Service Glass Company Inc / Keego Harbor, Michigan

Rating: ★★★

80 years in Business

Automobile Parts & Supplies, Glass-Auto, Plate, Window, Etc, Window Tinting

Address: 120 W Pike St, Keego-Harbor

Postal code: 48341

Phone: (248) 335-9444

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

Glass-Auto, Plate, Window, Etc, Window Tinting, Shower Doors & Enclosures, Mirrors, Storm Windows & Doors, Furniture Stores, Glass Coating & Tinting, Automobile Parts & Supplies, Windows-Repair, Replacement & Installation, Home Repair & Maintenance

Services/Product offered:

Tub & Shower Doors
Insulated Glass Replacement
Store Front Replacement
Furniture Tops
Mirrors & Mirrored Walls
Storm Windows
Mirrored Closet Doors

BRAND
Custom Shower Door By American Shower Door Co.
Glass Medic? We "Heal" Hurt Glass

Neighborhoods:

Pontiac

Open hours:

Monday-Friday 8:00 AM - 5:00 PM

Reviews:

Wish I could give zero stars. Very poor service at this place. Do yourself a favor and avoid this company. How they managed to stay in business all these years is a mystery. I?ˆ™m a repeat customer and called for a measurement and price quote. First call, ?ˆ?yes sir we will be out and no one needs to be home. We can take our measurements from outside?ˆ?. Second call, because no one showed up or called me back, ?ˆ?who are you... view more and what is your address? Yes someone will be out this week?ˆ?. Third call because someone called at 7:30am and wanted me to be home that morning between 9-10am for the measurement. This is a vacant home (which they were initially told), but I was able to get someone to the house by 9:30am for the measurement. ?ˆ?sorry sir, our man has gone by?ˆ?. Really? Gone by? What does that mean? He said between 9-10, and it?ˆ™s now 9:30. ?ˆ?sorry, he?ˆ™s gone by?ˆ?. I said this is ridiculous, ?ˆ?should I call someone else? It doesn`t sound like you want my business.?ˆ? Lady on the other end says ?ˆ?you can!?ˆ? Unbelievable, apparently you have more business than you know what to do with to treat customers like this. Particularly a repeat customer (I should have known better because it was difficult to get an estimate the first time around). What the lady should have said was, ?ˆ?I am terribly sorry. I will get someone out right away. This should never have happened?ˆ?. But again, they have zero customer service skills. When I did finally get a call back (3 weeks to the day from my initial call), the guy said he was going to be in my area (named the area), and could look at my windows today. Of course, he had the wrong area (my house is not where he said he was going to be), and I never called him back. Why would I? You don?ˆ™t deserve my business. I called Henderson Glass. They were out within 48 hours. They had a competitive estimate in my hand right away, and I ordered the replacement glass. I should have my new glass in two weeks. If I had called Henderson Glass first, my glass would be installed by now! Like I said, avoid this company unless you have lots of time to waste!

Vince U. / 11/22/2013

Great people.. Tom and Leslie ...

Great people.. Tom and Leslie are GREAT people... Eric is the Best Installer around.. These guys not Only do Auto Glass.. They do Custom Home Glass.. Windows... Mirrors and HOT ROD GLASS TOO !! Simply The BEST Around and they have been arouns a LONG Time.. its really nice to do business with the ACTUAL Owners... Happy to see small businesses survive the Michigan Challenges !!!

CityofCarsDetroit / 3/16/2012