Brighton Ford & Mercury Inc / Salem Twp, Maine

Rating: ★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 8240 Grand River Rd, Salem-Twp

Postal code: 48114

Phone: (810) 227-1171

Automobile Paint Repair. Call Today For Quality Service At Low Prices!

When knowledge and experience make the difference Wiles is the only place you need to go for your full service auto body and garage. Wiles is there to take care of your auto repair from start to finish and will get you back on the road in no time. We are dedicated to delivering outstanding customer service and top quality auto collision repair. Since 1945 Kevin has been perfecting the craft of auto body repair. His belief in "repair first and replace if necessary" has saved his customers $1000`s. From hands on professional wheel alignments to oil changes saving you when locked out of your car, and everything in between Wiles is your place. Wiles works with most insurance companies and will work to save you your deductible. Customers Served Residential, Commercial, Industrial

Reviews:

TERRIBLE>>>AVOID!

Hmmm, what can I say. I have many bad stories would take a long time to discuss. Lets just look at one. By the way, if a 0 was an option, thats what I would have given. SALES people dishonest! Thats first and foremost. Nothing worse then sales people whom are dishonest! Heres the story. We had a leased ford vehicle that we were turning in. Had the vehicle for 2 years and was turning in to buy a new vehicle. When w... view moree were in the process of buying the new vehicle which was a Ford Edge, I specifically asked the sales person and the manager many times the same question about the vehicle I was turning in; which was what will I be charged for for this vehicle. They had there body shop take a very close look over the car, and they said I would need to buy new front tires, but that everything else looked good and that there was no other damage. I looked over the car in detail with the body shop person, sales person, and manager and was told that the only thing were the front tires (my wife never got them rotated). I said ok thats fine. But I wanted to be reassured and gauranteed I would not be charged for anything else. The specifically told me I would not get charged for anything else. They reassured me many times of this. I believed them....BIG MISTAKE!!! We bought the Edge (which by the way we love-the car is great, the sales experience was NOT). THREE MONTHS, yes thats what I said, THREE MONTHS later I have Ford calling me telling me I owe the 400 dollars, for a small dent in the rear bumper. I told them the above about what the sales people and manager said, I called Brighton Ford, and no one could do anything for me. Had to pay it or was going to go on my credit as they threatened. The sales people and manager were basically like owe well...they didnt care at all, even admitted they told me that after they lied first and said they didn`t. Bottom line, I had already purchased the vehicle, so they didnt give a crap about me after that, they are accomplished what they wanted, selling the car and telling me anything I wanted to hear at the time to make that happen. DISHONEST! WILL NEVER EVER GO THERE AGAIN AND I AM CONSIDERING NEVER BUYING FORD AGAIN!! BAD BAD BAD Customer service!!!! Going to report to BBB and rip off report dot com. STAY AWAY FROM THIS PLACE. Also during the entire sales process are sales person was clueless...just not good at all>>>BUMMER!

scottti3 / 11/31/2010