

LM89765 / 12/14/2011

Will continue to use Westland Car Care for all my repar work and towing need`s. Kind and prompt service everytime I`ve had to have an auto towed or repaired.
I alway`s recommed them to family and friend`s and have never had anyone say a negative thing about the service.

steelpin88 / 7/13/2011

I have used Westland Car Care Center for the last 8 years.The repairs have always been done for a reasonable price and finished in a day or 2.I`ll continue to use this shop.

zepman / 7/13/2011

My car broke down and was impounded. We went to pick it up from Westland Car Care Towing, and was treated horrible! No one told us were the car was and when I went in to ask they rudely said it was way in the back. They stuck a car that was not smashed up in the very back of the lot on top of broken glass and huge pieces of car parts. They treated me like a criminal. After this experience I would never use Westland C... view moreare Care Company for anything!

sz999 / 7/5/2011

My car broke down, towed here by AAA after hours. They called me promptly the next day telling me what was wrong. Inspecting for other items, but didn`t push the extra work, was more for my information. Had an idea what the repair would cost, and the quoted price was fair. No issues, my experience was good.

ryleryle / 4/4/2011

I`m sorry to see that so many of you have had bad experiences here. I have taken my car here three different times for different problems and they have been nothing but amazing. They are very courteous and call multiple times while working on your car to give updates. They also explain things very well-- I don`t know much about cars so they tell me in ways that help me understand much better. I will continue bringin... view moreg my car here because they are really great!

coeurdoux / 1/24/2011

Would not advise this garage to my worst enemies! While having my truck towed by AAA through Westland Car Care the driver suggested their repair shop. He was very helpful, and called for me to see if they could get my truck right in. Knowing what I know now I assume the drivers get commission for bringing in work. This is not the problem I have with them. The service adviser called me the next morning, and stated th... view moreat one of the axle shafts had broke in half. This was the reason I needed the tow in the first place. He also told me that I needed a new wheel bearing in the other side and the total cost of the repairs was $650. I know the signs of a worn/bad wheel bearing and have not had any of the signs so I thought it was a little strange. I asked him to give me a price on only the axle shaft, the price was $210. I said fine just fix that he then told me how it was not advised to drive the truck without replacing the bearing and that the bearing could explode and the wheel could come off. He finally agreed to only repair the axle shaft. Two hours later he called me back, not to tell me that the truck was done but to say how none of his suppliers would have this part for 4 days, and the only way to get it sooner would be to get a re-manufactured part for $100 more or a dealer part for $400. I told him that four days is fine but in the mean time I would make some phone calls. I called Ray and Mike Service center in Redford which I have had really good luck with in the past and should have went there in the beginning. I told Mike my dilemma and he immediately called his suppliers and told me he could get the part the next day. I paid the $44 to Westland Car Care and told them not to touch it. I had it towed to Ray and Mike Service center and they had it done the next day also informed me that their was nothing wrong with my wheel bearings. Also, when I got the written estimate from Westland Car Care, it was not the same as what they told me over the phone. It was well over $100 more!

lottor1 / 1/18/2011

This placed should be closed down, Poor customer service, over charge customers. I was charged 80.00 for a fuel filter change and my car now has gas fumes coming from the heat vent... I asked the mechanic if I could see under the hood to see the work he was to complete and became agitated and angry, did not see under the hood as I said now car is leaking gas fumes.. I wish I read the reviews beforehand but my car bro... view moreke down and AAA sent Westland Tow Co. and the driver convinced me to send my car to these bozos... Pls beware and do not patronize.. believe the negative reviews.

BrownEyes01 / 1/8/2011

I could not get my car started yesterday. Had it jumped by AAA contact from Westland Car Care. He suggested I take it to the shop to check the strength of the battery which I did. I had to leave the car. Twenty-four hours later they said my battery was bad. They overcharged for the battery and the labor and also suggested another $500 worth of repairs. Be very careful if you take your car to this shop. Their s... view moreign says they give a discount for AAA members, but when asked, they said not on batteries. They are not honest and way too slow. I gave them one star for the shuttle service but I paid dearly for it.

wisernow1 / 12/15/2010

I called my automobile roadside assistance service for a tow, and they said a tow truck would arrive between 40 - 70 minutes. 75 minutes later, the towing company dispatcher called me to say they were on their way and would be another 30 minutes. A few minutes after that, roadside assistance called to see if my tow truck came, and I informed them of the call I just received. They told me to call them back if the t... view moreow truck didn`t arrive. I called back three times, every 30 minutes, and each time roadside assistance called the towing company, who kept saying it`d be 30 minutes, 30 minutes, and then finally saying they weren`t going to make it. Elapsed time that I spent in my broken car, at night, in below-freezing temperatures of 10F, was 3 hours. I called this morning to give management at Westland Car Care the opportunity to make the situation right, and was given the runaround by the receptionist, who did not give me her name and would not connect me to a manager. She claimed that I told roadside assistance to cancel the tow truck 90 minutes after the initial call, and argued with me when I explained to her that this was not what happened at all. When I asked why I would cancel a tow truck if I was still stranded in my car, and why roadside assistance would take three more calls from me in the meantime (do we assume they were pretending to call Westland Car Care to check up on the ETA?), she went on a rant about how this was a problem I would have to address with roadside assistance, not with them. She said that could try to tow my car this morning, but it would be a 2-3 hour wait. No apology, no remorse, and no consideration. She did say that because I was in a safe place and not injured, other calls took priority--when I asked why I wasn`t told this last night, she said that she didn`t work last night and couldn`t answer. My repeated requests to speak to a manager were declined. If they couldn`t provide service, they should have simply said so. I would have then had the opportunity to find a reliable, reputable company who could be bothered to fulfill their commitment.

lunchgroup / 12/14/2010

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