Hines Park Ford Lincoln Mercury / White Lake, Michigan

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 56558 Pontiac Trl, White-Lake

Postal code: 48165

Phone: (866) 780-5250

Trust the Midas Touch

We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

Reviews:

Just bought my 2013 Ford Focus ST from Janet Kramb up at Hines Park Ford, and it was by far the best dealer experience that I have ever had. I have been to some dealerships where the business was good, no complaints for them. And I have been to some dealerships that were just terrible trying to pressure me into a sale, and trying to only move their stock in disregard to what I wanted. Janet at Hines Park Ford was not... view morehing like that, she worked with me to order me the car of my dreams! It was the first brand new car I ever bought so I was not sure of everything that I would have to do or how the process exactly worked and she was there the entire time to help me through it. After I signed the car I was in a hurry and had to rush out, but she invited me to come back to get a walk through on the features of it. I thought I had figured just about everything out by the next day, but I came back anyways just to see if there was something I missed. Boy am I glad I did that, she spent about a half hour to a whole hour walking me through every feature of the car and the MyFord Touch system that it came with! But it didn`t even stop there, I noticed a scratch on one of the trim pieces that happened during the building of the car, she made sure that the service department took a picture and ordered the new part before I even signed for the car! I can not believe the excellent level of service that she gave me. I am for sure a customer for life with Janet, she was by far the best salesperson I have ever had the pleasure of working with.

kenny.hanovich / 2/28/2013

VibeyFocus / 1/26/2013

The service department doesn`t answer the phone. I have been standing there while several employees ignore a ringing phone. Great customer service there... I guess they think it s OK to waste customers time. To be fair, many Ford dealers seem to be this way. My biggest complaint, though, is that I don t believe the warranty repairs they did on my car were done correctly. The initial problem, a clunk noise from the... view more front suspension, still hasn`t been fixed and the car has new noises and a nasty vibration after they worked on it. Of course, they said they couldn`t reproduce my complaints and that there is no possible way they did anything wrong. But the vibrations I experience in my car on a daily basis tell me otherwise. Not recommended. Do not have your car serviced here.

VibeyFocus / 1/14/2013

Awesome dealership!

I love this place becaust the people there are very friendly and I like going there!

Jonathon1510365 / 8/30/2011